James Anaman
Takoradi
Summary
Experienced Telecommunication Engineer with an impressive blend of technical expertise and people skills. Committed to providing quality and consistent technical support. Action-oriented with a strong ability to communicate effectively. A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Engineer
Vodafone Ghana (Ghana Telecom)
Takoradi
04.2018 - Current
- Telecommunication Transformation from the copper cable network to the Fibre optics network is ongoing
- Analyzed complex problems and formulated creative solutions.
- Implemented best practices in engineering standards and procedures.
- Assisted in the restoration of Aerial, Underground copper/ Fibre optic cable breakdown of various sizes having data/voice services, serving 1800 customers
- I worked to provide last-mile quality data and voice (internet) installation and maintenance services
- Monitored performance metrics to identify areas of improvement.
- Provided technical support for end users experiencing difficulty with applications or systems.
- Researched cutting-edge technology trends in the field of engineering.
- Developed strategies for optimizing network operations.
- Troubleshot hardware and software compatibility issues.
- Collaborated with other departments on cross-functional projects.
- Mentored junior engineers on programming techniques and industry best practices.
- Managed multiple projects simultaneously while meeting tight deadlines.
- I worked to execute an innovation project initiated by the government of the Republic of Ghana
- Designed, tested, and implemented software solutions to meet customer requirements.
- Created safe working environment by adhering to preventive procedures.
- Troubleshot and performed tests to confirm product performance.
- Communicated with clients and coworkers about analysis results.
- Advised customers on use of products or services.
Assistant Telecom Manager
Ghana Telecom, Takoradi
Takoradi
08.1999 - 04.2008
- Managed the installation of new telecom systems, including cabling and software configuration.
- Conducted regular maintenance checks to ensure all equipment is functioning properly.
- Managed the team in troubleshooting efforts that alleviated errors
- Communicated and collaborated with Field teams and staff members to standardize processes and ensure smooth workflow
- Oversaw the quality control checks for contract jobs issue
- Assessed construction techniques and troubleshooting processes to foster consistent development
- Utilized knowledge and skills in root cause failure analysis.
- Developed and implemented telecom policies, procedures, and standards.
- Monitored usage data to identify trends in customer service needs.
- Investigated potential solutions for any issues with existing telecom systems.
- Resolved technical problems by troubleshooting hardware or software malfunctions.
- Assigned tasks to technicians and monitored their progress throughout projects.
- Reviewed invoices from vendors to ensure accuracy and timely payment processing.
- Ensured compliance with industry regulations regarding telecommunication technologies.
- Collaborated with other departments to integrate voice, data, and video networks.
- Maintained up-to-date knowledge of emerging telecommunication technologies.
- Kept service quality and customer relations in line with established standards to promote long-lasting relationships.
- Elevated quality of work and productivity from team members through improved training strategies.
- Analyzed system performance, network capacity and security and capacity.
- Supported end-users with network and device troubleshooting and diagnosis.
- Communicated with end-user to address device problems and implement technical or procedural solutions.
- Monitored and replenished telecommunications equipment inventory for facilities and networks.
- Connected wires and cables to terminals and completed necessary paperwork for each work order.
Technician Engineer
TV3 Network Ltd
08.1997 - 07.1999
- Applied engineering principles to develop and operate electrical, mechanical, and data processing systems
- Maintained safety by verifying compliance and assuring proper Studio testing
- Organized, analyzed, and prepared technical data reports
- Performed inspections on equipment to ensure compliance with safety standards.
- Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions
- Maintained timely and accurate oral and written technical reports of engineering activities
- Inspected and repaired program systems and components
- Strategized alternative uses for current electronics designs to reduce energy usage
- Examined on-site electrical systems and equipment to identify faults and devise design corrections
- Improved electrical installations by standardizing procedures for production and field personnel
- Projects
Education
BSc Engineer - Physics, Computer Hardware Engineering
University of Cape Coast, Mass Computer/Business
Institute
01.2014
Electrical Engineering -
01.1998
Electrical - Engineering
01.1996
Electrical Engineering -
01.1992
Electrical Installation -
Asuansi Technical Institute
01.1991
Technician (I) -
Takoradi Technical University
01.1990
Technician (III -
Takoradi Technical University
Technician (II) -
Takoradi Technical University
Skills
- Technical Skills
- Telecommunication Management of Personnel Resources
- Customer Service Management
- Electrical Engineering work
- Critical Thinking
- Team Building
- Teamwork and Collaboration
- Electrical Installation Work
- Interpersonal Communication
- Multitasking
- Planning and Coordination
Accomplishments
- How to carried out Fiber optic splicing and it maintenance work
- Underground and aerial cable jointing
- Shrunken of cable joints
- Working at height
- Pedestrian safety awareness
- Customer Focus
- Ergonomics Awareness
- OTHER
- Strategy thinking
- Project Management
- Diversity and inclusive
- Working for your inner boss Personal accountability
- Stress Management
- Doing what is right
- WiFi Certificate
- Implementing Cisco Unified Presence
- Introduction to the Vodafone Way of Customer Care program
- First Aid
References
Referee
1. Samanuel Obeng 2. Robert Boye-Mensah
Fibre Manager Regional Coordinator
Vodafone – Ghana Vodafone -Ghana
Samuel.obeng@vodafone.com Robert.mensah@vodafone.com
Tel: +233202007163 Tel: +233202003658
Interests
Hobbies Reading, Travelling and Games
Certification
- BSc Engineering Physics, UCC - 2014
- Technology, Ghana Telecom - 2002
- Technology, Vodafone - 2008
Timeline
Senior Engineer
Vodafone Ghana (Ghana Telecom)
04.2018 - Current
Assistant Telecom Manager
Ghana Telecom, Takoradi
08.1999 - 04.2008
Technician Engineer
TV3 Network Ltd
08.1997 - 07.1999
BSc Engineer - Physics, Computer Hardware Engineering
University of Cape Coast, Mass Computer/Business
Institute
Electrical Engineering -
Electrical - Engineering
Electrical Engineering -
Electrical Installation -
Asuansi Technical Institute
Technician (I) -
Takoradi Technical University
Technician (III -
Takoradi Technical University
Technician (II) -
Takoradi Technical University
- BSc Engineering Physics, UCC - 2014
- Technology, Ghana Telecom - 2002
- Technology, Vodafone - 2008
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