To find a fulfilling position where I can apply my skills and knowledge.
Overview
15
15
years of professional experience
Work History
Quality Subject Matter Expert (SME)
MAJOREL GHANA LIMITED
04.2024 - Current
Perform QA reviews, maintain high quality standards, assist in training, develop improvement plans, participate in quality meetings, update policies and supporting material
Content Analyst
MAJOREL GHANA LIMITED
07.2022 - 03.2024
Analyze online advertising content, modify ad texts, maintain quality, meet productivity expectations, collaborate with colleagues
Receptionist
SAN MARINO HOTEL
02.2022 - 07.2022
Check guests in and out, manage reservations, handle phone calls, welcome visitors, maintain reception area, operate office equipment
Officer
GN BANK (NOW DEFUNCT GN SAVINGS AND LOANS)
11.2014 - 08.2019
Upload data, supervise mobile banking van coordinators, prepare reports, resolve account balances, report on performance, assist with CCTV installations, participate in market storms
Waiter & Porter
COCONUT GROVE REGENCY HOTEL
08.2012 - 11.2014
Serve guests, take orders, issue receipts, assist with luggage, provide information, perform various tasks
Waiter
COCONUT GROVE BEACH RESORT
11.2009 - 08.2012
Serve guests, take orders, issue receipts, provide information
Education
First Degree in Management Studies -
Central University
Diploma in Human Resource Development (ICM UK) -
Central University
Diploma in Business Studies -
Central University
Senior Secondary School Certificate -
Edinaman Senior High School
Skills
Team player
Excellent human relations
Customer responsiveness
Marketing/product line development
Time management and process improvement
Self-motivation and dynamism
Results-oriented
Attention to detail
Problem Solving & Information Gathering
Ability to work with Microsoft suite including Microsoft word, excel and PowerPoint
Ability to work excellently with excellent 100(X100): Banking software
Ability to work with Espyon: A collection of monitoring systems
Ability to work with eZee FrontDesk: Hotel software
Ability to operate POS device
Ability to work with Ewoq: analyzing the flow of tasks and being able to submit
Languages
English
Fanti
Twi
Emailaddress
nanafosu60@gmail.com
Professional
A self-motivated and accomplished team player with the ability to work effectively in a team or solely by applying my skills in the best possible ways to assist an organization to achieve its goals and maintain effectiveness. Establish and maintain effective communication with people at all levels within the organization.
Street
GA-049-4057 Borsue lane
Cell
024 866 0539
City
Asylum Down
State
Accra
Personal Information
Date of Birth: 11/01/89
Nationality: Ghanaian
References
Mr. Kofi Asamoah Siaw, General Manager, GN Bank (Now Defunct GN Savings and Loans), Micro Enterprise Business, Asylum Down, Accra, 0208274852/0501268050, paakofionline@gmail.com
Mr. Victor Opoku Minta, The Manager, Coconut Grove Beach Resort, Elmina, 0263006896
Mr. Kofi Frimpong, Lecturer, Central University, Management Department, 0244163305, frimhill@yahoo.com