Hi, I’m
Jamel Bawre
Obuasi-Adansi
Summary
A Multi-skilled IT managerial, with in-depth knowledge of architecting, installing, and configuring computing systems. Very Experienced and ensuring a smooth running of ICT systems. Providing client focused IT support in analyzing and resolving IT hardware software problems in a timely and accurate fashion. Having the ability to maintain a high degree of customer service for all support queries. Possessing strong analytical, documentation skills and systems management. Now looking for a new and challenging IT managerial and support one which will make best use of existing skills and experience for further professional development.
Overview
11
years of professional experience
Work History
Underground Mining Alliance (AngloGold Ashanti)
ICT Officer - Supervisor
02.2019
Job overview
- Co-ordinate and installation of IT equipment and systems; and supervise in upgrading and maintenance of IT equipment, systems and resources
- Provides technical supports for IT infrastructure and systems; inspects and validates newly procured IT equipment and systems; and compiles and monitors IT warranties and service level agreement with IT solutions providers
- Active directory management
- Undertakes troubleshooting on IT systems and submits report for appropriate action and provides regular in-house IT systems maintenance for end users
- Performs authorized systems upgrades, Backups for development of IT user training manuals
- Organizes for delivery of user training and user - support and provides help-desk services to staff.
- Installation of CCTV Cameras, access control and vehicle tracking and maintenance.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
- Recorded daily security occurrences in site assignment log
AngloGold Ashanti Obuasi Gold Mines
Operations Analyst
03.2012 - 10.2015
Job overview
- Managing work scheduling and system monitoring
- Performing backups and computer systems upgrades
- Maintaining systems security, Networking, maintenance and configurations
- Providing support and training for end users which includes routine audits of systems and software
- Offering solutions to problems and develop procedures for better decision-making
- Implementation rules and techniques of Project management to specific activities
- Provide daily remote or onsite second-line support to clients including logging and monitoring tracking system support protocol
- Cisco switches configuration and voice configuration
- Review or create user documentation for software applications.
Bryant Mission Hospital, Obuasi
Systems Administrator
10.2004 - 02.2012
Job overview
- Performs hardware, software and network upgrades for Hospital Software program on MS Windows server Enterprise Edition based network
- Responsible for implementing and maintaining system security and configurations of 4 company servers while providing IT support, to include planning, software and hardware configuration to staff of 350 end-users
- Training of Hospital staff on Hospital Administration and Management Software
- Being first hospital management software in Ghana which I was part of development of software using Microsoft visual Basic
- Implements overall worksite security for supports average customer base of 2500 per week
- Analyzes information to determine, recommend, and plan layout for type of computers and peripheral equipment modifications to existing systems
- Troubleshoot and fix hardware and software and network related issues
- Configuration of cisco switches and voice.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution
- Attended meetings to deliver status reports to key stakeholders
- Conducted routine and emergency maintenance of assigned data center equipment
- Contributed to development, administration and testing of disaster recovery plans
- Developed and documented network policies, procedures and standards
- Analyzed network traffic and performance metrics to optimize system performance
- Designed and evaluated WAN and LAN connectivity technologies
Education
University College of Management Studies
Diploma In Business Studies
Garden City University College (KNUST)
BSc. Information Technology
Actis Global Security Network (SMC University), Switzerland
Some College (No Degree)
Cape Town University, South AfricaSouth-Africa
Some College (No Degree) from IT Management
COMP001022364551
CompTIA Security+
01.2023
3695120
Project Management Professional (PMI)
01.2023
University College of Applied Sciences, Oslo-Norway
Network and Systems Administration on Linux
01.2014
Skills
- Search and Seizure
- Evidence Storage
- Investigation Leadership
- Work Coordination
References
Mr. Kwesi Enyan, Executive Director, RockSure International, Box AN12846, Accra-North, Ghana, Kwesi.Enyan@rocksureit.com Dr. AEleen Frisch, Exponential Consulting, 340 Quinnipiac St., Bldg. 40, Wallingford, CT, 06492, USA, aefrisch@lorentzian.com The Manager - Mr. Isaac Antwi, Information Systems Dept., AngloGold Ashanti, Obuasi Mine, Box 10 Obuasi -Adansi, Ghana, iantwi@anglogoldashanti.com
Extracurricular Activities
Member of Council for International Educators Exchange in America Member of British Computer Society, UK Participant: Conference on Youth Culture and Entertainment in Hungary (June 2001) Participant: Leadership conference in Prague Dec 2006 Participant: Globalize this: Health in Norway Feb 2011 Participant: ICT for Sustainability in Switzerland 2013 Participant: IEEE Annual Systems Conference in Vancouver Canada 2015 Participant: IEEE Conference on Cloud computing 2016 in Luxembourg
Timeline
ICT Officer - Supervisor
Underground Mining Alliance (AngloGold Ashanti)
02.2019
Operations Analyst
AngloGold Ashanti Obuasi Gold Mines
03.2012 - 10.2015
Systems Administrator
Bryant Mission Hospital, Obuasi
10.2004 - 02.2012
University College of Management Studies
Diploma In Business Studies
Garden City University College (KNUST)
BSc. Information Technology
Actis Global Security Network (SMC University), Switzerland
Some College (No Degree)
Cape Town University, South Africa
Some College (No Degree) from IT Management
COMP001022364551
CompTIA Security+
3695120
Project Management Professional (PMI)
University College of Applied Sciences, Oslo-Norway
Network and Systems Administration on Linux
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