Jake Sompa Asamoah
Accra
Summary
Focused, adaptable, and eager to contribute to efficient, tech-driven solutions in collaborative environments.
Overview
2
2
years of professional experience
Work History
IT OPERATIONS INTERN
Electricity Company of Ghana, ECG
03.2024 - 04.2024
- Assisted in monitoring system performance and ensuring network uptime across the organization.
- Responded to hardware, software, and connectivity issues, improving response time and end-user satisfaction.
- Helped track, organize, and update IT hardware and software inventories to ensure compliance and efficient resource use.
- Supported the IT team in monitoring network performance, identifying connectivity issues, and assisting with basic troubleshooting of routers, switches, and firewalls to ensure stable and secure network operations.
CUSTOMER SERVICE INTERN
Consolidated Bank Ghana
10.2022 - 12.2022
- Worked well in a team setting, providing support and guidance.
- Handled customer inquiries efficiently, resolving issues related to bank accounts, cards, and online banking.
- Gained hands-on experience with core banking systems, CRM tools, and basic data entry/reporting.
- Practiced clear and professional communication while addressing customer concerns and escalations.
Education
Bachelor of Science - Computer Science
UNIVERSITY OF GHANA
Accra, Ghana02-2025
Mfantsipim School
Cape Coast, Ghana09-2020
Skills
- Software Development
- Embedded systems and IoT Solutions with Arduino
- Microsoft Office 365
- UI/UX Design
- Database Management Systems
- Layer 2 and 3 network implementation and management
- Adaptability and flexibility
- Teamwork and collaboration
- Task prioritization
Projects
- Pharmacy Management Web app (React-Vite, Tailwind Css, Flask)
- Research On Deep learning for Gait Silhouette Analysis
- Smoke Detector Alarm System
- E-Commerce Website for small scale Business
Timeline
IT OPERATIONS INTERN
Electricity Company of Ghana, ECG
03.2024 - 04.2024
CUSTOMER SERVICE INTERN
Consolidated Bank Ghana
10.2022 - 12.2022
Bachelor of Science - Computer Science
UNIVERSITY OF GHANA
Mfantsipim School
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