JACOB TACHIE-MENSON
Accra
Summary
Diligent Software Engineer and Analyst with over 10 years of experience in an array of technology disciplines. Known for effective systems improvements and attention to infrastructure and operational procedures.
Overview
16
16
years of professional experience
Work History
Senior Technical Analyst
Republic Bank
Accra
07.2019 - Current
- Assisted stakeholders and information system planning, execution and management to improve operational effectiveness.
- Conducted project reviews based on organizational principles, policies and practices.
- Reviewed technology update proposals and status reports to address company challenges and issues.
- Researched and analyzed technology developments, ascertaining results to evaluate technical designs.
- Tested, maintained and monitored computer programs and systems.
- Troubleshot program and system malfunctions to restore normal functioning.
- Developed, documented and revised system design procedures and quality standards.
- Explored new technologies and tools for productivity, security and quality assurance purposes.
- Prepared and presented technical proposals for both internal and external customers.
- Consulted with management to reach agreement on system principles.
- Defined system goals and devised flow charts and diagrams describing logical operational steps.
Business Intelligence Analyst
Republic Bank Ghana
Accra
03.2018 - 07.2019
- Conducted data analysis, profiling and quality assessment to maintain integrity of business data.
- Analyzed business requirements into technical requirements for reporting and visualizations, data models and databases.
- Worked with relevant stakeholders to build self-service reports and establish automated processes for large-scale data analyses.
- Assisted development teams with analysis and design for new or existing systems.
- Provided detailed source analysis and data mappings and transformations for development and implementation.
- Provided technical support for existing reports, dashboards or other tools.
Database Administrator
Republic Bank Ghana
Greater Accra
06.2016 - 03.2018
- Analyzed database applications and made necessary adjustments to parameters and architecture to improve performance.
- Provided support for complex issues related to software tools, applications and databases.
- Created and monitored performance metrics to keep databases functioning at optimal capacity.
- Defined database design specifications based upon project requirements.
- Supported end users in selecting, procuring and using software applications.
- Aligned systems with business needs to enhance scalability of database structures and recommend improvements.
- Wrote scripts and processes for data integration and bug fixes.
- Consulted with internal departments to identify customer needs to include in project objectives.
- Developed and implemented security initiatives to protect important company data.
- Communicated with data architects, programmers and engineers to keep projects on track.
- Participated in evaluation, design and implementation of new and major enhancements of business applications.
Senior Clearing Operations Officer
Ghana Interbank Settlement and Payments Systems
Accra
01.2016 - 06.2016
- Provided support for the Ghana Clearing House - Interbank Cheque Clearing and ACH
- Provided 2nd level support to all financial institutions in Ghana
- Improved profitability by accurately maintaining and processing Real Time Gross Settlement for interbank transaction.
- Partnered with IT to design, develop and implement technology-based solutions.
- Provided operational updates to executive team to mitigate areas of concern.
- Developed and led process improvements to optimize operations
- Supported objectives, checkpoints and timelines, managing team members to meet project tasks and expectations.
Senior Clearing Operations Officer
Ghana Interbank Payment and Settlement Systems Ltd
Accra
11.2013 - 01.2016
- Documented technical and operational processes and procedures for the Ghana Clearing House
- Clearing - Successful and timely completion of clearing sessions to ensure up-time of 99%
- Provided second level support to all financial institutions including monitoring antivirus, system patches, IBM web sphere etc
- Monitor, manage and support Electronic Mandates Exchange Portal for all financial institutions
- Developed and implemented an ACH web portal
- Support in the installation and management of In-house Clearing House Gateway and Capture system setup
- Support the development and conduct of technical training programs industry wide (banking industry in Ghana)
- Monitoring and processing RTGs and process requests for archive referrals
- MIS & Clearing Operations Officer Ghana Interbank Payment and Settlement Systems
- Analyzed MIS system and applications; access needs and information requirements for decision making
- Assist with design and survey of personnel of various units/departments of GhIPSS to determine respective access to and of information
- Assisted in the documentation of information readily available and information needs of current systems and how to improve them
- Analyzed and documented the reliability of data and current systems
- Assist with research, determination and adoption of MIS Business Intelligence (BI) for the needs of GhIPSS
- Assisted with general operations of the clearing system and data analysis of the Clearing Operations Unit
System and Network Support
HFC Bank Ghana
Accra
02.2012 - 02.2013
- Evaluated system availability, throughput and latency to lead network planning, installation, configuration and testing.
- Maintained infrastructure performance by monitoring, performance tuning and troubleshooting surfaced issues.
- Configured hardware devices and software settings to optimize network performance.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Received and prioritized support requests to maximize resource utilization.
- Imaged OS and software deployments throughout system and addressed implementation concerns.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
System Administrator
SP Construction Limited
Accra
06.2009 - 11.2011
- Determined and alleviated hardware, software and network issues.
- Assessed latest innovations to recommend and adopt cost-effective, useful solutions.
- Orchestrated and oversaw upgrades to system hardware and software.
- Managed network-related projects from concept to implementation.
- Monitored application and print servers, rapidly responding to faults and malfunctions.
- Set up, optimized and managed network and network equipment.
- Researched, recommended, configured and supported hardware and software for multiple departments.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Developed and administered the company's website
Tutor / Hardware Technician
Notebook Computers Ghana Ltd
Accra
01.2009 - 07.2009
- Provided tuition in hardware and networking, and website development courses
- Implemented updates, upgrades and patches to limit loss of service.
- Updated hardware, software and security protections with latest standards.
- Constructed, installed and tested customized configurations based on numerous platforms and operating systems.
- Applied corrective hardware solutions as problems arose and provided end-user training to enhance operations.
- Analyzed workflows and procedures to recommend operational support tools and technologies.
- Identified system data, hardware or software components to meet user needs.
- Researched, tested and verified proper functioning of software patches and fixes.
IT Support Specialist
Newnet Ghana Limited
Tema
09.2007 - 10.2010
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
- Analyzed business requirements and evaluated system specifications for client websites.
- Developed web applications using CSS, (X)HTML, JavaScript, XML, AJAX, PHP and MySQL
- Developed and maintained strong relations with customers to meet quality expectations.
Education
Bachelor of Science - Business Computing And Information Systems
UNIVERSITY OF WALES
Cardiff - Wales, United Kingdom09.2011
Advanced Diploma - Computer Studies
NCC EDUCATION
Manchester, United Kingdom03.2010
Diploma - Computer Studies
NCC EDUCATION
Manchester, United Kingdom03.2009
High School Diploma -
GHANA NATIONAL COLLEGE
Cape Coast, Ghana07.2005
Skills
- Agile Methodology
- Fiorano Enterprise Service Bus
- System Integration
- Technical Analysis and Design
- Workflow Improvement
- Vendor Relationship Development
- Proficient with the CSS, HTML, SQL, MySQL, XML, C, JavaScript, AJAX, PHP, Python programming languages and technologies
- API Design and Development
- Technical Support
- Application Design and Development
- Technical Requirements and Design Documentation
- Hardware and Software Installation
- Advanced Knowledge of Embedded Systems
- Database Design, Development and Management
Accomplishments
- Applied Project: Payment collection system for Takoradi Technical University Fee System
- Applied Project: Payment collection system for Lands Commission Tamale
- Applied Project: Payment collection system for Tamale Teaching Hospital
- Applied Project: Payment collection system for collecting Employee Social Security and National Insurance Trust (SSNIT) contributions at all Republic Bank Ghana branches.
- Applied Project: Integration with GhIPSS Ghana Instant Pay and API development for digital channels integration
- Applied Project: Developed a Held Desk system for bank branch and department users to raise support ticket to IT.
- Applied Project: Developed a Caution List Application for bank wide use to profile customers
- Applied Project: GSOP/World Bank Beneficiary MIS System
- Applied Project: Developed a corporate website for GhIPSS in 2015
- Applied Project: Developed a Clearing House Fee Charge Real Time Gross Settlement System for the collection of system transactional charges from Commercial Banks in Ghana
- Applied Project: Developed an Outward Inward Data File Processing System to extract, transform and load Ghana clearing house data file for system fee charging
- Applied Project: YouthSave Savings Demand Assessment – KYC Information System – intranet version, HFC Bank
- Applied Project: Inventory Management System – ICT Department, HFC Bank
- Thesis/Applied Project: Online Product Order System
- Thesis: Townsville Police Department Communications and Computer Systems Network
- Thesis: Document Library Management System
- Thesis/Applied Project: OnlineProduct Enquiry System
- Feasibility Study: The Birth of Mogul Cartel Corporation
- Thesis/Applied: Interior Design Company Database System
- Thesis: Analysis and Design of a Jewelry Store Management System
- Corporate: Developed a highly professional business plan for Razmore Business Ventures
- Thesis: Document Management System
References
To be provided upon request
Languages
- Proficient in English
- Basics in French
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Extraordinary people are Ordinary people who went the extra mile to become ExtraOrdinary
Timeline
Senior Technical Analyst
Republic Bank
07.2019 - Current
Business Intelligence Analyst
Republic Bank Ghana
03.2018 - 07.2019
Database Administrator
Republic Bank Ghana
06.2016 - 03.2018
Senior Clearing Operations Officer
Ghana Interbank Settlement and Payments Systems
01.2016 - 06.2016
Senior Clearing Operations Officer
Ghana Interbank Payment and Settlement Systems Ltd
11.2013 - 01.2016
System and Network Support
HFC Bank Ghana
02.2012 - 02.2013
System Administrator
SP Construction Limited
06.2009 - 11.2011
Tutor / Hardware Technician
Notebook Computers Ghana Ltd
01.2009 - 07.2009
IT Support Specialist
Newnet Ghana Limited
09.2007 - 10.2010
Bachelor of Science - Business Computing And Information Systems
UNIVERSITY OF WALES
Advanced Diploma - Computer Studies
NCC EDUCATION
Diploma - Computer Studies
NCC EDUCATION
High School Diploma -
GHANA NATIONAL COLLEGE
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