Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
15
15
years of professional experience
Work History
TECHNICAL SUPPORT TEAM MEMBER
ELECTRAL COMMISION
12.2016
Instructing staff on how to use Bio-Metric Verification Devices, Giving Technical support to operators during 2016 election
DATA COLECTOR
FYSSO GHANA LIMITED (NGO)
05.2012
Supervising Micro Finance Groups, Training individuals on first capital share, Orienting communities on investment and eradication of poverty, Educating the communities on effect of child labor and trafficking, Data entering
HEAD OF MIS UNIT
NEW JUABEN NORTH MUNICIPAL ASSEMBLY
01.2018 - Current
Giving Technical support, Giving Technical advice to Management, Giving quarterly report to Management, Managing the internet Services, Managing the Facebook page of the Assembly, Any other Assigned Activities from the management
INSTRUCTOR
INSTITUTE OF ICT PROFESSIONALS GHANA (IIPG)
01.2017 - 01.2018
Instructor (Coding for kids (Scrash), Teaching HTML & Web Design)
Student Trainee
09.2015 - 08.2016
Instructing various subjects in the basic school, Marking Pupils exercises, Training the pupils on sporting activities, Educating them on moral values based in the bible, Setting exam questions and supervising their exams
Data Entering
Ghana Dock Labor Company
05.2014 - 08.2014
Assisting the HR, Data entering, Updating the database, Collecting invoices, Typing and printing of documents
Instructor
10.2009 - 06.2011
Instructing religious and moral education at JHS, Teaching various subjects at the basic level, Teaching the kids moral values based in the bible
Education
Bachelor of Science - Information Technology
Garden City University College
Kumasi, Ghana
07.2015
Skills
A results driven person
Team player
A diligent individual with excellent interpersonal and communication skills
Self-Discipline
Microsoft Office Suite
PowerPoint
Web design
Creation of databases
Programming
Installation of software
Graphic design
Excel
Digital Marketing
Issue Troubleshooting
Software Updates
Technical Support
Positionsheldintheaboveinstitutions
2012-2013, Assistant prayer secretary, national union of Presbyterian students
2013-2014, President, national union of Presbyterian students
2013-2014, Coordinator, student Christian council
2008-2009, President, Scripture union (SU)
2008-2009, House captain, Keta Technical Senior High
Profession
Information Technologist
Education/ Qualifications
2011 - 2015, BSc. (Hons) information technologist, Garden City University College, Kumasi-Kenyase
Medical and Health Officer /Senior Medical and Healthofficer at Rodrigues Rigional Assembly, Commision for HealthMedical and Health Officer /Senior Medical and Healthofficer at Rodrigues Rigional Assembly, Commision for Health