JACOB COMMODORE
IT MANAGER
ABBEAM CITY,KASOA, OBOM ABBEAM JUNCTION
Summary
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Also Skilled computer specialized with experience in repair and maintenance of computer, automated teller and office machines. Excellent diagnostic and troubleshooting skills to identify problems and repair components and machines.
Overview
10
10
years of professional experience
Work History
Computer Technician
Ecobank - Madina Branch
09.2015 - 11.2017
- Enhanced system performance by conducting regular software and hardware updates.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Implemented data backup solutions to protect vital company information from potential loss.
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
- Managed network security measures, safeguarding sensitive company data from potential breaches.
- Evaluated and recommended new technology upgrades to increase efficiency within the organization.
Facility Operations Manager
Abbeam University
01.2019 - 05.2020
- Improved facility efficiency by implementing new operational strategies and processes.
- Reduced operational costs through effective resource management and strategic planning.
- Enhanced employee productivity by providing comprehensive training programs and performance evaluations.
- Increased overall facility safety with thorough risk assessments and implementation of corrective measures.
- Optimized energy usage through the installation of energy-efficient equipment and monitoring systems.
IT/Computer Technician
Dita-Dang Drone Hub
07.2020 - Current
- Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Trained new team members on best practices in managing computer systems effectively, fostering a culture of continuous learning among staff members.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Recommended new and replacement hardware and software purchases.
- Set up and maintained user accounts and client access.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
Education
No Degree -
Abbeam University
Accra,Kasoa09.2017
High School Diploma -
Soulfood ICT College
Accra, Lapaz09.2015
Skills
- Problem Replication
- Preventive Maintenance
- Software Installation
- Remote Support
- Hardware Configuration
- IT Security Management
- System Upgrades
- Computer Troubleshooting
- Hardware and Software Installation
- Hardware Troubleshooting
- Network Component Installations
- System Backup
- Peripheral Repair
- Software Applications
- Desktop and Laptop Installations
- Software Licensing
- System Testing
Timeline
IT/Computer Technician
Dita-Dang Drone Hub
07.2020 - Current
Facility Operations Manager
Abbeam University
01.2019 - 05.2020
Computer Technician
Ecobank - Madina Branch
09.2015 - 11.2017
No Degree -
Abbeam University
High School Diploma -
Soulfood ICT College
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