Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Timeline
Generic

Portia Frempomaa Assiam

Accra

Summary

Dedicated professional with expertise in providing support and guidance to effectively resolve problems. Strong multitasking and prioritization skills for efficient management of incoming calls, mails, and in-person inquiries. Keen ability for research, communication, and teamwork to contribute effectively within a collaborative environment.

Overview

8
8
years of professional experience

Work History

Customer Service Officer

UniCredit Savings & Loans Ghana Limited
10.2016 - 08.2019
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
  • Established and prepared accurate customers’ accounts to complete new purchases
  • Educated customers on promotions to enhance sales
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Delivered superior client services, fostering strong rapport, retention and satisfaction
  • Compiled customer feedback and recommended service delivery improvements to management
  • Handled calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
  • Entered customer interaction details to track requests, document problems and record solutions offered
  • Assisted call-in customers with questions and orders
  • Provided primary customer support to internal and external customers in fast-paced environment
  • ATM cash replenishment

National Service Personnel

Ministry of Foreign Affairs & Regional Integration
08.2014 - 08.2015
  • Maintained appropriate filing of personal and professional documentation
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
  • Took notes and dictation at meetings
  • Coordinated events and worked on ad hoc projects
  • Organized and attended meetings, including compiling all related documents and reports
  • Managed and reviewed filing and office system
  • Displayed absolute discretion at handling confidential information
  • Ushered during Seminars and Conferences

Data Security Specialist

AccuID Biometrics
06.2011 - 07.2014
  • Completed data entry tasks with accuracy and efficiency
  • Evaluated source documents to locate information needed for each data entry field
  • Kept optimal quality levels to prevent critical errors and support team performance targets
  • Corrected any data entry error to prevent later issues such as duplication or data degradation
  • Sorted documents and maintained organized filing process
  • Managed large data projects, including workflow scheduling, data entry and accuracy verification
  • Communicated with associates to ensure cohesive completion of work
  • Compiled information and input into database

Education

BACHELOR OF BUSINESS ADMINISTRATION -

UNIVERSITY OF PROFESSIONAL STUDIES
ACCRA
08.2014

DIPLOMA IN BUSINESS STUDIES -

MERIDIAN PRE-UNIVERSITY
ACCRA
12.2010

DIPLOMA IN MICROSOFT SYSTEMS ENGINEERING -

IPMC GHANA
01.2009

Skills

  • Data entry
  • MS Office proficiency
  • Complaint resolution
  • Recordkeeping strengths
  • Computer proficient
  • Account management
  • Service standard compliance
  • Database management
  • Key stakeholder relationship building

Personal Information

  • Age: 35
  • Nationality: Ghanaian
  • Marital Status: Married

Accomplishments

Achieved recognition as the branch with the “Best Customer Service Relations” due to my exceptional ability to build and maintain strong relationships with clients.

Timeline

Customer Service Officer

UniCredit Savings & Loans Ghana Limited
10.2016 - 08.2019

National Service Personnel

Ministry of Foreign Affairs & Regional Integration
08.2014 - 08.2015

Data Security Specialist

AccuID Biometrics
06.2011 - 07.2014

BACHELOR OF BUSINESS ADMINISTRATION -

UNIVERSITY OF PROFESSIONAL STUDIES

DIPLOMA IN BUSINESS STUDIES -

MERIDIAN PRE-UNIVERSITY

DIPLOMA IN MICROSOFT SYSTEMS ENGINEERING -

IPMC GHANA

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Portia Frempomaa Assiam