Jacinta Elikplim Afi Aboagyewaa
Accra
Summary
Accomplished marketing professional with demonstrated success developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager talented in building teams and motivating personnel to new levels of performance.
Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols.
Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
Overview
21
21
years of professional experience
Work History
Director of Operations
JACIVAN LTD
Accra
07.2024 - Current
- Led cross-functional teams to improve workflow and communication strategies.
- Managed supply chain logistics to ensure timely delivery of products and services.
- Oversaw budget management to align resources with strategic business objectives.
- Implemented quality control measures to maintain high service standards and compliance.
- Fostered a collaborative work environment to encourage innovation and problem-solving initiatives.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Identified areas where process improvements could be made resulting in increased productivity.
Marketing Manager
ELJACIN VENTURES
Accra
09.2018 - 06.2024
- Built customer loyalty by engaging with and identifying product needs of customers.
- Built and maintained relationships with peers and upper management to drive team success.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Conducted thorough market research to obtain detailed understanding of consumer needs and trends.
- Utilized strong customer service skills to meet and exceed sales goals by 30%.
- Managed creation of marketing materials, collateral, and sales support tools.
- Prepared monthly sales reports to document sales volumes, potential sales, and areas of proposed client base expansion.
- Delivered compelling sales presentations to demonstrate expert product knowledge.
- Tracked, analyzed, and reported on marketing program results.
- Collaborated with sales, service, finance, and logistics departments to influence critical business growth outcomes.
- Generated monthly performance metrics and analytical reports, reviewing and communicating marketing campaign successes to clients.
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Measured and reported on marketing campaign performance, gained insights and compared results against goals to identify strengths and weaknesses.
- Identified, implemented and enhanced marketing strategies by accounting for factors such as organizational objectives, market trends and costs.
Teller Supervisor
GCB BANK
Accra
09.2010 - 07.2018
- Supplied tellers with coin and currency.
- Verified amounts and integrity of every check or funds transfer.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Verified transactions involving cashier's checks, money orders and account transfers.
- Managed and balanced cash vault, audits and general ledger accounts.
- Counted as much as $700000 in daily funds with manual and machine-assisted methods.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
- Reported daily averages and shortages to operations department.
- Processed 700 cash withdrawals per shift with high-level accuracy.
- Liaised between bank branches regarding best practices and operations.
- Acquired and maintained knowledge of emerging technologies for customer virtual interactions.
ATM Custodian
GCB BANK
Ho
03.2007 - 08.2010
- Operated cash register, credit card machine, and computer.
- Educated customers on product and service offerings.
- Supported clients' needs and maintained solid working relationships built on fast, knowledgeable ATM support.
- Documented activities and expenses to submit accurate job reports.
- Coordinated well-planned schedules to manage response times and prioritize calls.
- Assessed and identified issues and quickly resolved to restore functionality.
- Offered repair or service options to help customers make decisions.
- Answered emergency calls for equipment repair with prompt arrival to sites on nights, weekends and holidays.
Direct Sales Representative
BARCLAYS BANK OF GHANA
Accra
01.2006 - 02.2007
- Visited potential and current customers at personal and business locations to promote products.
- Discussed service levels with customers and potential upgrades.
- Demonstrated product features to align with customer needs.
- Wrote sales proposals, set up contracts and finalized deals.
- Pursued new accounts through lead generation, cold calling and advertising referrals.
- Trained staff on strategies for regularly surpassing sales goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
National Service Person
GHANA PORTS AND HARBOUR'S AUTHORITY
Tema
01.2005 - 08.2005
- Inspected equipment, noted deficiencies and scheduled maintenance procedures.
- Co-developed and implemented departmental safety and disaster plan.
- Collaborated with other service leaders to implement well-organized preventative maintenance programs.
- Conducted regular inspections of mechanical systems to verify operational functionality.
- Prepared invoices and warranty forms to obtain payments.
- Executed long-range, precision fire from concealed areas and tactical checkpoints.
Education
Master of Science - International Trade
Anhalt University of Applied Sciences
Bernburg , Germany 09.2018
Bachelor of Science - Business Administration
E P UNIVERSITY COLLEGE
Ho, Ghana 06.2013
HIGHER NATIONAL DIPLOMA - Marketing
HO POLYTECHNIC
Ho, Ghana 11.2004
High School Diploma -
KPANDO SENIOR HIGH SCHOOL
Kpando , Ghana 07.1999
Skills
- Retail Marketing
- Customer Relationship Management (CRM)
- Marketing campaign management
- Event planning and execution
- Project Management
- Promoting products
- Money handling
- Persuasive communication style
- Financial processes understanding
- Cash ordering
- Negotiating terms
- Prospecting abilities
- Quality control
- Customer service-oriented
- Generating referrals
- Loss prevention
- Inbound customer calls
- Account closings
- Risk management policies
Languages
English
First Language
Timeline
Director of Operations
JACIVAN LTD
07.2024 - Current
Marketing Manager
ELJACIN VENTURES
09.2018 - 06.2024
Teller Supervisor
GCB BANK
09.2010 - 07.2018
ATM Custodian
GCB BANK
03.2007 - 08.2010
Direct Sales Representative
BARCLAYS BANK OF GHANA
01.2006 - 02.2007
National Service Person
GHANA PORTS AND HARBOUR'S AUTHORITY
01.2005 - 08.2005
Master of Science - International Trade
Anhalt University of Applied Sciences
Bachelor of Science - Business Administration
E P UNIVERSITY COLLEGE
HIGHER NATIONAL DIPLOMA - Marketing
HO POLYTECHNIC
High School Diploma -
KPANDO SENIOR HIGH SCHOOL