JACINTA AMO-APPIAH
KUMASI
Summary
I’m a target-oriented individual who is a self-motivator with an aptitude for learning new skills. A good team player, a fast learner who believes in hard work, and is highly adaptable to change with the ability to excel in a challenging and competitive environment. Knowledgeable Customer Service manager and Operations manager with over 19 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
23
23
years of professional experience
Work History
HEAD OF OPERATIONS
Multi Trust Money Lending Services-Kumasi
Kumasi
01.2013 - Current
- Orientation, Pre-credit Training, Business Verification, Business Training (simple book keeping), Recovery, Portfolio report and other reports, Regular executive meetings, Address staff and client concern, Work with human resources on staff recruitment, Oversee the general operations of the company
CREDIT OFFICER
Multi Trust Money Lending Services-Kumasi
Kumasi
06.2004 - 12.2012
- Formation of group, Orientation, Pre-credit Training, Business Verification, Business Training (simple book keeping), Disbursement, Recovery, Portfolio report and other reports, Clearing of cheques
CREDIT MANAGER
Christian Mothers Association savings and Credit Scheme (CHRISMASCS)
OBUASI
10.2003 - 05.2004
- Formation of group, Orientation, Pre-credit Training, Business Verification, Business Training (simple book keeping), Disbursement, Recovery, Savings mobilization, Cashiering, Lodgment of funds to the bank, Monthly reconciliation of total receipts, bank deposit and cheques from head office, Promote CHRISMASCS at C.M.A programs
Auditor
National Service (Audit Service Sunyani)
Sunyani
11.2002 - 09.2003
- Examining Store Ledgers and tally cards, Cash books, Inventory books, All the accounting books of government institutions
Revenue Collector
Holy Family Hospital
Berekum
05.2001 - 07.2001
- Collects money from patients, Banks money, Balances daily receipt
Education
MASTER OF BUSINESS ADMINISTRATION-STRATEGIC MANAGEMENT AND CONSULTING -
KWAME NKRUMAN UNIVERSITY OF SCIENCE&TECHNOLOGY-KUMASI
Bsc Business Administration Banking and Finance Option -
Christian Service University College-Kumasi
Higher National Diploma (HND Accountancy) -
Sunyani Polytechnic – Sunyani
R.S.A. III Business Finance Option (Advance level) -
Sunyani Polytechnic- Sunyani
A’Level Certificate -
Sunyani waec
O’Level Certificate -
Dormaa Secondary School-Dormaa Ahenkro
Skills
- MS Word
- Excel
- Power Point
- Tas Books (accounting soft ware)
- Loan Performer
- Business Analysis
- Operational Excellence
- Organizational Development
- Department Oversight
- Safety Management
- Workforce Planning
- Cost Control
- Customer Service Management
- Customer Retention
- Operations Oversight
- Business Growth Initiatives
- Self Motivation
- Expertise in operational duties
Coursework
- Customer Service
- Pressure Management
- Networking
- Loan Evaluation
- Credit Risk Management and Delinquency Management for MFI (Sustainable Micro-Enterprise and development program (SMDP Ghana 2014)Accra
- Risk & Financial Management for Microfinance Institutions(Advanced)
- Excellence in leadership
- Transformation & deposit Mobilization
- Social Performance Measurement
- Frankfurt School of Finance and Management-GERMANY (MICRO&SME BANKING SUMMER ACADEMY 2014)
Personal Information
- Date of Birth: 04/22/79
- Gender: Female
- Nationality: Ghanaian
- Marital Status: Married
References
- Mrs.Regina Kumi, C.E.O, MULTI TRUST MONEY LENDING SERIVCE, P.O. Box AH 8039, Kumasi, 024 465 0074, multitrustreg@yahoo.com
- Ms Harriet Osei Bempomaa, CEO, Visional Trust Consult Ltd, P. O. Box KS 1424 Adum, Kumasi, 0244-857947/020-8487999, hoseibempomah11@gmail.com
- DR. Mrs. Quartey Joyce Ama, Dean of Student, Christian Service University College, P. O. Box 3110-Kumasi, quarteyja@csuc.edu.gh
Hobbies and Interests
- Travelling
- Watching movie
- Listening to music
Languages
English and Twi
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
HEAD OF OPERATIONS
Multi Trust Money Lending Services-Kumasi
01.2013 - Current
CREDIT OFFICER
Multi Trust Money Lending Services-Kumasi
06.2004 - 12.2012
CREDIT MANAGER
Christian Mothers Association savings and Credit Scheme (CHRISMASCS)
10.2003 - 05.2004
Auditor
National Service (Audit Service Sunyani)
11.2002 - 09.2003
Revenue Collector
Holy Family Hospital
05.2001 - 07.2001
MASTER OF BUSINESS ADMINISTRATION-STRATEGIC MANAGEMENT AND CONSULTING -
KWAME NKRUMAN UNIVERSITY OF SCIENCE&TECHNOLOGY-KUMASI
Bsc Business Administration Banking and Finance Option -
Christian Service University College-Kumasi
Higher National Diploma (HND Accountancy) -
Sunyani Polytechnic – Sunyani
R.S.A. III Business Finance Option (Advance level) -
Sunyani Polytechnic- Sunyani
A’Level Certificate -
Sunyani waec
O’Level Certificate -
Dormaa Secondary School-Dormaa Ahenkro