Ivy Naa Tettey
Property Manager, Sales Manager, Marketer, Event Organiser and Make-up Artist
Accra,Addo Gonno
Summary
Proven track record in enhancing operational efficiency and tenant satisfaction at Ramia House through expert property management and customer service. Skilled in vendor management and dispute resolution, I increased occupancy rates significantly. My adeptness in business development and relationship building has consistently driven positive outcomes.
Overview
12
12
years of professional experience
Work History
Property Manager
Ramia House
07.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Event Organizer
Baroness Garden Event Center
01.2019 - 05.2024
- Coordinated schedules and timelines for events.
- Increased event attendance by strategically marketing and promoting events through various channels.
- Demonstrated adaptability in handling unforeseen challenges, ensuring events proceeded smoothly despite unexpected obstacles.
- Established strong relationships with key stakeholders in order to collaborate effectively on projects leading to successful outcomes.
- Improved overall guest satisfaction by implementing responsive customer service practices throughout the planning stages and during events themselves.
- Negotiated favorable contracts with vendors, securing high-quality services at competitive rates.
- Managed event logistics and operations.
- Utilized social media to promote events and increase attendance.
Sales Associate
Silver Cosmetics Ghana(Note Cosmetics )
05.2019 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Product Developer
Berlin Investment (Black Secret Make-up)
08.2017 - 11.2018
- Identified potential risks in project timelines or budgets early on, implementing proactive solutions to avoid delays or cost overruns.
- Coordinated with suppliers and manufacturers to secure favorable pricing agreements for raw materials, reducing overall production costs.
- Developed innovative products for increased customer satisfaction and market share growth.
- Evaluated prototypes for performance, aesthetics, and durability, refining designs as necessary prior to mass production.
- Reviewed products and updates to meet company quality standards, schedule production and work-in-progress tracking and reports.
- Enhanced product usability by conducting thorough market research and identifying consumer needs.
- Reviewed products and updates for company quality standards compliance.
- Collaborated with cross-functional teams to ensure seamless product development and launch.
- Determined consumer demands, industry trends and forecasted sales by conducting trend analysis.
Direct Sales Manager
Berlin Investment (Black Secret Make-up )
01.2017 - 06.2017
- Reduced overhead costs through strategic resource allocation within the department budget while maintaining optimal market coverage efficiency.
- Maintained a high level of product knowledge, enabling expert demonstration and persuasive selling techniques during client meetings.
- Conducted regular performance reviews with direct reports to identify areas for improvement and provide ongoing feedback for growth.
- Developed comprehensive training programs for new hires to ensure successful onboarding and ramp-up in the role.
- Mentored junior team members to foster professional development while maintaining an inclusive team culture that encouraged collaboration across all levels of seniority.
- Collaborated with cross-functional teams to develop targeted marketing materials supporting direct sales initiatives.
- Enhanced customer satisfaction through prompt resolution of issues, attentive follow-up communication, and personalized service offerings.
Makeup Artist
Berlin Investments (Black Secret Make-up)
11.2014 - 12.2016
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Scheduled onsite and offsite makeup appointments for clientele.
- Demonstrated and explained use of different beauty products to educate customers.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Transformed clients'' appearances using advanced contouring techniques, enhancing features for special occasions or events.
- Conducted consultations to understand client's desired look.
- Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.
- Contributed to increased sales of beauty products by demonstrating their benefits during makeover sessions.
Sales Associate
Berlin Investment ( Black Secrets Make-up)
11.2014 - 12.2016
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
National Service Person
La Dadekotopon Municipal Assembly
09.2013 - 08.2014
- Demonstrated adaptability by quickly learning new roles and responsibilities as needed throughout the service term.
- Delivered high-quality results within assigned projects, showcasing attention to detail and commitment to excellence.
- Enhanced teamwork skills by participating in group tasks and collaborating with fellow National Service members.
- Built effective communication skills by liaising with diverse groups of people within the community and across different agencies.
- Strengthened interpersonal skills through regular interaction with fellow National Service members, fostering camaraderie and a sense of common purpose.
- Developed leadership qualities by overseeing projects and mentoring junior National Service members.
- Acquired knowledge of government operations while contributing to the successful execution of national programs.
- Embraced opportunities for personal growth by constantly seeking new challenges and pushing boundaries during the service term.
- Cultivated strong work ethic through adherence to strict schedules and meeting tight deadlines under pressure.
- Streamlined document filing system, leading to improved retrieval times and reduced misfiling incidents.
Front Desk Receptionist
Target 100 Travel & Tour
07.2012 - 08.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Enhanced guest experience by maintaining welcoming and organized reception area.
Education
Bachelorof Arts - Social Behavior And Conflict Management Icn
University of Cape Coast
Cape Coast, Central Region, Ghana05.2017
Bachelor of Arts - Youth Development Work
University of Ghana
Accra, Ghana07.2013
General Arts - History, Mathematics, English, Science, Literature
Tema Secondary School
Tema, Ghana06.2009
Skills
- Property Management
- Customer service-focused
- Vendor Management
- Administrative Support
- Marketing and Advertising
- Maintenance Coordination
- Contract Negotiation
- Grounds Maintenance
- Valid State Name driver's license
- Business Administration
- Business Development
- Customer Relations
- Decision-Making
- Critical Thinking
- Client Relations
- Relationship Building
- Microsoft Office
- Sales and Marketing
- Dispute Handling
- Mobile Device Operation
- Video Surveillance
Languages
Spanish
Beginner (A1)
English
Upper intermediate (B2)
Timeline
Property Manager
Ramia House
07.2022 - Current
Sales Associate
Silver Cosmetics Ghana(Note Cosmetics )
05.2019 - 02.2023
Event Organizer
Baroness Garden Event Center
01.2019 - 05.2024
Product Developer
Berlin Investment (Black Secret Make-up)
08.2017 - 11.2018
Direct Sales Manager
Berlin Investment (Black Secret Make-up )
01.2017 - 06.2017
Makeup Artist
Berlin Investments (Black Secret Make-up)
11.2014 - 12.2016
Sales Associate
Berlin Investment ( Black Secrets Make-up)
11.2014 - 12.2016
National Service Person
La Dadekotopon Municipal Assembly
09.2013 - 08.2014
Front Desk Receptionist
Target 100 Travel & Tour
07.2012 - 08.2013
Bachelorof Arts - Social Behavior And Conflict Management Icn
University of Cape Coast
Bachelor of Arts - Youth Development Work
University of Ghana
General Arts - History, Mathematics, English, Science, Literature
Tema Secondary School
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