Open To Work
IVY HANNAH DOUGAN
Accra
Summary
Dynamic Administrative Secretary with proven expertise at Little Flower Montessori School, excelling in customer relationship management. Adept at enhancing operational efficiency through meticulous management and effective communication. Recognized for fostering a collaborative environment and swiftly resolving issues, ensuring a positive experience for students, staff, and parents alike. Devoted to enhancing team performance.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
2009
2009
years of post-secondary education
Work History
Administrative Secretary
Little Flower Montessori School
Accra
06.2008 - Current
- Managed administrative tasks to ensure smooth daily operations at the educational institution.
- Coordinated communication between students, parents, and staff for effective information flow.
- Organized and maintained student records in compliance with school policies and regulations.
- Swiftly resolve complaints between students, parents, and staff in a professional manner
- Assisted in scheduling meetings and events to support school activities and programs.
- Supported teachers with clerical duties, facilitating a positive learning environment for students.
- Organized and maintained confidential files and records.
- Inputted data accurately into computer systems in order to generate reports or tracking documents.
- Monitored incoming emails and responded accordingly.
- Screened applicant resumes to coordinate both phone and in-person interviews.
- Responded to customer issues to provide immediate resolution and improve retention.
Education
Bachelor of Science - Human Resource Management
GIMPA
Accra , Ghana 08.2011 - 06.2015
Advanced Certificate In Information Technology - Network Desktop Specialist
NIIT
09.2005 - 03.2006
Aggressive Memorial A.M.E Zion Secondary School
Cape Coast, Ghana Skills
- Data entry
- Record management
- Email correspondence
- Schedule coordination
- Customer relationship management
- Team support
- Attention to detail
- Confidentiality assurance
- Administrative support
- Minute taking
- Set appointments
- Teamwork and collaboration
- Purchase Ordering
Affiliations
- Event organiser satisfying the expectations of clients and team.
Accomplishments
- Co-founder of MENAYE PALOUR Hair essentials.
- Awarded for Best Administrative Staff in two consecutive years
Languages
English
First Language
French
Intermediate (B1)
B1
References
References available upon request.
Timeline
Bachelor of Science - Human Resource Management
GIMPA
08.2011 - 06.2015
Administrative Secretary
Little Flower Montessori School
06.2008 - Current
Advanced Certificate In Information Technology - Network Desktop Specialist
NIIT
09.2005 - 03.2006
Aggressive Memorial A.M.E Zion Secondary School