Ivy FAFALI Kumah
Accra
Summary
- Detail-oriented BSc Information Technology graduate with over 4 years of experience in customer service and virtual assistant roles.
- Skilled in marketing and front-end development, with a strong enthusiasm for technology and innovation.
- Proven ability to enhance customer satisfaction and streamline processes. Eager to leverage technical expertise and diverse skill set to contribute to a dynamic team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Development Manager
Aseen Global Limited
09.2022 - 01.2024
- Attending meetings as a representative of the company
- Create social media contents and engage with clients.
- Develop a sales strategy and a marketing plan.
- Manage account of the company
- Collaborated with cross-functional teams including marketing, operations, finance.
- Researched target markets to understand the needs of current and potential customers.
Marketing Assistant
Astolinks International
09.2019 - 06.2022
- Attending events as a representative of the company
- Generating leads and acting as the consultant to customers
- Application for student visa
- Marketing Assistant
- Conducted market research to identify target audiences and competitors.
- Collaborated with design teams to create visuals that enhance messaging across all marketing channels.
- Compiled reports on marketing performance metrics to track progress against objectives.
Marketing Assistant
Unique Links Consult
12.2018 - 09.2019
- Served as a marketing assistant.
- Served as a personal assistant to the marketing manager.
- Attending events as a representative of the consult
- Proposal writings and preparing presentation slides for meetings of the consult
- Conducted market research to identify potential customer segments and target markets.
- Compiled reports on marketing performance metrics to track progress against objectives.
- Gathered customer feedback via surveys and focus groups to gain insights into user experience and preferences.
Salesperson
Eleoka Enterprise
04.2017 - 09.2018
- Served as a salesperson.
- Attending to customers and their needs
- Packaging
- Follow up on customers.
- Resolved customer complaints promptly and efficiently.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Monitored inventory levels and placed orders as needed.
- Assisted customers in selecting appropriate products or services for their needs.
Education
Bachelor's Degree - Information Technology
Kings University Ghana
Ghana05-2025
Professional Certification - Charted institute of marketing
University for Professional Studies Accra
Accra, Ghana01.2020
High School - Business
Labone Senior High School
Labone, Ghana01.2016
Skills
- Creative Writing
- Proposal Writing
- Marketing (B2B, digital, direct and online marketing)
- Customer experience
- Social Media Marketing
- HTML
- CSS
- UI/UX
- Project management
- Relationship management
- Data entry
- Spreadsheet management
Certification
- Certificate in Professional Marketing, Chartered Institute of Marketing, United Kingdom, 08/01/18
- Certificate in Professional Customer Experience, Chartered Institute of Marketing, United Kingdom, 01/01/19
- Web Development Certification, Trestle Academy, 2023
Activities
Google Developers Club, Core Member
References
Name : Frederick Sallah
Position : Engineering Manager
Email : fredysallah@gmail.com
Timeline
Business Development Manager
Aseen Global Limited
09.2022 - 01.2024
Marketing Assistant
Astolinks International
09.2019 - 06.2022
Marketing Assistant
Unique Links Consult
12.2018 - 09.2019
Salesperson
Eleoka Enterprise
04.2017 - 09.2018
Bachelor's Degree - Information Technology
Kings University Ghana
Professional Certification - Charted institute of marketing
University for Professional Studies Accra
High School - Business
Labone Senior High School