IVY ABEKAH-NINSON
ACCRA
Summary
Self-motivated Administrator with over seven(7) years experience brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
11
11
years of professional experience
Work History
ADMINISTRATOR
GREENVILLE HOSPITAL
TEMA COMMUNITY 25
09.2016 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Targeted new customers to grow geographic reach and increase revenue.
- Coordinated with human resources department to handle payroll and personnel databases.
Account Manager
GREENVILLE HOSPITAL
TEMA COMMUNITY 25
09.2016 - 01.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Making bank deposit
- Preparation of employees payroll
Administrative Assistant
CENTRE FOR MARITIME LAW AND SECURITY AFRICA
ACCRA
01.2015 - 12.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Assisted development and implementation of new administrative procedures.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
HUMAN RESOURCE OFFICER, (National Service)
GHANA BROADCASTING CORPORATION
ACCRA
09.2013 - 12.2014
- Assisted in drawing of training budget for the Human resource division.
- Handling and dispatching correspondence.
- Writing letters and memos
- Improved workplace safety by implementing thorough training programs and conducting regular inspections.
- Coordinated logistics operations seamlessly, guaranteeing prompt delivery of materials when required.
- Boosted employee satisfaction rates by addressing concerns promptly and implementing targeted solutions.
Education
Master of Science - ACCOUNTING AND FINANCE
ACCRA BUSINESS SCHOOL
ACCRA06.2021
BBA - ADMINISTRATION
UNIVERSITY OF PROFESSIONAL STUDIES
ACCRA08.2013
DIPLOMA IN ACCOUNTING
UNIVERSITY OF PROFESSIONAL STUDIES
ACCRA07.2009
Business
NSAANIYA SENIOR HIGH SCHOOL
KASOA06.2006
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Team Building and Leadership
- Personable and Approachable
- Data Confidentiality
- Team Collaboration
- Employee Supervision
- Deadline Adherence
EXTRA CURRICULUM ACTIVITIES
MAY 2012-APRIL 2013
SECRETARY- GHANA METHODIST STUDENTS ASSOCIATION
AUGUST 2007-JULY, 2009
CLASS REPRESENTATIVE, UNIVERSITY OF PROFESSIONAL STUDIES
MAY,2005-MAY 2006
SENOIR GIRL'S PREFECT, NSAANIYYA SENIOR HIGH SCHOOL
Additional Information
KEY ACHIEVEMENT
I participated and won the all ladies debate on The advantages of Digital terrestrial television over the analogue system on Ghana Television organized by the Ghana Broadcasting corporation(GBC) ladies association held on 14th August 2014 as part of the 79th anniversary celebration of GBC to educate the general public on the upcoming national digital migration in June 2015
Timeline
ADMINISTRATOR
GREENVILLE HOSPITAL
09.2016 - Current
Account Manager
GREENVILLE HOSPITAL
09.2016 - 01.2022
Administrative Assistant
CENTRE FOR MARITIME LAW AND SECURITY AFRICA
01.2015 - 12.2015
HUMAN RESOURCE OFFICER, (National Service)
GHANA BROADCASTING CORPORATION
09.2013 - 12.2014
Master of Science - ACCOUNTING AND FINANCE
ACCRA BUSINESS SCHOOL
BBA - ADMINISTRATION
UNIVERSITY OF PROFESSIONAL STUDIES
DIPLOMA IN ACCOUNTING
UNIVERSITY OF PROFESSIONAL STUDIES
Business
NSAANIYA SENIOR HIGH SCHOOL