Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

STEPHEN AGYARE

ACCRA

Summary

Dynamic Corporate Travel Consultant with extensive experience at TRAVEL MATTERS LTD, excelling in corporate travel management and vendor negotiation. Proven track record in developing travel policies that enhance compliance and reduce costs by 20%. Exceptional customer service and strong communication skills drive client satisfaction and loyalty. Expert in itinerary planning and international travel logistics. Detail-oriented Corporate Travel Consultant with many years of experience supporting travel needs for clients. Skilled in booking complex itineraries, negotiating with vendors, and ensuring compliance with corporate travel policies.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Corporate Travel Consultant

TRAVEL MATTERS LTD
ACCRA
09.2011 - Current
  • Managed corporate travel arrangements for clients, ensuring seamless itineraries.
  • Coordinated with airlines and hotels to secure preferred rates and accommodations.
  • Developed travel policies to align with client budget and compliance requirements.
  • Provided expert advice on travel regulations and destination information to clients.
  • Researched and recommended cost-effective travel solutions for corporate events.
  • Liaised with travel vendors to resolve issues and maintain service quality.
  • Trained junior staff on booking systems and customer service best practices.
  • Monitored industry trends to enhance service offerings and client satisfaction.
  • Booked hotel rooms, car rentals, and flights for company trips and conferences.
  • Made travel reservations involving flights, hotel and rental cars.
  • Ensured that all legal requirements were met prior to booking any travel arrangements.
  • Monitored changes in airline schedules or prices in order to provide cost savings opportunities for the organization.
  • Worked with groups, couples and executive clients to arrange travel arrangements.
  • Maintained relationships with key suppliers in order to secure favorable rates and discounts for corporate travelers.
  • Delivered superior customer service to clients to foster lasting rapport and secure new assignments.
  • Responded quickly and efficiently to customer inquiries about their upcoming business trips.
  • Created detailed itineraries for business trips, including flights, hotels, rental cars, and ground transportation.
  • Researched and provided cost-effective options for corporate travel needs.
  • Provided customer service support to clients while they are traveling on business trips.
  • Managed the availability of flight seats through strategic seating plans.
  • Reviewed expense reports submitted by travelers for accuracy before processing payments.
  • Processed ticket refunds or exchanges when necessary due to flight cancellations or delays.
  • Developed and maintained corporate travel policies to ensure compliance with company regulations.
  • Analyzed data related to past business trips in order to identify areas where cost savings could be achieved.
  • Utilized automated systems to book reservations and track expenses related to corporate travel.
  • Assisted in the planning of complex international travel arrangements.
  • Provided guidance and advice on visa requirements for international destinations.
  • Ensured compliance with safety regulations when making any type of travel arrangement.
  • Worked closely with accounting department to ensure timely payment of invoices related to corporate travel activities.
  • Generated regular reports regarding trends in corporate travel spending.
  • Adhered to all rules, regulations and protocols.
  • Built client base through exceptional listening and aptitude for optimizing travel budgets.
  • Created travel itineraries and made adjustments to meet client specifications.
  • Handled travel arrangements for groups, couples, executives, and special needs clients.
  • Researched hotels and airfare options to best meet client needs and expectations.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
  • Explained benefits of purchasing travel insurance with clients.
  • Built and maintained strong relationships with vendors and suppliers in the travel industry.
  • Assisted in the development of travel insurance policies to protect clients against unexpected events.
  • Implemented marketing strategies to attract new clients and retain existing ones.
  • Conducted travel seminars and presentations to educate clients on new destinations and travel tips.
  • Maintained up-to-date knowledge of travel advisories, visa requirements, and vaccination policies.
  • Negotiated competitive rates with travel suppliers to ensure the best deals for clients.
  • Fostered a positive and collaborative work environment, sharing travel tips and insights with colleagues.
  • Managed financial transactions related to travel bookings, including invoicing and payments.
  • Created and distributed travel brochures and newsletters to inform clients of special promotions.
  • Utilized GDS systems efficiently for booking and confirming travel plans.
  • Tracked client travel preferences and history to provide tailored travel advice.
  • Analyzed customer feedback to improve service offerings and client satisfaction.
  • Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
  • Maintained relationships with travel partners and vendors.
  • Stayed informed of emerging travel trends and technologies to enhance service delivery.
  • Planned, described and sold itinerary tour packages and promotional travel incentives.
  • Collected payment for transportation and accommodations from customers.
  • Coordinated ground transportation to and from accommodations for clients.
  • Conversed with customers to determine destination, mode of transportation and accommodations.
  • Printed or requested transportation carrier tickets using computer printer system or system link to travel carrier.
  • Provided customers with brochures and publications containing local customs, points of interest or foreign country regulations.
  • Communicated security issues and protocols to clients traveling to unstable countries or locations.
  • Computed costs of travel and accommodations using calculator, computer or quote package tour's costs.

Lecturer, Air Fares and Ticketing

SCHOOL OF AVIATION AND PROFESSIONAL STUDIES
Accra Kokomlemle
01.2010 - 09.2011
  • Developed engaging lesson plans for diverse student groups.
  • Facilitated interactive discussions to enhance student learning and participation.
  • Evaluated student performance through assessments and feedback.
  • Coordinated course materials and resources for effective teaching delivery.
  • Implemented innovative teaching methods to foster critical thinking skills.
  • Mentored students in academic and career planning for future success.
  • Collaborated with faculty on curriculum development and improvement initiatives.
  • Supported departmental activities, including workshops and community outreach programs.
  • Evaluated student performance through tests, quizzes, presentations, projects, or other assessments.
  • Created a positive learning environment by actively engaging with all students during class time.
  • Identified areas of difficulty for students, developing additional resources for review.
  • Provided guidance to students on course selection, career planning, and other educational matters.
  • Explained concepts through variety of methods, utilizing visual aids and analogies for key material.
  • Attended conferences and workshops to stay up-to-date on best practices in higher education.
  • Assisted students during office hours to review material, explain exam questions and answer concerns.
  • Created instructional and lecture plans for classes in compliance with course objectives.
  • Utilized diverse teaching methods, lectures, presentations, and class activities to deliver curriculum.
  • Delivered course lectures using modern technology to enhance student comprehension.
  • Delivered lectures to undergraduate and graduate classes of varying sizes.
  • Involved in departmental activities such as curriculum development, faculty meetings, advising sessions.
  • Promoted excitement among students in classroom through delivery of interesting topics.
  • Developed lectures to accommodate for different learning styles, maximizing students' comprehension.

Sales Officer

A 2 Z ELECTRICALS
ACCRA CENTRAL
07.2008 - 02.2010
  • Engaged customers to understand their electrical needs and preferences.
  • Assisted in product demonstrations for various electrical equipment and tools.
  • Processed sales transactions accurately and efficiently at the point of sale.
  • Maintained inventory levels by monitoring stock and placing orders as needed.
  • Collaborated with team members to enhance customer service and sales strategies.
  • Provided technical support to customers regarding electrical products and services.
  • Organized promotional displays to highlight new products and seasonal offers.
  • Trained new staff on sales procedures and customer interaction techniques.
  • Built relationships with key clients through regular contact.
  • Maintained accurate records of all sales activities and results.
  • Identified customer needs and developed customized solutions.
  • Implemented promotional campaigns to boost sales volume.
  • Generated leads through networking, cold calls, and email campaigns.

Education

High School Diploma -

SCHOOL OF AVAITION AND PROFESSIONAL STUDIES
KOKOMLEMLE
02-2010

Some College (No Degree) - GENERAL ARTS

MPREASO SENIOR HIGH SCHOOL
KWAHU MPREASO

Skills

  • Travel policy development
  • GDS system utilization
  • Corporate travel management
  • Expense report analysis
  • International travel planning
  • Customer relationship management
  • Vendor negotiation
  • Client needs assessment
  • Market trend analysis
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Team leadership
  • Training and mentoring
  • Time management
  • Strong communication skills
  • Exceptional customer service
  • Global travel trends
  • Expert itinerary planning
  • Airline reservation systems proficiency
  • Sabre central software
  • Budgeting and cost control
  • Corporate travel policies expertise
  • Cross-cultural awareness
  • Industry networking
  • Travel documentation expertise
  • Travel risk management
  • Reservations management
  • Travel packages
  • Social media
  • Credit card payments
  • Strong negotiation
  • Geography
  • Travel arrangements
  • Travel industry expertise
  • Ground transportation planning
  • Client consultations
  • Locale research
  • Logistics support
  • Client relations
  • Itinerary planning
  • Insurance arrangement
  • Travel insurance
  • Company branding
  • Tour preparation
  • Destination knowledge
  • Administrative tasks
  • Company guidelines and procedures
  • Air travel coordination
  • Service promotion
  • Travel research
  • Executive travel
  • Leisure travel
  • Sales negotiations
  • Hotel accommodations

Certification

  • IATA/UFTAA CERTIFICATE CANADA
  • KLM CUSTOMER SERVICE TRAINING 2016
  • BRITISH AIRWAYS TRAINING 2018
  • SOUTH AFRICA TOURISM EXPERT 2013

Languages

TWI
First Language

References

References available upon request.

Timeline

Corporate Travel Consultant

TRAVEL MATTERS LTD
09.2011 - Current

Lecturer, Air Fares and Ticketing

SCHOOL OF AVIATION AND PROFESSIONAL STUDIES
01.2010 - 09.2011

Sales Officer

A 2 Z ELECTRICALS
07.2008 - 02.2010

High School Diploma -

SCHOOL OF AVAITION AND PROFESSIONAL STUDIES

Some College (No Degree) - GENERAL ARTS

MPREASO SENIOR HIGH SCHOOL

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