Summary
Overview
Work History
Education
Skills
Timeline
Generic

ISSIFU FRINJEI SULEMANA

BEREKUM

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

FINANCE AND ADMINISTRATIVE MANAGER

ADFORD FROZEN FOODS
07.2023 - Current
  • Setting up and maintenance of accounting systems, Capacity planning, Development of policies and procedures to improve operations, Human resource management, Supporting the preparation of annual financial reports, Revenue and cost management, Setting up the internal control systems, Internal auditing, Maintenance of organizational structures, Budgeting and budgetory control

BRANCH OPERATIONS MANAGER

ABSA BANK GHANA LIMITED
10.2017 - 09.2021
  • Delivered operational rigor excellence in my Branch leading to continuous green Audit outcomes for 4 consecutive years, Coached staff on policies, procedures, and performance strategies, Elevated customer and vendor satisfaction ratings by resolving worksite damage and product issues for speedy resolutions, Trained assistant managers on all banking and customer service policies, Prepared and managed cash shipments between banks, Directed the use of the latest technology and procedures to increase satisfaction, Supported sales prospecting activities for clients, Performance measurement and variance analysis, Drove cost reduction strategies which led to an annual cost reduction of 30% for 3 consecutive years, Mitigated regulatory risks by ensuring all areas maintained compliance with company and state protocols, Streamlined operational efficiencies by partnering with the Sales team to reevaluate and ensure peak product placement, Designed sales and service strategies to improve revenue and retention, Managed and inspired team members to perform to their full potential, driving branch profitability, Verified cash by balancing cash drawers and maintaining cash count records, Established and built customer relationships through targeted outreach and initiatives

CASH AND ATM CUSTODIAN

BARCLAYS BANK GHANA LIMITED
08.2011 - 10.2017
  • Effective Vault Management, Monitored and ensured compliance with daily cash limits, Training and Coaching of new and existing tellers, Internal Accounts management and reconciliation, Providing support for sales activities of the branch, Physical Cash count at Vault and ATM every week, Conducted and reviewed Snap Checks for effective internal control, Ensured customer service delivery at the counters, Helped resolve problems with cash, locks, and balancing encountered at different ATM locations, Responded promptly to customers, manufacturers, and branch inquiries related to ATM functions, Tracked ATM activities and created monthly reports showing contacts, issues, and performance, Assessed and identified issues and quickly resolved to restore functionality, Maintained the branch's ATM database and provisions for out-of-hours emergency needs, Investigated reconciliation issues such as missed or unscheduled replenishment to compare amounts and trace discrepancies, Analyzed ATM network regularly to assess needs and help plan for expansions, Answered emergency calls for equipment repair with prompt arrival to sites on nights, weekends, and holidays, Juggled multiple projects and tasks to ensure high-quality and timely delivery, Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services

Education

MBA - FINANCE

KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
KUMASI, GHANA
11.2016

BACHELOR OF COMMERCE DEGREE - Accounting

UNIVERSITY OF CAPE COAST
CAPE COAST, GHANA
10.2010

Skills

  • Financial Services
  • Customer Service
  • Digital Skills
  • Leadership and Analytical
  • Dependable and Responsible
  • Multitasking Abilities
  • Excellent Communication
  • Organizational Skills
  • Computer Skills
  • Problem Resolution
  • Decision-Making
  • Teamwork and Collaboration

Timeline

FINANCE AND ADMINISTRATIVE MANAGER

ADFORD FROZEN FOODS
07.2023 - Current

BRANCH OPERATIONS MANAGER

ABSA BANK GHANA LIMITED
10.2017 - 09.2021

CASH AND ATM CUSTODIAN

BARCLAYS BANK GHANA LIMITED
08.2011 - 10.2017

MBA - FINANCE

KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY

BACHELOR OF COMMERCE DEGREE - Accounting

UNIVERSITY OF CAPE COAST

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