Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

ISSAH HAWUSATU

Accra

Summary

Proven customer service expert from STELDAS EVENTS, adept in conflict mediation and equipment monitoring. Demonstrated ability to maintain composure and professionalism in high-stress situations, enhancing customer loyalty. Excelled in a team-oriented environment, significantly improving service efficiency and customer satisfaction.

Developed exceptional communication, conflict resolution, and multitasking skills in customer-centric environment. Excel in providing top-tier service and managing diverse tasks efficiently. Seeking to transition into new field, leveraging transferrable skills to deliver high-quality results.

Overview

4
4
years of professional experience

Work History

WAITRESS

SWEET ROSES RESTAURANT
11.2024 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Sales Agent

ShopRite
08.2022 - 04.2024
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.

Customer Service Representative

STELDAS EVENTS
02.2021 - 12.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

GENERAL SCIENCE

POSTIN T.I AHMADIYYA SENIOR HIGH
WINNEBA
07-2020

Skills

  • Cultural sensitivity
  • Equipment monitoring
  • Reliability and punctuality
  • Customer assistance
  • Conflict mediation
  • Safety awareness

Additional Information

REFERENCES -DINA DONKOR(+233244028517)

Timeline

WAITRESS

SWEET ROSES RESTAURANT
11.2024 - Current

Sales Agent

ShopRite
08.2022 - 04.2024

Customer Service Representative

STELDAS EVENTS
02.2021 - 12.2021

GENERAL SCIENCE

POSTIN T.I AHMADIYYA SENIOR HIGH

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