Issah Boakye
Kumasi,Ghana
Summary
Results-driven Dispatch Coordinator with over 3 years of experience in customer relationship management and dispatch operations. Expertise in coordinating deliveries, scheduling, and route planning while ensuring high customer satisfaction through effective communication and detail-oriented order fulfillment in fast-paced environments.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Dispatch rider
Pinas apparel
Kumasi
12.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Dispatch Coordinator and a rider
Sally’s Hub
Kumasi
12.2022 - Current
- Managed incoming orders and prioritized dispatch based on urgency.
- Coordinated daily dispatch operations to ensure timely deliveries.
- Monitored shipment schedules and communicated updates to our customers.
- Monitors delivery progress.
- Developed route plans for efficient delivery across multiple locations.
- Ability to work in fast-paced environments through rain or shine.
Education
Bachelor of Science - Mathematics
University of Education, Winneba
Kumasi Branch, Ghana 09.2018 - 10.2022
Tamale Islamic Science Senior High School
Tamale , Ghana Skills
- Dispatch coordination
- Order management
- Shipment tracking
- Route planning
- Customer relationship management
- Customer service management
- Attention to detail
- Effective communication
- Teamwork and collaboration
- Calm under pressure
- Friendly, positive attitude
- Teamwork and Communication
Certification
- Degree certificate
- Driver’s license
Languages
English
First Language
Timeline
Dispatch rider
Pinas apparel
12.2022 - Current
Dispatch Coordinator and a rider
Sally’s Hub
12.2022 - Current
Bachelor of Science - Mathematics
University of Education, Winneba
09.2018 - 10.2022
Tamale Islamic Science Senior High School