ISSAH BABA IDDRISU KARTU
Tamale
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and a passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
5
5
years of professional experience
Work History
Hotel Manager
Health Service Workers Union (HSWU)
12.2022 - 02.2025
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
Bank Teller
Consolidated Bank Ghana (CBG)
02.2020 - 10.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
National Service Person as an Enforcement Officer
National Insurance Commission
01.2018 - 01.2019
- Successfully carried out enforcement activities on compulsory insurances in the Northern, Upper East and Upper West Regions of Ghana.
- Monitored and supervised the activities of insurance companies.
- Prepared reports on monthly operations of the regional office.
- Successfully carried out special investigations on insurance companies.
- Processed claims for policy holder who faced difficulties with insurance companies.
- Carried out public education activities on Insurance at various radio stations in Tamale.
- Provided IT assistance (maintenance and repairs).
Third Trimester Field Practical Program
University for Development Studies
01.2014 - 01.2015
- Schedule daily activities for the group during the survey period.
- Conducted data collection and took part in the analysis of the data collected with 8 other team members.
Third Trimester Field Practical Program
University for Development Studies
01.2016
- Collected data on the community with reference to issues pertaining to their underdevelopment with 8 other team members.
- Analyzed data collected and prepared a proposal with a budget for oral presentation.
Sales Attendant
LK International Co. Ltd
07.2012 - 08.2012
- Attending to large number of customers on time, irrespective of the pressure.
- Recording of Bin Cards.
Education
Master of Science - Development Policy And Planning
Kwame Nkrumah University of Science And Technology
07-2022
MBA - International Business Management
Dr. D. Y. Patil Vidyapeeth
Pune, India08-2022
BA - Integrated Development Studies (Development Studies Option)
University For Development Studies
Wa, Upper West Region01.2018
Diploma - Integrated Community Development
University for Development Studies
Wa, Upper West Region01.2015
Skills
- Web Development
- UI/UX Designing
- Graphics Designs
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
Personal Information
- Date of Birth: 08/03/92
- Nationality: Ghanaian
Hobbies and Interests
- Networking
- Public education
- IT related jobs
- Sports
- Graphic designing
- Small scale enterprise development
Timeline
Hotel Manager
Health Service Workers Union (HSWU)
12.2022 - 02.2025
Bank Teller
Consolidated Bank Ghana (CBG)
02.2020 - 10.2022
National Service Person as an Enforcement Officer
National Insurance Commission
01.2018 - 01.2019
Third Trimester Field Practical Program
University for Development Studies
01.2016
Third Trimester Field Practical Program
University for Development Studies
01.2014 - 01.2015
Sales Attendant
LK International Co. Ltd
07.2012 - 08.2012
Diploma - Integrated Community Development
University for Development Studies
Master of Science - Development Policy And Planning
Kwame Nkrumah University of Science And Technology
MBA - International Business Management
Dr. D. Y. Patil Vidyapeeth
BA - Integrated Development Studies (Development Studies Option)
University For Development Studies
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