Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Work Availability
Quote
Timeline
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Israel Quarme Ayer

Israel Quarme Ayer

Peki,Ghana

Summary

Hardworking Manager brings proven success in overseeing administrative areas.

Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives.

Tech-savvy and always looking for improvement opportunities.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments.

Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.

Highly committed with hardworking mentality to maintain quality of services and products.

Customer-focused professional with successful 12-year career in Health Insurance sector.

Resourceful and adaptable Director with 12 years of experience in managerial oversight, scheduling, budgeting and implementing tasks effectively.

Team-oriented leader with expertise in employee engagement, customer relationship management, time management, conflict resolution and cost reduction.

Customer-focused in managing accounts and maintaining strong business relationships.

Seeking to leverage background in operational leadership to fulfil role with exceptional organization.

Highly effective and comfortable working with people at all organizational levels.

Eager to train and orient new employees and evaluate performances. Committed to provide fostering environment for employees.

Motivational leader with record of success in Ablekuma and Ayawaso District Offices, at the time as District Manager of the Authority for 4 years.

Seeks out change opportunities, capitalizing on technologies, improved methods and gaps to surpass targets.

History maintaining efficiency and high employee satisfaction with responsive management style.

Well-qualified Director with proven success in improving operations and solving problems.

Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals.

Ready to leverage training and experience to take on new professional challenges.

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates.

Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Resourceful and adaptable Director with 12 years of experience in financial oversight, scheduling, bidding, protocol development and process improvements.

Team-oriented leader with expertise in employee engagement, customer relationship management, time management, conflict resolution and cost reduction.

Customer-focused in managing accounts and maintaining strong business relationships. Seeking to leverage background in operational leadership to fulfil role with exceptional organization.

Overview

21
21
years of professional experience
9
9
years of post-secondary education

Work History

Director, Administration/HR

National Health Insurance Authority
Accra, Greater Accra Region
03.2023 - Current
  • Assisted compliance and technical safety standards review of company policy and procedure.
  • Supported design, development and implementation of different compliance processes.
  • Provided excellent customer service, communicating commercial information to internal contract team.
  • Answered and resolved queries and issues from all levels of business.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Chaired strategic planning meetings, engaged stakeholders and managed internal and external relationships to support plan delivery.
  • Provided timely findings and analysis to establish pragmatic solutions and advice for project improvement.
  • Implemented health, safety and well-being programmes to drive productivity and high-quality services.
  • Generated and introduced region monitoring, evaluation and quality assurance measures.
  • Contributed to regular team reporting and review of project activities.
  • Led on production of monthly management progress reports.
  • Led on production of regular monitoring reports and final consolidated monitoring monitoring report.
  • Guided staff to bolster overall team performance, resilience and cohesion.
  • Prepared and presented reports, strategies and recommendations for consideration by senior management.
  • Helped to finalise evaluation framework.
  • Oversaw programme budget and helped delivery managers keep within budget.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Supervised and developed high-achieving staff, providing orientation, training, support and direction.
  • Implemented company policies and legal guidelines.
  • Established professional relationships with business partners and shareholders to promote trust, rapport and reliability.
  • Designed business strategies to obtain short and long-term goals for company.
  • Delivered speeches at events and conferences to enhance brand awareness.
  • Formulated business plans to increase growth and minimise cost for company.
  • Evaluated challenging developments and provided solutions for company.
  • Oversaw performance of executives and provided guidance for improvement.
  • Drafted and submitted monthly reports to board of directors.
  • Provided market insights, developing trends and methods to board of directors.
  • Participated in staff meetings to discuss announcements and developments.
  • Strategised long-term business needs, driving customer feedback to deliver ongoing process improvements.
  • Built and maintained positive relationships with employees, enhancing staff retention figures.
  • Created clear company mission and vision statements, improving staff focus and motivation.
  • Defined scope for wide range of projects.
  • Developed strategic partnerships to expand client base.
  • Resolved staff and client issues effectively and efficiently, enhancing business performance and growth.
  • Negotiated with suppliers to reduce costs and achieve stable supply chains.

District Manager

National Health Insurance Authority
Accra, Greater Accra Region
01.2011 - 03.2015
  • Grew annual revenue by 5% with targeted membership strategy.
  • Developed action plans to support department strategies.
  • Organised special registration at specific times to drive customer engagement and move high numbers to enroll.
  • Allocated teams, materials and calendar space for individual staff community/association/society enrollment.
  • Oversaw planning and execution of targeted groups and organizations for enrollment
  • Coordinated and managed paid publicity campaigns on different media platforms, carefully overseeing results to deliver maximum output.
  • Analysed data reported to identify trends and update strategies.
  • Established budgets for programme activities and controlled expenditure to meet targets.
  • Managed team of 36 staff, driving performance with motivational strategies to exceed annual targets.

Teacher

Ghana Education Service
Accra, Greater Accra Region
06.2002 - 09.2011
  • Develop, plan, and implement curriculum-based lessons and take learners through various educational disciplines especially in subject area
  • Counsel over 500 pupils, take pupils through various assessment drill procedures and reinforce learning concepts in subject area.
  • Build pupils' interest to learn and improved their performances for higher learning
  • Guide pupils to be responsible for their actions
  • Pupils can show stock of skills in responding to challenges.
  • Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives.
  • Provided reading instruction to special needs students.
  • Created lesson plans and scheduled each day to promote maximum student learning and enrichment.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
  • Planned and organized classrooms that consistently facilitated positive learning experience.
  • Designed innovative teaching techniques that earned positive feedback by school management.
  • Planned lessons according to national standards to cover all requirements and prepare for standardized tests.
  • Developed programme to work with students and increase interest in higher learning.
  • Preserved confidentiality of student records and information at all times.
  • Collected, analyzed and tracked data on student progress.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Administered assessments to determine each student's specific educational and social needs.
  • Created lesson plans and scheduled each day to promote maximum student engagement.

Education

Masters - Administration and Organization

Institute of Local Government Studies, Accra
Accra, Greater Accra Region
09.2011 - 06.2013

Bachelor of Arts - Sociology and Religions

University of Ghana, Legon
Accra, Greater Accra Region
06.2006 - 06.2010

Teachers' Post-Secondary Certificate 'A' - Basic Education

Akatsi College of Education
Akatsi, Volta Region
09.1999 - 06.2002

GCE 'O' Level - Secondary Education

Peki Secondary School
Peki, Volta Region, South Dayi
06.1989

Skills

  • Communication skills
  • Leadership
  • Administration and Organization qualified
  • Problem-solving
  • Human Resource Management
  • Team building
  • Knowledge of MS DOS
  • Time management
  • Customer-focused

Accomplishments

  • Supervised team of 360 staff members.
  • Achieved annual membership and revenue targets through effectively helping with plans and strategies.
  • Documented and resolved clients complaints which led to great utilization.
  • Collaborated with Regional and District Office staff in achieving 78% of overall annual target of the Upper East Region.

Languages

English
Fluent

Affiliations

  • International Association of Administrative Professionals

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

"A LIZARD DOES NOT CHACE AFTER ITS BROKEN TAIL, IT RATHER GROWS NEW ONE"
Israel Quarme Ayer

Timeline

Director, Administration/HR

National Health Insurance Authority
03.2023 - Current

Masters - Administration and Organization

Institute of Local Government Studies, Accra
09.2011 - 06.2013

District Manager

National Health Insurance Authority
01.2011 - 03.2015

Bachelor of Arts - Sociology and Religions

University of Ghana, Legon
06.2006 - 06.2010

Teacher

Ghana Education Service
06.2002 - 09.2011

Teachers' Post-Secondary Certificate 'A' - Basic Education

Akatsi College of Education
09.1999 - 06.2002

GCE 'O' Level - Secondary Education

Peki Secondary School
Israel Quarme Ayer