Israel Agbeti
Accra
Summary
I am a dynamic and results-driven business executive with over15 years of experience in program, project, and operations management across diverse sectors—a Certified Project Management Professional (PMP). I bring a unique blend of expertise spanning telecommunications, startup portfolio management, business incubation and acceleration, and NGO operations, combined with a solid foundation in sales and advertising. Known for strong communication and presentation skills, I excel in engaging high-level corporate executives, customers, and suppliers, effectively bridging strategic goals with operational execution for impactful results
Overview
17
17
years of professional experience
1
1
Certification
Work History
Chief Operating Officer (COO)
Diversity in Technology Vocational School
01.2025 - Current
- Responsible for overseeing the organization's day-to-day operations, ensuring that all departments work cohesively towards operational goals, and managing the implementation of business processes and strategies.
Key Activities : - Manage operational efficiency and effectiveness across all departments, from HR to IT to customer
service. - Develop and implement operational policies that support organizational growth, scalability, and resource optimization.
- Monitor performance metrics to ensure business operations are running smoothly and adjust processes as necessary.
- Collaborate with the CEO and CFO to identify opportunities for business improvement and cost savings.
- Lead cross-functional teams to achieve operational goals and drive organizational success.
Director of Operations & Consultancy
MEST Africa
01.2019 - 01.2024
- As the Director of Operations, I focused on maintaining oversight responsibility over MEST operations in the five markets by assisting the Managing Director in running our entrepreneurial training and growing MEST portfolio companies through the MEST Incubator programs
- Oversight responsibility over the company's finance, procurement, operations, logistics, and human resources
- Led strategic partnership and business development initiatives for MEST Consultancy Unit leading to successful collaborations with donor agencies such as the Mastercard Foundation, UNICEF, GIZ, UNDP, IFC and other multinational organization’s for the MEST partnership programs
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
Head of Operations
MEST Africa
01.2018 - 01.2019
- Oversaw the daily operations at MEST Africa, including supervising, coaching, and mentoring staff
- Ensured sound financial management for MEST Operations and monitored the application of the organization’s financial management procedures
- Effectively and efficiently maintained for security management, monitoring and evaluation, EIT recruitment and management of human resources, administration, and information technology, all per MEST operations standards and procedures
Head of Operations & Programs
Ericsson /MTN Mobile Financial Services Program
01.2016 - 01.2017
- Conducted daily operational activities and managed to add on sales functions for the MFS program (MTN Mobile Money) in West Africa (Ghana, Nigeria, Benin, Ivory Coast, Cameroon, Liberia, Guinea Conakry & Bissau) with a focus on achieving business process improvements per the agreed SLA
Customer Project Manager
Ericsson
01.2011 - 01.2015
- Led and managed end-to-end delivery of over15 key IT/system integration projects for MTN Ghana valued at about $34 million with a cumulative customer satisfaction index of80%
- Examples of IT /Telcom Projects delivered: MTN GH IT Expansion Phase5, MTN Ghana LTE (4G) Deployment, MTN Ghana & MTN Benin Mobile Money & MTN Ghana Charging System Upgrade6.0
Product Manager
Ericsson
01.2009 - 01.2011
- Led technical and marketing implementations of the MTN Play Portal in accordance with the agreed portal governance memorandum of understanding between Ericsson AB Ghana and MTN
Sales/ Advertising Account Executive
Multiple Concepts Group / Charter House Production
01.2008 - 01.2010
- Created impactful promotional strategies for major brands like Western Union, Zenith Bank, National Lottery Authority, and UT Bank, aligning their corporate and brand marketing goals with effective advertising campaigns
Education
MBA -
University of Cumbria
Oxford Executive Leadership Programme
Saïd Business School, University of Oxford
04-2021
Master of Science - Project Management
University of Roehampton
06-2020
Bachelor of Science - Banking & Finance
Central University
07-2011
HND - Commercial Arts
Takoradi Technical University
08-2001
Skills
- Project & Operations Management
- Donor, Grant & Partnership Management
- Leadership & Business Strategy
- Finance & Auditing
- Sales & Business Development
- Starts-Up & Business Incubation
- Product & Design Thinking
- Risk Management
- Telecoms & Mobile Financial Services
- Stakeholder Management
- Logistic Management
- Team Management
- Operations management
- Cross-functional teamwork
- Strategic planning
- Process improvement
- Compliance management
- Financial management
Awards
Outstanding Project of the Year at Ericsson: Recognition for outstanding project deliver (MTN MoMo) at Ericsson AB Ghana Branch - March2015, Key Contributor Awards at Ericsson: Global recognition for outstanding performance - April2015, Key Contributor Awards at Ericsson: Global recognition for outstanding performance - April2014
Certification
Project Management Professional (PMP, ID:2134951)2012
References
Anita Arthur
Group HR Director
CFAO Group
arthur@cfao.com / afuaarthur@gmail.com
+233541659262, +1 (234)817-8041,
Stephen Amoah
Director of Procurement
TAQA Global
+233 24 435 0137/ 50 153 1453
stephen.amoah@taqa.com
Affiliations
- Full Gospel Business Men Fellowship International, Ghana ( FGBMFI)
Languages
English
Advanced (C1)
Timeline
Chief Operating Officer (COO)
Diversity in Technology Vocational School
01.2025 - Current
Director of Operations & Consultancy
MEST Africa
01.2019 - 01.2024
Head of Operations
MEST Africa
01.2018 - 01.2019
Head of Operations & Programs
Ericsson /MTN Mobile Financial Services Program
01.2016 - 01.2017
Customer Project Manager
Ericsson
01.2011 - 01.2015
Product Manager
Ericsson
01.2009 - 01.2011
Sales/ Advertising Account Executive
Multiple Concepts Group / Charter House Production
01.2008 - 01.2010
MBA -
University of Cumbria
Oxford Executive Leadership Programme
Saïd Business School, University of Oxford
Master of Science - Project Management
University of Roehampton
Bachelor of Science - Banking & Finance
Central University
HND - Commercial Arts
Takoradi Technical University
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