Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
Generic

Ishmael Agbenyega

Koforidua,Ghana

Summary

Experienced IT professional with a strong background in resolving technical and operational challenges within the IT domain. Proficient in installing, configuring, and maintaining server operating systems, including Microsoft Windows Server 2008-2022, as well as administering Active Directory, DNS, DHCP, and Group Policy. Skilled in networking design, implementation, and troubleshooting for LANs, VLANs, wireless networks, and devices such as HP and Cisco switches and routers. Expertise includes managing property management systems like kingsmart, Ezee, and Fortune Next (IDS), configuring electronic hotel smart locks (Salto, VingCard), IP telephony systems (Yeastar,and Grandstream), hotel IP television systems (ikusi headend), and attendance machines.

Overview

2
2
years of post-secondary education

Work history

IT manager

Capital View Hotel
Koforidua, Ghana
02.2025 - 02.2025
  • Coordinated team efforts for successful project completion within deadlines.
  • Developed user-friendly interfaces for internal applications; enhanced usability.
  • Liaised with third-party vendors for necessary hardware and software acquisitions, ensuring cost-effectiveness without compromising on quality or functionality.
  • Maintained updated inventory of all IT assets; facilitated efficient asset management.
  • Monitored network performance regularly with proactive troubleshooting steps taken at signs of instability or potential failure points identified in advance, ensuring uninterrupted service provision throughout the organisation's operation hours.
  • Updated legacy systems, reducing maintenance costs significantly while improving reliability and efficiency.
  • Developed strategic plans, leading to improved IT infrastructure.

IT manager

Aqua Safari Resort
Big Ada, Ghana
02.2025 - Current
  • Solve technical or operational challenge in the scope of IT as reported by users.

    Installing, configuring, and maintaining server operating system such Microsoft windows server 2008, 2012, 2016, 2019, to 2022.

    Administrating Active Directory, DNS, DHCP and Group policy.

    Installing, configuring, and maintaining workstations with client operating system such as windows XP, windows 7, windows 8.1 ,10, and 11.

    Installing, configuring, and managing micros point of sale systems.

    Administering Yeastar, and Grandstream PABX telephony system.

    Networking troubleshooting, management, designing and implementation.

    Installing and configuring switches, routers etc.

    Remote support for all users

    Installing, configuring, and troubleshooting hotel IP television (ikusi).

    Support computer hardware and software malfunction in accordance with all departments.

    Ensure that all 24/7 systems (Email, PMS, internet, CCTV etc.) are monitored, and that technical service is available any time with both onsite and offsite remote support.

    Installing, configuring, and administering IDS, and Ezee property management system (PMS).

    Ensure that IT contingency systems for all key business areas are in proper working.

    Installing and configuring Microsoft office 365.

    Installing, Configuring and Troubleshooting network printers, local printers, and scanners.

Education

Certificate of Higher Education - Database Technology

IPMC
Ghana
02.2014 - 02.2015

Certificate of Higher Education - Network And Security Fundamentals

Impro Tech Ghana
Accra, Greater Accra Region
07.2023 - 12.2023

Certificate of Higher Education - System Administration

Impro Tech Ghana
Accra, Greater Accra Region
10.2023 - 02.2024

Certificate of Higher Education - Cisco Certified Network Associate(CCNA)

Impro Tech Ghana
Ghana
03.2024 - 11.2024

Skills

    Solve technical or operational challenge in scope of IT as reported by the users

    Installing, configuring, and maintaining server operating system such Microsoft windows server 2008-2022

    Administrating Active Directory, DNS, DHCP and Group policy

    Configuring and troubleshooting of LAN, Vlan and Wireless network

    Installing, configuring, and maintaining workstations with client operating system such as windows XP, windows 7, windows 81, 10 and windows 11

    Installing, configuring, and managing micros point of sale systems

    Administering Yeastar and Grandstream PABX telephony system

    Networking troubleshooting, management, designing and implementation

    Installing and configuring switches, routers (HP and CISCO)

    Installing, configuring, and troubleshooting hotel IP television(Ikusi Headend)

    Support computer hardware and software malfunction in accordance with all departments

    Configuring Electronic hotel smart locks such as Salto, VingCard and Pro USB lock

    Ability to work offsite remote and give end users support

    Installing, configuring, and administering Kingsmart, Ezee, and Fortune Next(IDS) property management system (PMS)

    Ensure that IT contingency systems for all key business areas are in proper working

    Setting up and configuring Unifi Dream Machine and Access Points

    Installing and configuring Microsoft office 365

    Installing, Configuring and Troubleshooting network printers, local printers, and scanners

    IP telephones(Grandstream, Panasonic)

    Configuring and setting up of Attendance Machine

    Installing of CCTV cameras and NVR's

Languages

English
Fluent
Twi
Fluent
Ewe
Fluent

Affiliations

  • Reading, Surfing the net, Music, and Watching movies.

Accomplishments

    I setup network infrastructure for both Aqua Safari Resort and Ocean Green Beach Resort.

Timeline

IT manager

Capital View Hotel
02.2025 - 02.2025

IT manager

Aqua Safari Resort
02.2025 - Current

Certificate of Higher Education - Cisco Certified Network Associate(CCNA)

Impro Tech Ghana
03.2024 - 11.2024

Certificate of Higher Education - System Administration

Impro Tech Ghana
10.2023 - 02.2024

Certificate of Higher Education - Network And Security Fundamentals

Impro Tech Ghana
07.2023 - 12.2023

Certificate of Higher Education - Database Technology

IPMC
02.2014 - 02.2015

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Ishmael Agbenyega