Isaiah Addai
Aviation
Sunyani ,Sunyani
Summary
Dynamic professional with a robust background in aviation security and customer service at Ghana Airports Company Limited. Excelled in incident management and cross-functional coordination, enhancing operational efficiency and customer retention. Demonstrated expertise in facilities management and a proactive approach to problem-solving, contributing to a safer, customer-focused environment.
Overview
8
8
years of professional experience
Work History
Service And Intenship (Avsec)
Ghana Airports Company Limited (GaCl)
09.2024 - Current
- Screening passengers and luggage for prohibited items
- Controlling access to the airport and aircraft
- responding to security incidents and emergencies.
- Aviation security is responsible for managing and controlling access to the airport facilities And the aircraft
- Responding to security incidents and emergencies:
- Aviation security personnel are trained to respond to various Security incidents and treats
- The screening process also includes the checking of passengers' identification and travel documents to ensure they are authorized to travel.
- The screening process also includes the checking of passengers' identification and travel documents to ensure they are authorized to travel.
Security Officer
Ghana Airports Company Limited(Gacl)
04.2020 - 09.2024
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded quickly to emergency situations to assess and deflect issues.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Completed full building and grounds patrols to spot and investigate concerns.
Barista
Eusbett Hotel
04.2017 - 07.2018
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Controlled line and crowd with quick, efficient service.
- Promoted additional items with beverages, increasing store sales.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Education
Bachelor Of Arts BED Junior High School Education - Social Studies And Geography
University Of Education
Winneba12.2024
Skills
- Facilities Management
- Incident Management
- Cross-functional coordination
- Business Continuity
- Service Delivery
- Demand forecasting
- Operational Efficiency
- Performance monitoring
- Customer Retention
- Maintenance Planning
- Performance reporting
- Problem-Solving
- Troubleshooting and problem solving
- Multidisciplinary Collaboration
- Decision-Making
- Employee Motivation
Timeline
Service And Intenship (Avsec)
Ghana Airports Company Limited (GaCl)
09.2024 - Current
Security Officer
Ghana Airports Company Limited(Gacl)
04.2020 - 09.2024
Barista
Eusbett Hotel
04.2017 - 07.2018
Bachelor Of Arts BED Junior High School Education - Social Studies And Geography
University Of Education
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