ISABELLA AMI AKORFAH DZAKAH
Intermodal And Logistics Officer
Tema
Summary
Logistic Officer with six of years of experience developing project-relevant insights from information and research for strategic procurement. Strong capacity to deliver logistical and customer support. Energetic self-starter with excellent communication and multitasking skills.
Overview
5
5
years of professional experience
20
20
years of post-secondary education
Work History
Intermodal and Logistics Officer
CMA CGM Ghana Limited
Tema
09.2018 - 03.2020
- Managed functional areas of logistics.
- Managed logistics assets for timely and cost-effective delivery of cargoes.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Organized records of vehicles, schedules and completed orders.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
Customer Service
CMA CGM Ghana
Tema
03.2020 - 07.2021
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Immediately brought critical issues to customer service manager for resolution.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Interceded between employees during arguments and diffused tense situations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Intermodal and Logistics Officer
CMA CGM Ghana
Tema
08.2021 - Current
- Releasing Empty Containers to Shippers
- Following up on long idle full containers with Customers
- Investigating cause and origin of damage containers and recovering repair costs.
- Coordinated and oversaw execution of logistics operations.
- Reviewing invoices from Transporters.
- Communicated effectively with shippers, customers and receivers regarding changes in pick up or delivery status.
Education
BECE Ceritficate -
Witsands International School
Tema, Ghana 01.1998 - 04.2011
WASSCE Certificate -
OLA Girls Senior High School
Ho, Ghana 08.2011 - 05.2014
Bachelor of Science - Business Administration (Human Resource Management
University of Ghana
Accra, Ghana 09.2014 - 06.2018
Master of Arts - Port and Shipping
Regional Maritime University
Nungua Ghana 10.2020 - 06.2021
Skills
Budget control
Shipment coordination
Cost control and tracking
Carrier negotiations
Transportation activity management
Logistics coordination
Affiliations
Ms Athena Blay 0202536691
(CMA CGM ILS Manager)
Mr Dennis Asamani 0202040091
(CMA CGM Human Resource Manager)
Timeline
Intermodal and Logistics Officer
CMA CGM Ghana
08.2021 - Current
Master of Arts - Port and Shipping
Regional Maritime University
10.2020 - 06.2021
Customer Service
CMA CGM Ghana
03.2020 - 07.2021
Intermodal and Logistics Officer
CMA CGM Ghana Limited
09.2018 - 03.2020
Bachelor of Science - Business Administration (Human Resource Management
University of Ghana
09.2014 - 06.2018
WASSCE Certificate -
OLA Girls Senior High School
08.2011 - 05.2014
BECE Ceritficate -
Witsands International School
01.1998 - 04.2011