ISABELLA NAA NORKAI GHANSAH
Accra
Summary
A proactive Charted Banker with over 10 years professional banking experience. I am a versatile professional adept at managing multiple tasks, organizing and streamlining office operations, providing exceptional customer support and relationship management. Proficient in typing and use of Microsoft Office Suite with excellent communication skills.
I am also building my experience in accounting and administrative management.
Overview
19
19
years of professional experience
Work History
Administrative Accounts Officer
Rutabee Company Ltd
07.2023 - Current
- Bank deposits and withdrawals and other bank transactions
- Monitoring supplies and payments
- Following up with debtors to collect receivables
- Daily balancing of cash sales at the shops
- Payment of SSNIT and tax at the end of the month
- Provide management and customers with accurate debtor balances daily
- Shop management
- Daily bank reconciliation
- Supply and payments reports
- Preparation of financial reports etc
- Other administrative duties
Client Advisor
Prudential Life Insurance
01.2021 - Current
- Physical and online prospecting of clients
- Physical and online presentation on products
- Client follow up and relationship management
- Sale of company insurance products and services
- Daily and weekly preparation of report (Key Result Areas)
- Preparation of weekly activity plan
- Appointment Booking
Entrepreneur
Own Business
01.2020 - 01.2021
- Relationship-building and management
- Sale of various health and wellness products
- Basic entrepreneurial skills
- Basic book keeping
- Online and physical Prospecting of customers
- Making Presentation on products and services
Customer Service Officer
Consolidated Bank Ghana
08.2018 - 12.2019
- Opening of accounts
- Booking of fixed deposits
- Booking of treasury bills
- Tactfully handling enquiries, complaints and other branch issues at my desk
- Handling personal loan request and enquiries and issues arising.
- Daily reconciliation of ATM and MasterCard
- Accurate and professional filing of documents –both soft and hard copies
- Assisting the Customer service manager in carrying out sound operational branch activities
- Maintains strict confidentiality of bank records and client information.
- Maintains friendly and professional customer interactions to ensure customer retention
- Preparing Sales, PEP, Bancassurance, KRI reports among others.
- Assist in branch operations and cash management
- Ensure day to day adherence to laid down procedures and processes.
- Supervise the branch team in the absence of the Customer Service Manager.
- Manages branch resources and ensures the banking hall is in order.
- Assists in organising branch meetings to share information, ideas and listen to the team.
Customer Service Advisor
uniBank Ghana Ltd
11.2016 - 08.2018
- Opening of accounts
- Booking of fixed deposits
- Booking of treasury bills
- Tactfully handling enquiries, complaints and other branch issues at my desk
- Handling personal loan request and enquiries and issues arising.
- Daily reconciliation of ATM and MasterCard
- Assisting the Customer service manager in carrying out sound operational branch activities
- Maintains strict confidentiality of bank records and client information.
- Maintained friendly and professional customer interactions to ensure customer retention
- Preparing Sales, PEP, Bancassurance, KRI reports among others.
- Assist in branch operations and cash management
- Ensure day to day adherence to laid down procedures and processes.
- Supervise the branch team in the absence of the Customer Service Manager.
- Manages branch resources and ensures the banking hall is in order.
- Assists in organising branch meetings to share information, ideas and listen to the team.
- Application of professional filing system for easy retrieval and referencing.
Sales Support Officer
uniBank Ghana Ltd
01.2016 - 11.2016
- Processing of in-house and clearing cheques (normal and special) to domestic operations for processing
- Processing of standing order requests
- Processing of payment orders and salaries
- Returned cheques processing.
- Reconciliation of suspense accounts, passport forms, visa statement forms and general reconciliations
- Processing of statements (normal and visa)
- Sending of close of day and end of month reports among others
- ATM management
- Cash management activities
Personal Banker
uniBank Ghana Ltd - Okaishie branch
04.2014 - 12.2015
- Processing of fixed deposits
- Processing of various accounts and e-banking products
- Organising morning meetings
- Effecting customer instructions
- Processing of loans
- Effective relationship management to ensure customer growth and retention
- Ensuring excellent customer service through effective turnaround time management
- Active sales and reports etc.
- Support the branch team in the discharge of their duties.
Personal Banker
uniBank Ghana Ltd-Spintex Branch
10.2012 - 04.2014
- Processing of bank products such as fixed deposits, various accounts and e-banking products
- Organising morning meetings, effecting customer instructions, processing of loans
- Effective relationship management to ensure customer growth and retention
- Ensuring excellent customer service through effective turnaround time management, etc.
- Maintained strict confidentiality of bank records and client information
- Ensures adherence to bank policies and procedures
Branch Support Officer
uniBank Ghana Ltd
09.2010 - 10.2012
- Automated Teller Machine management
- Salary processing, issuing of payment order and bankers payments
- Processing of both in-house and clearing cheques
- Processing of standing orders and other customer instructions
- Reporting on passport sales, ATM transactions, etc
- Reporting on Branch sales and performance
- Cash management activities
Customer Service Officer/Teller
uniBank Ghana Ltd
05.2009 - 09.2010
- Processing of customer demand instruments like cheques and deposits
- Processing of money transfers such as MoneyGram, western union, express funds, money systems, etc
- Processing payment vouchers such as ECG payments, DStv, WAEC payments, etc
- Supervision of other tellers and cash management and effective filing of documents
- Reporting on cash management
- Customer enquiries and printing of statements
- Reconciliation of ATM cards, cheque and savings withdrawal books
- Cheque and savings withdrawal book requisition
- Assisting the personal banker to perform her duties
- Customer complaints management
Customer Service Advisor
Barclays Ghana Ltd
10.2007 - 05.2009
- Receiving and processing of cash and cheque deposit from Customers
- Processing of inward remittances for customers
- Foreign teller in charge of all receipts and payment of foreign currencies.
- Acting as a head Teller in the absence of the substantive head teller
- Processing of both in-house and clearing cheques
- Processing of salaries
- Reconciliation of suspense accounts
- Customer complaints management
- Aggressive sales, etc
Customer Service Supervisor
Melcom Ghana Ltd
07.2007 - 10.2007
- Attending to high net worth clients
- Supervising tellers and shop attendants
- General shop floor management
- Complaints management
- Data collection etc.
Education
ACIB Member -
Chartered Institute of Bankers
Accra11-2023
MBA - Finance
Pentecost University College
Accra06.2016
Executive Certificate in Business Administration - eCBA
Graduate School of Governance and Leadership – GSGL
Accra01.2012
Bachelor of Arts - Social Sciences (Economics and Geography)
University of Cape Coast
Cape Coast06.2006
SSSCE Certificate - undefined
St. Mary's Secondary School
Korle Bu08.2000
Skills
- Vibrant
- Excellent interpersonal skills
- Professionally team spirited
- Problem solving and leadership
- Excellent customer service
- Time management
- Microsoft Office Suites
- Attention to details
- Outstanding organizing skills
- Good communication skills
- Good judgment skills
- Good typing and well versed in Microsoft Office Suites
- Flexible and adapt to situations
- Positive attitude
Accomplishments
- Have opened more than 50 good company and personal accounts with a value of over GH₵500, 000.00.
- Sold fixed deposits to the tune of over GH₵600,000.00 in 2018.
- Exceeded my target for 2014 and 2015 by 25% and 40% respectively.
- Brought my branch into the lime light by exceeding my e-banking product target by about 50% in 2017.
- Trained over 10 staff to take over from me in the various roles I have held
- My desk always receives good commendation during audit due to good adherence to sound procedures.
- Have adapted well to demands of expatriate customers to enhance customer service
- Well known for my apt and matured contribution in meetings and conflict resolution
- Well versed in banking procedures and current happenings in the industry.
LANGUAGES
Spoken-Ga, English and Twi
Written: English
PROFESSIONAL EXPERIENCES/COMPETENCIES/TRAINING
- An Associate member of the Charted Institute of bankers Ghana
- Thorough understanding of banking procedures.
- Knowledge of foreign currency.
- Knowledge of Anti-money Laundering activities
- Selling Skills training
- Bank Mandate training
- Banking Ethics training
- Possess English proficiency
- Versed in MS Office Suite
SUPERVISORY SKILLS
- Supervises tellers and other branch staff to discharge their duties professionally.
- Authorises transactions to enhance service delivery
- Monitor the use and request for office supplies
- Liaises with different departments in the course of discharging my duties
- Supervises reconciliation of cheque books and other reconcileables etc.
- Ensures discipline and morale within the team.
References
- Isaac, Nyarko, Regional Manager, +233246474756, Consolidated Bank Ghana
- KwabenaPoku, Dwuomoh, Construction Consultant, kadusco@hotmail.com, +233 (0)20 8117869
- Rebecca, Sittie, High Court Judge - Lands, +233(0) 24 4535558, +233 (0) 20 2022505
Timeline
Administrative Accounts Officer
Rutabee Company Ltd
07.2023 - Current
Client Advisor
Prudential Life Insurance
01.2021 - Current
Entrepreneur
Own Business
01.2020 - 01.2021
Customer Service Officer
Consolidated Bank Ghana
08.2018 - 12.2019
Customer Service Advisor
uniBank Ghana Ltd
11.2016 - 08.2018
Sales Support Officer
uniBank Ghana Ltd
01.2016 - 11.2016
Personal Banker
uniBank Ghana Ltd - Okaishie branch
04.2014 - 12.2015
Personal Banker
uniBank Ghana Ltd-Spintex Branch
10.2012 - 04.2014
Branch Support Officer
uniBank Ghana Ltd
09.2010 - 10.2012
Customer Service Officer/Teller
uniBank Ghana Ltd
05.2009 - 09.2010
Customer Service Advisor
Barclays Ghana Ltd
10.2007 - 05.2009
Customer Service Supervisor
Melcom Ghana Ltd
07.2007 - 10.2007
MBA - Finance
Pentecost University College
Executive Certificate in Business Administration - eCBA
Graduate School of Governance and Leadership – GSGL
Bachelor of Arts - Social Sciences (Economics and Geography)
University of Cape Coast
SSSCE Certificate - undefined
St. Mary's Secondary School
ACIB Member -
Chartered Institute of Bankers