Isabel Mawupemor Ahiave
Accra
Summary
I am an astute Public Relations person with five years of working experience across different work environments. I have assisted in the development of PR strategies and campaigns, preparing press releases, keynote speeches and promotional materials. Through my engagements over the period, I have built strong relationships with stakeholders, media, and the public. I have additional experience in logistics management, customer service, administration, and operations. Throughout my career, I consistently surpassed performance targets and won the admiration of my superiors.
Overview
6
6
years of professional experience
Work History
Operations Officer
State to State Cargo Company
06.2023 - 12.2023
- Attending to day-to-day operations, coordinating team efforts, and initiatives to enhance delivery of customers workflow for organizational success
- Harness technology for improved operational efficiency and stay abreast of emerging technologies
- Lead, guide, and ensure the smooth execution of daily operations.
Customer Service Coordinator
State to State Cargo Company
11.2022 - 06.2023
- Structured customer data through CRM systems, enhancing communication and understanding of customer relationships
- Leveraged CRM tech to monitor interactions, ensuring more informed decisions and elevating customer satisfaction
- Integrated CRM for seamless communication, gaining a comprehensive view of customer relationships, and enhancing their overall experience.
Administrative Assistance
ANSO Smart Technology
05.2021 - 07.2022
- Directed candidate interviews and collaborated with hiring teams to achieve successful recruitment and onboarding
- Efficiently scheduled and coordinated appointments, meetings, and events
- Professionally managed emails, phone calls, and correspondence while maintaining an orderly office environment and streamlining administrative processes.
National Service Personnel - Telephone Administrator
Seed Production Division (COCOBOD)
11.2020 - 08.2021
- Operated telephone switchboards and managed connections
- Coordinated meetings, events, and clerical duties.
Logistics Officer
Dropping Mobility Cargo Company
12.2021 - 05.2021
- Provided logistics services and managed office duties
- Oversaw document preparation and contributed to continuous improvement.
Secretary Assistant
Intern at Cocoa Health and Extension Division (COCOBOD)
06.2018 - 09.2018
- Assisted executives, orchestrated schedules, and safeguarded confidentiality
- Streamlined office organization, schedules, and meetings
- Generated clear, professional documents and skillfully managed phone calls, messages, emails, and filing systems.
Education
Bachelor of Arts in Public Relations -
GHANA INSTITUTE OF JOURNALISM
01.2022
Diploma in Communication Studies -
GHANA INSTITUTE OF JOURNALISM
01.2020
Digital Training Program Certificate -
AKPASA MEDIA NETWORK
10.2018
WASSCE -
KETA SENIOR HIGH SCHOOL
01.2016
Skills
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
- Strong communication, problem-solving, leadership and critical thinking skills
- Decision-making, attention to detail, analytics, and interpersonal skills
- Office Administration
- Supply Chain Distribution
- Resource Management
Personal Information
- Date of Birth: 06/03/98
- Nationality: Ghanaian
References
- Mr. Samuel Ayi-Donkor, Deputy Estate Manager, Cocoa Health and Extension Division (CHED), 0501290691, ayidonkor@gmail.com
- Mr. Divine Logos, Principal Human Resource Officer, Seed Production Division (COCOBOD), 0244980366, babjive123@gmail.com
- Mr. Solomon Antwi, Engineering Manager (Projects), ANSO Smart Technology, 0549250807, Antwi.solomon0807@gmail.com
Languages
- English
- Ewe
- Ga
- Twi
Timeline
Operations Officer
State to State Cargo Company
06.2023 - 12.2023
Customer Service Coordinator
State to State Cargo Company
11.2022 - 06.2023
Logistics Officer
Dropping Mobility Cargo Company
12.2021 - 05.2021
Administrative Assistance
ANSO Smart Technology
05.2021 - 07.2022
National Service Personnel - Telephone Administrator
Seed Production Division (COCOBOD)
11.2020 - 08.2021
Secretary Assistant
Intern at Cocoa Health and Extension Division (COCOBOD)
06.2018 - 09.2018
Bachelor of Arts in Public Relations -
GHANA INSTITUTE OF JOURNALISM
Diploma in Communication Studies -
GHANA INSTITUTE OF JOURNALISM
Digital Training Program Certificate -
AKPASA MEDIA NETWORK
WASSCE -
KETA SENIOR HIGH SCHOOL
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