Hi, I’m
Isaac Kwasi Ayamigah
Accra
Summary
Proven team collaborator and problem-solver, I excelled at Universal Motors Limited by streamlining inventory management and enhancing customer satisfaction. Leveraging organization skills and customer service acumen, I contributed to achieving team goals and maintaining high efficiency in both store and warehouse settings. My approach significantly improved operational workflows and customer service experiences.
Overview
17
years of professional experience
Work History
Universal Motors Limited
Store Associate
02.2008 - Current
Job overview
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Maintained tidy and organized store to comply with cleanliness standards.
- Answered questions about store policies and addressed customer concerns.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Participated in training sessions to stay updated on product information and company policies.
- Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
Universal Motors Limited
Warehouse Worker
02.2008 - Current
Job overview
- Assisted in receiving, stocking and distribution of merchandise.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Helped train new employees in safe practices and warehouse procedures.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Streamlined inventory management, updating records to reflect real-time stock levels.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.
- Bolstered security measures, monitoring surveillance equipment and conducting routine checks to prevent theft.
- Streamlined receiving process to minimize idle time, carefully inspecting and sorting incoming shipments.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Education
Donbosco Technical Institute Tema Ghana
Certificate Of Technical Studies from Forklift Operations
11.2023
Accra Technical Universal Accra -Ghana
High School Diploma
04-2019
Royal Technical College Accra Ghana
Diploma,Nvti Grade 1&2 from Automobile Engineering
11.2000
Skills
- Customer service
- Organization
- Problem-solving acumen
- Team collaboration
- Time management mastery
- Patience and empathy demonstration
- Computer literacy fundamentals
- Stock replenishment efficiency
- Inventory management proficiency
- Effective communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
Languages
English
Upper intermediate (B2)
Timeline
Store Associate
Universal Motors Limited
02.2008 - Current
Warehouse Worker
Universal Motors Limited
02.2008 - Current
Donbosco Technical Institute
Certificate Of Technical Studies from Forklift Operations
Accra Technical Universal
High School Diploma
Royal Technical College
Diploma,Nvti Grade 1&2 from Automobile Engineering
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