Isaac Boabeng Donkor
Accra
Summary
Dedicated chartered banking professional with a BSc. in Banking and Finance and
four(4) years of experience in the banking industry. Possesses a strong understanding
of financial principles and regulations. Seeking to leverage expertise in finance,
analysis, and customer service to transition into a new role where I can apply my skills and drive for success.
Overview
9
9
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Teller
CalBank PLC
Tarkwa
2022.04 - Current
- Handling client's deposits, withdrawals, and remittances efficiently and accurately
- Driving sales by promoting bank products and services to customers
- Managing the branch storeroom and maintaining inventory
- Assist in business development and ensure compliance with banking regulations
Administrative Assistant
King’s Rentals Services
Accra
2020.10 - 2022.03
• Provided administrative support, including managing emails, phone calls, and
appointments.
• Handled the company's social media accounts and engaged with clients.
• Assisted customers with inquiries, resolved issues, and ensured customer
satisfaction.
National Service Person
CalBank PLC
Accra
2018.09 - 2019.11
- Managed the branch storeroom, maintaining inventory and ensuring proper organization.
- Assisted in opening new client accounts and recorded deposits.
Provided excellent customer service and addressed customer queries.
- Brought in Ghs120,000+ in deposits over the service period
Intern
Pentecost Mutual Support Soociety
Asamankese
2017.06 - 2017.08
- Accepted deposits, drove sales, and processed credit transactions.
- Assisted with administrative tasks and supported the organization's operations.
- General duties assigned by superiors
Education
MBA - Accounting And Finance
University of Professional Studies, Accra
Accra, Ghana 2025.09 - 2026.02
Professional Banking Certification - Banking And Finance
Chartered Institute of Banker’s
2021.10 - 2024.12
Bachelor of Science - Banking And Finance
University of Professional Studies, Accra
Accra 2014.09 - 2018.08
Tema Secondary School
Tema, GhanaSkills
- Excellent Communication skills and attention to detail
- Strong Computer skills
- Analytical mindset
- Compliance and Audit
- Banking Operations and compliance
- Sales and Marketing
- Customer Relationship skills
Certification
- Professional Certificate in Banking (CIB, Ghana)
- ATM Operations Certificate (CalBank, 2023)
- Money Laundering, Customer Due Diligence, and Identification of Suspicious Activities Certificate (CalBank, 2022)
Affiliations
- Member of the Chartered Institute of Bankers, Ghana (CIB)
- Volunteer at The Heart to Heart Foundation
Hobbies
- Sports
- Reading
References
References available upon request.
Timeline
MBA - Accounting And Finance
University of Professional Studies, Accra
2025.09 - 2026.02
Teller
CalBank PLC
2022.04 - Current
Professional Banking Certification - Banking And Finance
Chartered Institute of Banker’s
2021.10 - 2024.12
Administrative Assistant
King’s Rentals Services
2020.10 - 2022.03
National Service Person
CalBank PLC
2018.09 - 2019.11
Intern
Pentecost Mutual Support Soociety
2017.06 - 2017.08
Bachelor of Science - Banking And Finance
University of Professional Studies, Accra
2014.09 - 2018.08
Tema Secondary School