Isaac Agyapong Boateng
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Professional administrative specialist with comprehensive background in delivering efficient office support and customer service. Known for reliability and ability to adapt to changing needs, ensuring smooth office operations. Possesses strong organizational skills and collaborative mindset that fosters positive team environment.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Real Hospitality
08.2023 - Current
- Assisted in managing daily operations to ensure smooth hotel function.
- Coordinated staff schedules and training programs to optimize team performance.
- Monitored guest feedback and implemented service improvements for enhanced satisfaction.
- Developed standard operating procedures to streamline operational efficiency.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Streamlined payroll processing, ensuring timely and accurate employee compensation.
- Calculated deductions and processed payroll for employees.
Receptionist
Real Hospitality
09.2018 - 07.2023
- Greeted visitors and managed front desk operations to ensure welcoming environment.
- Handled multi-line phone system, directing calls efficiently to appropriate personnel.
- Scheduled appointments and coordinated meeting rooms for staff and clients.
- Maintained accurate records of guest interactions and inquiries using property management software.
- Assisted with administrative tasks, contributing to smooth daily office operations.
- Provided information on hotel services, enhancing guest experience and satisfaction levels.
- Trained new reception staff on standard operating procedures and customer service protocols.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved guest complaints effectively, enhancing overall satisfaction ratings significantly.
- Maintained accurate records of guest interactions using property management software.
Education
Course Certificate - Mastering Customer Service: Call Control
Udemy
05-2025
Senior High School Certificate (WASSCE) - General Arts
Ada Senior High Technical School
05-2017
Junior High Certificate (B.E.C.E) -
Ada Presby Junior High School
06-2013
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
Timeline
Assistant Manager
Real Hospitality
08.2023 - Current
Receptionist
Real Hospitality
09.2018 - 07.2023
Course Certificate - Mastering Customer Service: Call Control
Udemy
Senior High School Certificate (WASSCE) - General Arts
Ada Senior High Technical School
Junior High Certificate (B.E.C.E) -
Ada Presby Junior High School