ISAAC ZUTA TEYE
COMMUNICATION & PUBLIC RELATIONS OFFICER
Accra
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
EVENT MANAGER
SILVER STAR TOWER
09.2019 - Current
- Coordinating the day-to-day activities of the Run Ghana Event House (an in-house event office jointly formulated through a partnership with Global Media Alliance and The Kalmoni Business Group),
- Managing correspondence, .
- Writing reports and taking minutes
- Basic accounting and account reconciliation.
- PR and press attendees, booking press appointments, setting meetings, designing artworks, media monitoring, and supervising event volunteers, among other assigned tasked in an ongoing process.
- Managed administrative logistics of event planning, event booking, and event promotions.
- Fulfilled contractual obligations for rehearsal and day-of-event coordination.
- Oversaw the preparation and management of event budgets to deliver at or below projected costs.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Searched and negotiated suitable venues per setup requirements and budget constraints.
- Maintained and built comprehensive database of industry contacts, vendors and venues.
- Coordinated with sales and marketing teams to publicize and promote events.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Created detailed timelines and budgets for events to meet all deadlines.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
CUSTOMER SERVICE REPRESENTATIVE
BITSIKA: BLOCK AFRANEW
02.2020 - 01.2024
- I was part of the customer service management team and was positioned to resolve any client-service dispute.
- Processed over 50 customer tickets per session (day).
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- This ranged from resolving transaction challenges since this is a Fin-Tech Company
- This involved using industry-centered platforms to track transactions of varying scope in order to facilitate a smooth user experience.
CORRSPONDENCE AND TASK EXECUTION FACILITATOR
GHANA BOOK PUBLISHERS ASSOCIATION
07.2017 - 08.2018
- Correspondence: manning the call center, placing and receiving calls to and from clients, service activation through public campaigning, acting as a seminar support or aid, activities facilitation, and writing reports from the various seminars I coordinated.
- Planned and facilitated workshops in accordance with project timelines, employing varied methods to maximize attendance.
- Executed various on-ground activations at identified hotspots to increase attendance and event participation.
- Manned sales post to engage with late registrations so as to cater for all customers.
CONTENT MANAGER & INTERIM PR OFFICER
THE LIDDELL FASHION TREND
12.2016 - 02.2018
- Developed and managed a content calendar to meet deadlines and engagement goals.
- Handled the company's social media platforms.
- Managed the company's website by updating content on the non-static page (backend).
- Created content for the website.
- Maintained a content marketing calendar to schedule creation and delivery deadlines.
- Updated content on the social media pages, replying to messages from all the social media handles in a timely and responsive manner.
- Collaborated with designers and developers to deliver on-brand content in alignment with brand vision.
- Utilized analytics and site metrics to determine areas for improvement.
- Conducted research and collaborated with subject-matter experts to develop accurate content.
FIELD RESEARCH EXECUTIVE
INSTITUTIONAL RESEARCH GHANA LTD.
06.2014 - 12.2016
- Research conduction, data entry and analysis using the IBM SPSS to draw inferences and make informed deductions from results for the firm's clientele.
- Implemented company policies, technical procedures, and standards for preserving the integrity and security of data, reports, and access.
FIELD WORKER
MILANI PINEAPLE PROCESSING LTD.
01.2013 - 09.2014
- Sprayed fertilizer or pesticide solutions to control insects, fungus and weed growth.
- Used machetes and pruning shears to trim tops and limb tips from trees to control growth, increase limb health and improve overall shape.
- Harvested ready pineapples and packed for transfer to decontamination site for export
Education
Certificate Program - Development Communication
Virginia-Tech University (USA)
Virginia (United States Of America) 05.2001 -
Master of Arts - Development Communication
University Of Media Arts & Communication (UniMAC)
Accra, Ghana 05.2001 -
Bachelor of Arts - Communication Studies (Public Relations Option)
GHANA INSTITUTE OF JOURNALISM
Accra, Ghana 05.2014 - 05.2018
WASSCE - General Arts
GHANATA SEN. HIGH SCH.
Dodowa, Eastern Region - Ghana 08.2007 - 06.2011
Skills
Microsoft Office Suite proficientGreat communication SkillsAttention to detailGraphics proficient - PhotoshopDriven and dedicatedCustomer Oriented
Complaint Resolution
Social Media Management
Event Sales
Vendor and Contract Negotiations
Meeting Facilitation
Business Development
Business Administration
Community Outreach
Client meetings
Events logistics management
Websites
Roles And Recognition
- PROTOCOL PREFECT: BISHOP MCCALLA PREPARATORY SCHOOL, KASOA 2006-2007
- GROUNDS PREFECT: GHANATA SENIOR HIGH SCHOOL, DODOWA 2009-20011
- EXTERNAL AFFAIRS REPRESENTATIVE: GHANA INSTITUTE OF JOURNALISM, 2014-2018
- ELECTORAL COMMISSION REPRESENTATIVE: GHANA INSTITUTE OF JOURNALISM, 2016-2018
Activities
- Researching
- Reading
- Swimming
References
- MR. CHRISTOPHER NKULENU, SENIOR ACCOUNTANT, SILVER STAR TOWER, +233 20 208 8477
- BENJAMIN COFFIE, TEAM LEADER & CLIENT SUCCESS MANAGER, BITSIKA, +233 50 855 5625
Affiliations
Affiliate Member, Institute of Public Relations - Ghana
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Timeline
CUSTOMER SERVICE REPRESENTATIVE
BITSIKA: BLOCK AFRANEW
02.2020 - 01.2024
EVENT MANAGER
SILVER STAR TOWER
09.2019 - Current
CORRSPONDENCE AND TASK EXECUTION FACILITATOR
GHANA BOOK PUBLISHERS ASSOCIATION
07.2017 - 08.2018
CONTENT MANAGER & INTERIM PR OFFICER
THE LIDDELL FASHION TREND
12.2016 - 02.2018
FIELD RESEARCH EXECUTIVE
INSTITUTIONAL RESEARCH GHANA LTD.
06.2014 - 12.2016
Bachelor of Arts - Communication Studies (Public Relations Option)
GHANA INSTITUTE OF JOURNALISM
05.2014 - 05.2018
FIELD WORKER
MILANI PINEAPLE PROCESSING LTD.
01.2013 - 09.2014
WASSCE - General Arts
GHANATA SEN. HIGH SCH.
08.2007 - 06.2011
Certificate Program - Development Communication
Virginia-Tech University (USA)
05.2001 -
Master of Arts - Development Communication
University Of Media Arts & Communication (UniMAC)
05.2001 -