Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
References
Timeline
Generic

Isaac Yirenkyi Ayesu

Accra

Summary

Innovative and relationship-oriented, dedicated to creating strategic business opportunities by providing exceptional service tailored to each client's unique needs. I have a deep understanding of risk management and am a respected professional in the field. The goal is to exceed expectations and foster long-term partnerships that drive success.

Overview

10
10
years of professional experience

Work History

Relationship Manager, Commercial Banking Department (Head Office)

OmniBsic Bank
05.2024 - Current
  • To acquire, manage and sustain a portfolio of clients, and develop long term relationships, founded on efficient and reliable delivery of services and support for their businesses
  • To achieve a growing and quality loan and deposit portfolios and income-generating transactions from those portfolios
  • Assist Team Head in the implementation of the strategy for allocated sector
  • Develop and nurture strategic relationships with the Clients to ensure that the strategy and business objectives of the Clients and the Bank are achieved
  • Assist in ensuring that the portfolio's contribution to the Bank's profitability meets and exceeds set targets
  • Ensure customers file are up-to-date with all relevant information
  • Provide sales and advisory services to both new and prospective clients on the right product selection and mixes to meet their peculiar needs
  • Manage (from initiation to repayment of credit facility and deposit mobilization) all assigned portfolios
  • Gather relevant client information for conducting good credit analysis, and prepare good proposals for decision making
  • Average time for credit origination should not exceed 3 working days
  • Undertake visits to customers' business premises, make regular telephone calls and generally maintain regular contacts with all customers in assigned portfolio.

Relationship Manager, Commercial Banking (Ring Road Central Branch)

FBNBank Ghana Limited
12.2016 - 05.2024
  • Built and maintained relationships with new and existing clients while providing a high level of expertise.
  • Achieved goals for the sale of bank products and services and exceeded performance metrics for customer service.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
  • Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
  • Investigate, interpret and analyse credit reports
  • Develop list of key information necessary to support the loan approval process
  • Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
  • Developed and managed relationships with vendors to establish cost-effective products and services.
  • Built and maintained relationships with new and existing clients while providing a high level of expertise.
  • Prepare detailed loan presentations (loan write-ups) for the approval process
  • Assist in the monitoring loans through timely collection of financial information.

Bancassurance Direct Sales Officer (Unibank Ghana Limited Division)

Starlife Assurance Company Limited
11.2015 - 12.2016
  • Identifying and capturing new business opportunities
  • Customer account opening update
  • Do one-on-one presentations to Unibank existing and prospective clients
  • Do one-on-one presentation to Unibank staff on all Bancassurance products
  • Constantly follow-up sales activities and generate leads
  • Handle client's complaints and objections and follow through to ensure that they are resolved promptly
  • Assist claimants in making their claims with all relevant documents.

Customer Service Office (National Service)

Starlife Assurance Company Limited
11.2014 - 10.2015


  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Improved customer retention rates through personalized follow-up communication and focused problem-solving efforts.
  • Managed high call volume with a professional demeanor, ensuring timely resolution of inquiries.
  • Supported sales team efforts by consistently meeting or exceeding cross-selling targets within the office setting.
  • Increased sales revenue by identifying upselling opportunities and promoting additional products or services to customers.
  • Provided support during peak periods, effectively managing multiple tasks while maintaining accuracy and attention to detail.
  • Receive premiums and make daily bank deposits
  • Prepare weekly reports and monthly summaries on all premiums received

Education

MBA - Generic MBA

Accra Business School
Spintex, Ghana
01.2025

Bachelor of Science - Psychology

UNIVERSITY OF CAPE COAST
Cape Coast, Ghana
05.2014

West Africa Senior Certificate Examination (Business) - Business Studies

WEST AFRICA SENIOR SECONDARY SCHOOL
Accra, Ghana
01.2008

Skills

  • Excellent Communication
  • Customer Relationship Management
  • Relationship building and management
  • Client Relationships
  • Analytical skills
  • Microsoft office suite
  • Finacle
  • Lifemaster
  • Globus

Personal Information

  • Title: Desire to work in Financial, Development, Project and social-based areas with an innovative and productive team.
  • Date of Birth: 03/01/1989

Hobbies and Interests

Networking, volunteering, the economy, and related topics

References

Available upon request.

Timeline

Relationship Manager, Commercial Banking Department (Head Office)

OmniBsic Bank
05.2024 - Current

Relationship Manager, Commercial Banking (Ring Road Central Branch)

FBNBank Ghana Limited
12.2016 - 05.2024

Bancassurance Direct Sales Officer (Unibank Ghana Limited Division)

Starlife Assurance Company Limited
11.2015 - 12.2016

Customer Service Office (National Service)

Starlife Assurance Company Limited
11.2014 - 10.2015

MBA - Generic MBA

Accra Business School

Bachelor of Science - Psychology

UNIVERSITY OF CAPE COAST

West Africa Senior Certificate Examination (Business) - Business Studies

WEST AFRICA SENIOR SECONDARY SCHOOL

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Isaac Yirenkyi Ayesu