Isaac Thompson
Hôtelier
Accra,Accra
Summary
Accomplished restaurant management professional with extensive experience in head waiter roles. Proven track record of delivering exceptional customer service and committed to exceeding guest expectations through personalized hospitality with deep knowledge in food & drink menu creation. Eager to contribute my skills and experience to a dynamic restaurant environment in England.
Overview
10
10
years of professional experience
1
1
Language
Work History
Assistant Restaurant Manager/Trainer
Rocomama Restaurant
03.2020 - 10.2020
- Conducted comprehensive training for floor staff on service standards and product knowledge
- Managed inventory and stock with meticulous attention to detail
- Delegated tasks effectively ensuring seamless execution of responsibilities
- Prepared and maintained staff duty rosters to optimize operational efficiency.
Head Waiter
Urban Grill Restaurant
01.2015 - 12.2018
- Provided superior table service to guests ensuring a memorable dining experience
- Proficiently handled POS transactions and managed guest payments
- Addressed guest concerns promptly and effectively maintaining high levels of customer satisfaction
- Organized and managed annual staff and management sports events fostering team bonding and well-being.
Room Service Personnel
Alisa Hotels
08.2010 - 08.2014
- Managed front desk operations including guest room service and order processing
- Ensured readiness of service equipment such as trolleys, cutlery, glasses, and trays for optimal guest experience
- Effectively resolved customer issues and complaints maintaining high service standards
- Contributed to organizing annual interdepartmental sports events promoting staff engagement.
Education
Diploma in Hotel and Restaurant Management -
School of Hotel, Restaurant and Tourism Management
Trade Fair, AccraManagement Training -
SPUR Hospitality Group
Johannesburg, South Africa03.2020
Bachelor of Business Administration (Management) -
Zenith University
Accra, Ghana12.2016
Skills
- Proven ability to deliver exceptional customer service and ensure guest satisfaction
- Strong knowledge of food and beverage operations, including POS systems and order processing
- Excellent communication and interpersonal skills, adept at handling diverse customer needs
- Detail-oriented with the ability to work efficiently in a fast-paced environment
Websites
Languages
English
Personal Information
Nationality: Ghanaian
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkImportant To Me
Career advancementWork-life balancePersonal development programsTeam Building / Company RetreatsInterests
Sports and food
Timeline
Assistant Restaurant Manager/Trainer
Rocomama Restaurant
03.2020 - 10.2020
Head Waiter
Urban Grill Restaurant
01.2015 - 12.2018
Room Service Personnel
Alisa Hotels
08.2010 - 08.2014
Diploma in Hotel and Restaurant Management -
School of Hotel, Restaurant and Tourism Management
Management Training -
SPUR Hospitality Group
Bachelor of Business Administration (Management) -
Zenith University
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