ISAAC OWUSU
Accra
Summary
Self-motivated computer science specialist who possesses excellent communication skills combined with the ability to relate well with people at all levels. Experienced in database management and analytics, software and systems design, server management, Oracle Cloud computing, and general IT support. Strong background in project management and customer relations, and a solution-oriented individual.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT OFFICER
CAPS CONSULTING
10.2023 - Current
- Managing and monitoring all installed systems and infrastructure.
- Assist stakeholders in operating the Voucher Management System.
- Data cleaning and visualization for reporting.
- Training of stakeholders on the Voucher Management System.
FINANCIAL DATA CAPTURER / MI ANALYST
ABSA BANK
12.2022 - 09.2023
- Data cleaning and analytics
- Run daily DMR.
- Debits and credits of customer accounts.
- Scrutinize entries for capturing.
SYSTEMS ENGINEER
DATACEUM LABS
10.2021 - 01.2023
- Configuring and managing all installed systems and infrastructure.
- Installing, configuring, testing, and maintaining operating systems, application software, and system management tools.
- Ensuring the highest levels of systems and infrastructure availability.
- Improve the stability and security of the company cloud networks.
WEBSITE MANAGER
DOGON DIGITAL
01.2022 - 12.2022
- Website development and management
- Server Management
NSP IT SUPPORT OFFICER
UNIVERSITY OF GHANA CITY CAMPUS ICT
09.2020 - 08.2021
- Troubleshoot hardware and software issues and resolve server and network problems.
- Active directory management, Email account creation, and password reset.
- Monitor and maintain computer systems
DEVELOPER INTERN
AXXEND COPORATION
05.2019 - 07.2019
- Cooperate with designers to create clean interfaces.
- Worked with senior developers to manage large, complex projects for corporate clients.
- Complete detailed programming tasks for frontend public and internal websites.
- Carry out quality assurance tests to discover errors and optimize usability.
TUTOR - INTERN
NOBLINE TECHNOLOGIES
05.2019 - 07.2019
- Assist senior tutors in web design class.
- Teaching.
Education
Bachelor of Science - Computer Science
Kwame Nkrumah University of Science and Technology
08.2020
WASSCE - General Science
Kumasi High School
06.2016
Skills
- Technical support services
- Database administration
- Analytical data insights
- MySQL, Python
- Business intelligence software
- Agile management
- System administration
- Website development
- Web development technologies
- Microsoft 365 and Active Directory expertise
- Oracle Cloud expertise
- CRM and ticketing expertise
Accomplishments
- Spearheaded a stakeholder training initiative that increased Voucher Management System adoption.
- Automated data cleaning workflows, reducing reporting turnaround time.
- Developed interactive dashboards that improved decision-making for program managers.
- Designed a monitoring system that proactively identified and resolved 85% of system issues before escalation.
- Identified and corrected data inconsistencies that saved the bank from potential errors.
- Created a data validation tool that improved the accuracy of financial entries by 30%.
- Revamped company website, increasing traffic by three times.
- Migrated server infrastructure to a more secure and scalable environment with zero downtime.
- Integrated SEO best practices, boosting search engine rankings.
- Resolved over 500 technical support tickets with a 98% satisfaction rating.
- Reduced system downtime by implementing proactive maintenance schedules.
- Trained staff on cybersecurity hygiene, reducing phishing incidents by 80%.
- Contributed to frontend development of a client portal that supported over 10,000 users.
- Identified and fixed UI bugs that improved user experience and reduced support queries.
- Assisted in curriculum development for web design classes, improving student engagement.
- Mentored 5 students, some of whom went on to pursue careers in tech.
Certification
- Certified Oracle Data Platform Associate, Certified Oracle Cloud Infrastructure Foundation Associate, Certified Oracle Autonomous Database Professional, Certified Oracle Cloud Infrastructure AI Foundation Associate.
- Technical IT Support fundamentals, Introduction to web development (Coursera)
- Diploma in Python (Alison)
- Data Analysis with Excel, Power BI Masterclass (Udemy)
Language
English and Twi
Community Service & Volunteer Work
CHIF- GHANA, VOLUNTEER TEACHER, 2018-05, 2019-07, Research Work, Teaching
Competence
- Analytical skills
- Tolerance of change and uncertainty.
- Innovative.
Personal Information
www.linkedin.com/in/owusuisaac
References
Available upon request
Reading, Programming
Reading
Programming
Timeline
IT OFFICER
CAPS CONSULTING
10.2023 - Current
FINANCIAL DATA CAPTURER / MI ANALYST
ABSA BANK
12.2022 - 09.2023
WEBSITE MANAGER
DOGON DIGITAL
01.2022 - 12.2022
SYSTEMS ENGINEER
DATACEUM LABS
10.2021 - 01.2023
NSP IT SUPPORT OFFICER
UNIVERSITY OF GHANA CITY CAMPUS ICT
09.2020 - 08.2021
DEVELOPER INTERN
AXXEND COPORATION
05.2019 - 07.2019
TUTOR - INTERN
NOBLINE TECHNOLOGIES
05.2019 - 07.2019
WASSCE - General Science
Kumasi High School
Bachelor of Science - Computer Science
Kwame Nkrumah University of Science and Technology