Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Language
Community Service & Volunteer Work
Competence
Personal Information
References
Reading, Programming
Timeline
Generic

ISAAC OWUSU

Accra

Summary

Self-motivated computer science specialist who possesses excellent communication skills combined with the ability to relate well with people at all levels. Experienced in database management and analytics, software and systems design, server management, Oracle Cloud computing, and general IT support. Strong background in project management and customer relations, and a solution-oriented individual.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT OFFICER

CAPS CONSULTING
10.2023 - Current
  • Managing and monitoring all installed systems and infrastructure.
  • Assist stakeholders in operating the Voucher Management System.
  • Data cleaning and visualization for reporting.
  • Training of stakeholders on the Voucher Management System.

FINANCIAL DATA CAPTURER / MI ANALYST

ABSA BANK
12.2022 - 09.2023
  • Data cleaning and analytics
  • Run daily DMR.
  • Debits and credits of customer accounts.
  • Scrutinize entries for capturing.

SYSTEMS ENGINEER

DATACEUM LABS
10.2021 - 01.2023
  • Configuring and managing all installed systems and infrastructure.
  • Installing, configuring, testing, and maintaining operating systems, application software, and system management tools.
  • Ensuring the highest levels of systems and infrastructure availability.
  • Improve the stability and security of the company cloud networks.

WEBSITE MANAGER

DOGON DIGITAL
01.2022 - 12.2022
  • Website development and management
  • Server Management

NSP IT SUPPORT OFFICER

UNIVERSITY OF GHANA CITY CAMPUS ICT
09.2020 - 08.2021
  • Troubleshoot hardware and software issues and resolve server and network problems.
  • Active directory management, Email account creation, and password reset.
  • Monitor and maintain computer systems

DEVELOPER INTERN

AXXEND COPORATION
05.2019 - 07.2019
  • Cooperate with designers to create clean interfaces.
  • Worked with senior developers to manage large, complex projects for corporate clients.
  • Complete detailed programming tasks for frontend public and internal websites.
  • Carry out quality assurance tests to discover errors and optimize usability.

TUTOR - INTERN

NOBLINE TECHNOLOGIES
05.2019 - 07.2019
  • Assist senior tutors in web design class.
  • Teaching.

Education

Bachelor of Science - Computer Science

Kwame Nkrumah University of Science and Technology
08.2020

WASSCE - General Science

Kumasi High School
06.2016

Skills

  • Technical support services
  • Database administration
  • Analytical data insights
  • MySQL, Python
  • Business intelligence software
  • Agile management
  • System administration
  • Website development
  • Web development technologies
  • Microsoft 365 and Active Directory expertise
  • Oracle Cloud expertise
  • CRM and ticketing expertise

Accomplishments

  • Spearheaded a stakeholder training initiative that increased Voucher Management System adoption.
  • Automated data cleaning workflows, reducing reporting turnaround time.
  • Developed interactive dashboards that improved decision-making for program managers.
  • Designed a monitoring system that proactively identified and resolved 85% of system issues before escalation.
  • Identified and corrected data inconsistencies that saved the bank from potential errors.
  • Created a data validation tool that improved the accuracy of financial entries by 30%.
  • Revamped company website, increasing traffic by three times.
  • Migrated server infrastructure to a more secure and scalable environment with zero downtime.
  • Integrated SEO best practices, boosting search engine rankings.
  • Resolved over 500 technical support tickets with a 98% satisfaction rating.
  • Reduced system downtime by implementing proactive maintenance schedules.
  • Trained staff on cybersecurity hygiene, reducing phishing incidents by 80%.
  • Contributed to frontend development of a client portal that supported over 10,000 users.
  • Identified and fixed UI bugs that improved user experience and reduced support queries.
  • Assisted in curriculum development for web design classes, improving student engagement.
  • Mentored 5 students, some of whom went on to pursue careers in tech.

Certification

  • Certified Oracle Data Platform Associate, Certified Oracle Cloud Infrastructure Foundation Associate, Certified Oracle Autonomous Database Professional, Certified Oracle Cloud Infrastructure AI Foundation Associate.
  • Technical IT Support fundamentals, Introduction to web development (Coursera)
  • Diploma in Python (Alison)
  • Data Analysis with Excel, Power BI Masterclass (Udemy)

Language

English and Twi

Community Service & Volunteer Work

CHIF- GHANA, VOLUNTEER TEACHER, 2018-05, 2019-07, Research Work, Teaching

Competence

  • Analytical skills
  • Tolerance of change and uncertainty.
  • Innovative.

Personal Information

www.linkedin.com/in/owusuisaac

References

Available upon request

Reading, Programming

Reading

Programming

Timeline

IT OFFICER

CAPS CONSULTING
10.2023 - Current

FINANCIAL DATA CAPTURER / MI ANALYST

ABSA BANK
12.2022 - 09.2023

WEBSITE MANAGER

DOGON DIGITAL
01.2022 - 12.2022

SYSTEMS ENGINEER

DATACEUM LABS
10.2021 - 01.2023

NSP IT SUPPORT OFFICER

UNIVERSITY OF GHANA CITY CAMPUS ICT
09.2020 - 08.2021

DEVELOPER INTERN

AXXEND COPORATION
05.2019 - 07.2019

TUTOR - INTERN

NOBLINE TECHNOLOGIES
05.2019 - 07.2019

WASSCE - General Science

Kumasi High School

Bachelor of Science - Computer Science

Kwame Nkrumah University of Science and Technology
ISAAC OWUSU