To work as a field service engineer with an electrical equipment manufacturing company and exceed set performance standards for quality, production, and technological excellence.
Hi, I’m
Isaac Osei Bonsu
Technical Engineer
Accra
Judge a man by his questions rather than his answers.
Voltaire
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level for Technical Support Engineer-2024 Trainee Program position. With Excellent skills in servicing Banking, Cash processing and access control systems, making repairs and conducting warranty work. Highly capable at examining, identifying, and fixing failed components in machines. Having the ability to listen to the needs, questions, concerns, support and also to inspire others. Able to work individually with minimum or no supervision and also with the ability to respond to different types of characters, Am ready to help the hardworking team achieve company goals. Forward-thinking professional offering more than 10 years of experience working in demanding, deadline-driven environments.
Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.
Also, am a Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. The program will help to achieve a long-term goals by providing the necessary knowledge and skills to excel in the field of IT. Upon completion of the program, I've planned to apply this new skills and qualifications in the field of cash processing systems, specifically in the area of international business. Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.
Overview
15
years of professional experience
1
year of post-secondary education
1
Language
Work History
ALSALE SERVICES LIMITEDAccra
Field Service Technician
01.2022 - Current
Job overview
- Supervising all technicians in Ghana and West Africa.
- To receive after-sales service calls from customers and offer solutions.
- To provide instant online solutions to customer's problem if necessary.
- Assist technicians to resolve issues on field
- Assign technician to resolve issue beyond their control on field.
- To communicate to customer, to make sure are okay with services provided and report quickly to Managing Director.
- Discussed and recommended service options with customers and explained costs involved.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Developed and implemented customized service plans to meet customer needs.
- Demonstrated and offer trainings to customers proper methods for operating equipment after it had been installed.
- Researched and implemented new technologies and equipment.
- Managed over 10 customer's calls per day
ALSALE SERVICES LIMITEDNorthern Sector
Business Development Manager
08.2022 - Current
Job overview
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Sell money counting machines and other company products.
- Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Built relationships with customers to encourage repeat business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Monitored customers for signs of security concerns and escalated issues to management.
- Increased sales by 10%
EASY COUNT TECHNOLOGY LIMITEDAccra
Technical Head
02.2009 - 12.2012
Job overview
- Delivered services to customer locations within specific timeframes.
- Skilled at working independently and collaboratively in team environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with strong sense of personal responsibility.
- Increased sales by 5% building product confidence to customer's
Education
UNIVERSITY OF EDUCATION, WINNEBA.GHANA
Bachelor of Science from Information Technology
08.2013 - 2017.07
GRG BANKING EQUIPMENT (HK) Co., Ltd.Guangzhou, CHINA.
No Degree from HARDWARE SERVICE ENGINEER FOR CM400, CM800
01.2022 - 02.2022
HYUNDAI MIB INTERNATIONALSouth Korea
No Degree from Technical Training On SB-9, SB-3000 And SB-5000
06.2017 - 07.2017
USONET ONLINEGHANA
No Degree from Information Security Management System,ISO/IEC2700
01.2016 - 07.2016
Skills
Networking strength
Interests
HOBBIES:
Soccer, dancing, and reading
Additional Information
- Mr. Ahmad Adade Boakye
(Managing Director/C.E.O)
ALSALE SERVICES LTD.
Website: www.alsaleservices.com
E-mail: sales@alsaleservices.com
Mobile No: (+233)-244-617-170.
- Pastor Samuel Nii Engmann
The Church Of Pentecost.
E-mail: bface2k2@gmail.com
Mobile No: (+233)- 244-472-198/ 246-906-886
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Business Development Manager
ALSALE SERVICES LIMITED
08.2022 - Current
Field Service Technician
ALSALE SERVICES LIMITED
01.2022 - Current
GRG BANKING EQUIPMENT (HK) Co., Ltd.
No Degree from HARDWARE SERVICE ENGINEER FOR CM400, CM800
01.2022 - 02.2022
HYUNDAI MIB INTERNATIONAL
No Degree from Technical Training On SB-9, SB-3000 And SB-5000
06.2017 - 07.2017
USONET ONLINE
No Degree from Information Security Management System,ISO/IEC2700
01.2016 - 07.2016
UNIVERSITY OF EDUCATION, WINNEBA.
Bachelor of Science from Information Technology
08.2013 - 2017.07
Technical Head
EASY COUNT TECHNOLOGY LIMITED
02.2009 - 12.2012
Similar Profiles
KOJO HASTINGSKOJO HASTINGS
CEO at Genelec Capital Limited, Genelec Support Services Limited•Genelec Infrastructure Development Services Limited•Zenith Hygiene Systems Ghana LimitedCEO at Genelec Capital Limited, Genelec Support Services Limited•Genelec Infrastructure Development Services Limited•Zenith Hygiene Systems Ghana Limited
Saurabh Kumar SinghSaurabh Kumar Singh
Sr. Solution Specialist at Noventiq Services India Private Limited(Former Softline Services India Private Limited)Sr. Solution Specialist at Noventiq Services India Private Limited(Former Softline Services India Private Limited)
Paul ChiwilaPaul Chiwila
Mechanical Fitter at Lusanga Technical Services Limited,dth Zambia Limited & African Mechanical Superlift Limited UMechanical Fitter at Lusanga Technical Services Limited,dth Zambia Limited & African Mechanical Superlift Limited U
AHLAM JAMAL DINAHLAM JAMAL DIN
Sales Girl at Sahara Jewelry StoreSales Girl at Sahara Jewelry Store
Zan-nairah Napaga TahiruZan-nairah Napaga Tahiru
Senior Specialist Anaesthesiologist at Korle Bu Teaching HospitalSenior Specialist Anaesthesiologist at Korle Bu Teaching Hospital