Isaac Mensah
Accra
Summary
Accomplished System Administrator with a proven track record at Giga Solutions, enhancing system performance and security through meticulous upgrades and monitoring. Excelled in delivering exceptional customer satisfaction and streamlining troubleshooting processes. Skilled in Windows administration and effective communication, ensuring optimal system functionality and user support.
Overview
14
14
years of professional experience
Work History
System Administrator
Giga Solutions
07.2010 - Current
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
Education
Certificate - Cisco Certified Network Associate
Cisco Career Certifications And Training
U.S.A08-2011
Diploma - Network Engineering- Microsoft Technologies
National Institute of Information Technology
Accra,Ghana11-2009
Certificate of Technical Studies - Electrical Engineering Technicians Part II
Emit Electronic Institute
Accra,Ghana07-2004
Certificate of Technical Studies - Electronic Technology (N.V.T.I) Grade 1
Emit Electronic Institute
Accra,Ghana04-2021
Certificate of Technical Studies - Electronic Technology (N.V.T.I) Grade 2
Emit Electronic Institute
Accra, Ghana05-2002
Certificate of Technical Studies - Telecommunication Technicians Part 1
Emit Electronic Institute
Accra, Ghana06-2002
Skills
- System upgrades
- System monitoring
- Technical support
- System update
- Windows administration
- Desktop troubleshooting
- Network troubleshootin
- Help desk software
- Cisco router and switch security
- Active directory
- IP addressing and subnetting
- LAN and WAN control
Timeline
System Administrator
Giga Solutions
07.2010 - Current
Certificate - Cisco Certified Network Associate
Cisco Career Certifications And Training
Diploma - Network Engineering- Microsoft Technologies
National Institute of Information Technology
Certificate of Technical Studies - Electrical Engineering Technicians Part II
Emit Electronic Institute
Certificate of Technical Studies - Electronic Technology (N.V.T.I) Grade 1
Emit Electronic Institute
Certificate of Technical Studies - Electronic Technology (N.V.T.I) Grade 2
Emit Electronic Institute
Certificate of Technical Studies - Telecommunication Technicians Part 1
Emit Electronic Institute
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