Isaac Kumatesu Derry
Accra
Overview
5
5
years of professional experience
1
1
Certification
Work History
Emergency Dispatcher
KUO Fire Safety Company
05.2020 - 03.2023
- Improved response times by prioritizing and efficiently managing emergency calls.
- Enhanced dispatcher training programs for more effective communication with first responders.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
- Supported community safety by effectively dispatching fire departments to fire-related emergencies.
- Collaborated closely with law enforcement agencies to ensure timely responses to incidents requiring police intervention.
Driver's Education Instructor
Safe Drive Innovation
08.2018 - 05.2019
- Designed routes and set practice skills to challenge student drivers and build behind-the-wheel confidence.
- Evaluated student performance and documented progress and goals.
- Offered timely commands to assist student driver in steering or braking to avoid accidents.
- Verified proper use of safety restraints by vehicle occupants to comply with State law.
- Reviewed process, requirements and registration information with students to facilitate driver education enrollment.
- Moved vehicle to assigned location and checked and inspected vehicle components to maximize safety.
Education
Certificate - Health And Safety Management
Accra Institute of Technology
Accra, Ghana 03.2017
Skills
- Emergency Procedures
- Quality Assurance
- Logistics
- Telecommunications
- Public Safety
- Risk Mitigation
- Critical Thinking
- Quick Response Time
- Technical Aptitude
Certification
- CTO - Communications Training Officer
Languages
English
Advanced (C1)
Timeline
Emergency Dispatcher
KUO Fire Safety Company
05.2020 - 03.2023
Driver's Education Instructor
Safe Drive Innovation
08.2018 - 05.2019
Certificate - Health And Safety Management
Accra Institute of Technology
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