Isaac Kofi Adjei
Accra,Ghana
Summary
Dynamic professional with a strong foundation in communication skills, people management, and interpersonal relationships. Demonstrates expertise in complaint resolution and customer service excellence, supported by proficiency in Microsoft Office and warehouse management systems. Adept at telephone and front desk reception, with a proven track record of enhancing operational efficiency through motivational leadership and staff supervision. Committed to leveraging these skills to drive organisational success and foster positive client interactions.
Overview
16
16
years of professional experience
11
11
years of post-secondary education
Work history
Warehouse Lead
M-Kopa Ghana
05.2025 - Current
- Directed receipt and scanning of new devices from suppliers into the system.
- Ensured thorough documentation and replacement of all factory defects or faulty devices from suppliers.
- Oversaw daily inventory counts to uphold accuracy.
- Managed a 15-member 'Ready For Sale [RFS]' team to guarantee adequate RFSed devices for timely dispatch to outlets.
- Supervised updates of computers and software for RFSing, confirming that all devices dispatched from the main warehouse featured the latest software.
- Developed and implemented dispatch plans for dealer partners, securing sufficient RFSed device stocks in outlets for customer sales.
- Facilitated training sessions for both new and existing staff members to drive productivity and efficiency improvements.
- Assisted in resolving IMEI mismatches effectively.
- Ensured all production activities concluded and were accurately documented in the system to mitigate discrepancies or audit gaps.
- Trained other team members to pick up other tasks to enhance their skills and also to foster growth and opportunity.
- Implemented safety protocols to maintain a secure working environment.
- Managed inventory levels and ensured accurate stock replenishment processes.
- Collaborated with management to identify areas for process improvement.
- Liaised with suppliers to ensure timely delivery of goods.
- Drafted daily and weekly reports on warehouse activities, aiding managerial decision-making.
- Monitored team performance to maintain high standards of workmanship.
- Maintained clean and organised warehouse environment for efficient workflow.
- Supervised packing and dispatch operations for achieving timely deliveries.
- Maintained high levels of customer satisfaction, collaborating with customer service to assist in resolving customer issues related to the warehouse.
- Worked with supply chain professionals to monitor and replenish inventory levels.
Stock controller
M-Kopa Ghana
04.2022 - 05.2025
- Issuing out stocks to Direct Sales Representatives [DSRs] for sales.
- Managed inventory control processes to ensure optimal stock levels were maintained.
- Coordinated with suppliers to facilitate timely deliveries of stock items.
- Ensuring that high selling DSRs are prioritized to enhance sales and also reduce Aged Stocks.
- Followed up on Aged Stocks to reduce Damages, Lost or Theft and Risk Cost.
- Monitored stock movements and conducted regular audits to ensure accuracy.
- Assisted in creating a sales routing for both performing and non-performing DSRs.
- Assisted DSRs with their Quality Of Sale [QoS] records to enable them receive their bonuses in full.
- Assisted customers and DSRs with payment issues.
- Assisted in mobilizing customer's faulty devices for repairs from the out stations to the Main Warehouse or Repair Centre.
- As a cluster leader, I ensured my team members are achieving their KPIs and all their grievances were heard and worked on, as well as resources needed to succeed were provided.
- Conducted regular stock takes, ensuring accurate inventory at all times.
- Developed a more efficient process for managing returned goods to reduce loss and boost customer satisfaction.
- Assisted in staff training on stock management best practices and safety procedures for handling, storing and organising stock items in the outlets.
- I assisted in investigating missing devices, discrepancies and losses.
- Used barcode scanners to document inventory transactions, maintaining accuracy and efficiency throughout stock room.
- Counted and recorded stock precisely for reliable audits.
Shop Supervisor
CITYDIA SUPERMARKET (ECODI GH)
05.2018 - 05.2019
- Maintained cleanliness of shop environment for customer satisfaction.
- Trained new employees on store policies and customer service best practices.
- Monitored sales performance and provided feedback to improve overall store operations.
- Assisted in scheduling staff shifts to optimise coverage during peak trading hours.
- Managed promotional displays for maximum product visibility and increased sales opportunities.
- Boosted sales performance through effective upselling strategies on shop floor.
- Oversaw security measures to prevent theft or loss of merchandise.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Kept inventories updated to enable timely stock reorder and replenishment.
- Approved customer refunds and exchanges upon close item inspection.
- Supported management in recruitment and staff development processes.
- Built positive supplier relationships for cost-effective stock sourcing.
- Checked accuracy of price labels attached to products.
- Oversaw completion of tasks across various departments on shop floor.
- Assisted in receiving stock from suppliers and warehouse into system (AX).
- Facilitated inventory adjustments in system (AX) for returns to suppliers or warehouse.
- Monitored and removed expired or nearing expiry products from shelves and updated system (AX) to prevent negative inventory.
- Prepared order bulletins for weekly stock supply from warehouse and suppliers.
- Ensured compliance with shop rules and regulations.
- Administered disciplinary actions for staff violations of rules and regulations.
- Managed warehouse operations, including stock control, inventory management, pest control, and general stock counts.
- Supervised daily operations to ensure efficient workflow and high customer satisfaction.
- Managed inventory levels and organised merchandise displays to enhance shopping experience.
Shop Assistant
CITYDIA SUPERMARKET(ECODI GH)
10.2016 - 05.2018
- Assisted customers with queries and transactions to ensure satisfaction.
- Operated cash till efficiently to process payments accurately.
- Received deliveries from warehouse and suppliers to maintain stock levels.
- Introduced new products to customers to enhance shopping experience.
- Monitored expired and near-expiry items in department to ensure product quality.
- Packed purchased goods carefully, preventing potential damage.
- Supported colleagues during peak hours for efficient checkout process.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Updated product labelling and pricing to reflect discounts and offers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Helped customers obtain specialised help for refunds and exchanges.
- Identified discrepancies in stocks through regular inventory management.
Manager
BE-NICE CATERING & FLORAL SERVICES
01.2015 - 02.2016
- Facilitated guest welcome experiences.
- Anticipated and addressed needs for satisfaction.
- Managed client communication regarding available options and choices.
- Resolved complaints effectively.
- Collaborated with senior management to identify opportunities for innovation and growth within the organisation.
- Monitored industry trends and competitor strategies to inform decision-making and enhance market positioning.
- Enforced safety regulations to reduce workplace accidents.
- Maintained inventory control, reduced stock shortages.
- Facilitated staff training, resulting in better customer service.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Represented organisations at seminars, conferences and business events.
- Led cross-functional teams in executing projects that aligned with organisational goals and improved overall performance.
Waiter
GOLDEN TULIP
09.2013 - 10.2014
- Facilitated welcoming of guests.
- Supported provision of excellent hospitality.
- Anticipated and delivered superior service to guests.
- Provided exceptional customer service by attentively engaging with patrons and addressing their needs.
- Delivered food and beverages promptly whilst ensuring presentation met restaurant standards.
- Maintained cleanliness and organisation of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders during peak hours.
- Explained dish components clearly to inform customers' decisions.
- Accommodated special dietary requests, enhancing customer dining experience.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
Factory Hand
GANDOUR COSMETICS (Manet-Spintex)
01.2010 - 04.2010
- Packaged products into designated cartons.
- Applied correct labelling to respective products.
- Sealed products to prevent spillage.
- Operated machinery to support production processes and enhance efficiency.
- Conducted minor repairs on factory equipment to prolong machine lifespan.
Education
Higher National Diploma - Built Environment [Building Technology]
ACCRA TECHNICAL UNIVERSITY
Accra 01.2020 - 11.2023
Certificate of Higher Education - Hospitality [Hotel Management]
SNV(ACCRA-GHANA) HIGH IMPACT TOURISM TRAINING (H.I.T.T)
Accra, Greater Accra Region 09.2013 - 08.2014
WASSCE - BUSINESS
ST. PETERS ANGLICAN SENIOR HIGH SCHOOL
09.2009 - 05.2013
B.E.C.E - Basic Education
ST. PETERS ANGLICAN JUNIOR HIGH SCHOOL
Accra, Greater Accra Region 09.2006 - 06.2009
Skills
- Communication skills
- People management
- Interpersonal relationships
- Complaint resolution
- Customer service excellence
- Telephone and front desk reception
- Microsoft Office proficiency
- Motivational leadership
- Warehouse management system proficiency
- Operational efficiency
- Staff supervision
- General Construction expert
Languages
English
Fluent
Akan
Fluent
Ga
Fluent
Hausa
Fluent
Affiliations
- Music
- Reading
- Arcades
REFERNCE
- Leonie Adomako
Head of Operations [M-kopa Ghana]
0553952953
- Silas Boateng
Senior Procurement Lead [M-kopa Ghana]
0266868319
- Haruna Satanga
Warehouse Manager [M-kopa Ghana]
0244921618
Custom
Isaac is a customer service and hospitality professional who enjoys teamwork ... excels in organizing our busy office.... ensures all of our customers’ needs are taken care of... truly an exceptional employee...
Timeline
Warehouse Lead
M-Kopa Ghana
05.2025 - Current
Stock controller
M-Kopa Ghana
04.2022 - 05.2025
Higher National Diploma - Built Environment [Building Technology]
ACCRA TECHNICAL UNIVERSITY
01.2020 - 11.2023
Shop Supervisor
CITYDIA SUPERMARKET (ECODI GH)
05.2018 - 05.2019
Shop Assistant
CITYDIA SUPERMARKET(ECODI GH)
10.2016 - 05.2018
Manager
BE-NICE CATERING & FLORAL SERVICES
01.2015 - 02.2016
Certificate of Higher Education - Hospitality [Hotel Management]
SNV(ACCRA-GHANA) HIGH IMPACT TOURISM TRAINING (H.I.T.T)
09.2013 - 08.2014
Waiter
GOLDEN TULIP
09.2013 - 10.2014
Factory Hand
GANDOUR COSMETICS (Manet-Spintex)
01.2010 - 04.2010
WASSCE - BUSINESS
ST. PETERS ANGLICAN SENIOR HIGH SCHOOL
09.2009 - 05.2013
B.E.C.E - Basic Education
ST. PETERS ANGLICAN JUNIOR HIGH SCHOOL
09.2006 - 06.2009