Love Cooking
Isaac Essuman
Administrative Assistant
Tema,Tema East
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Talented Secretary with experience managing data and controlling recordkeeping. Expert at optimizing processes to improve data retrieval, enhance storage procedures, reduce physical storage needs and maintain information security. Skilled at researching and resolving discrepancies. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Personable and outgoing Brand Ambassador with over (6) months of experience in marketing and sales settings. Expert at representing products and delivering presentations to small or large groups. Excellent customer service skills and always up for tackling new challenges.
Overview
3
3
years of professional experience
1
1
years of post-secondary education
Work History
Ward Executive Secretary
The Church of Jesus Christ of Latter-Day Saints
Afienya, Ningo Prampram
02.2020 - Current
- Maintain Ward calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
- Directs administrative and secretarial support for Bishop and His Counselors, program directors and volunteers at Afienya Ward of The Church of Jesus Christ of Latter-Day Saints.
- Created and updated membership records, ward documents and basic reports.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with Bishopric, Stake Clerks and Bishopric, recordkeeping and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Administrative Assistant
Alberto Electrical Engineering
Tema, Tema East
12.2019 - Current
- Restock supplies and place purchase orders to maintain adequate stock levels.
- Edit subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
- Create PowerPoint presentations for business development purposes.
- Coach new employees on administrative procedures, company policies and performance standards.
- Support logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Organize weekly staff meetings and logs minutes for corporate records.
- Handle client correspondence and tracked records to foster office efficiency.
- Monitor premises, screen visitors, update logs and issues passes to maintain security.
- Arrange rapid office equipment repair and maintenance with vendors.
- Generate reports and type letters in Word and prepared PowerPoint presentations.
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinate bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
- Execute record filing system to improve document organization and management.
- Schedule office meetings and client appointments for staff teams.
- Process invoices and expenses using QuickBooks to facilitate on-time payment.
- Interact with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Maintain staff directory and company policy handbook for human resources department.
- Create detailed expense reports and requests for capital expenditures.
- Monitor supervisor's work calendar and scheduled appointments, meetings and travel.
- Develop and update spreadsheets and databases to track, analyze and report on performance and sales data.
- Assist with typing, data entry and answering incoming calls as required.
- Adhere to social distancing protocols and wore mask or face shield at all times.
- Maintain energy and enthusiasm in fast-paced environment.
- Monitor all company inventory to ensure stock levels and databases were updated.
- Manage quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Complete all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Receive and processe stock into inventory management system.
- Create reports, correspondence and spreadsheets with Microsoft Office programs.
- Follow up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Follow confidentially regulations to maintain privacy.
- Sort all paperwork and documents alphabetically and according to dates and significance.
- Check daily incoming paperwork and documents and made copies before filing.
- Plan layout and installation of electrical wiring, equipment and fixtures based on specifications and applicable code.
- Analyzed blueprints to diagnose potential electrical hazards and carry out risk assessments prior to starting new jobs.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Own and address client needs and product issues from inception to resolution.
- Inspect electrical systems, equipment and components to identify hazards, defects and repair requirements.
- Coordinate with other trades and general contractors to facilitate layout of recessed fixtures and architectural lighting.
Brand Ambassador
Emris Internation
Tampa, Florida
12.2019 - 07.2020
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Analyzed consumer usage patterns to identify trends and target key demographics.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Provided customer service using extensive knowledge of Synergy products.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Developed team communications and information for meetings.
- Communicated product value, quality and style to educate and entice potential customers.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Education
General Science
Assin Manso Senior High School
Central Region, Assin Manso 10.2012 - 05.2015
BYU Pathway Wordwide
3 Triad Ctr Ste 500, Salt Lake City, UT 84180 01.2020 - 04.2021
Skills
Clear and effective communications
Takeoff instructions
Safety protocols
Customer Service
Compassion
Computer proficiency
Multitasking abilities
Organization and Time management
Planning and Coordination
Critical thinking
Report writing
Appointment Scheduling
Microsoft Office
Keyboarding skills
Verbal and written communication
Office administration
Marketing and advertising
Relationship builder
Detail-oriented
Basic math
Good telephone etiquette
Public Relations
Accomplishments
- Supervised team of (20) twenty staff members.
- Resolved product issue through consumer testing.
Interests
Timeline
Ward Executive Secretary
The Church of Jesus Christ of Latter-Day Saints
02.2020 - Current
BYU Pathway Wordwide
01.2020 - 04.2021
Administrative Assistant
Alberto Electrical Engineering
12.2019 - Current
Brand Ambassador
Emris Internation
12.2019 - 07.2020
General Science
Assin Manso Senior High School
10.2012 - 05.2015