ISAAC COFFIE
NOC Technician
Accra
Summary
Customer-oriented, strategic-thinking sales professional with over 5 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
NOC Technician
KNET Ghana Ltd
Accra
11.2023 - Current
- Monitored network performance to detect potential issues or outages and take corrective action.
- Performed troubleshooting to diagnose and resolve technical issues related to networks.
- Provided technical support for LAN and WAN infrastructure components including cabling, hubs, switches, routers.
- Created detailed documentation of all network configurations and changes made over time.
- Configured and installed network hardware, such as routers, switches, firewalls, and access points.
IT Salesperson
TECHNOLOGY DISTRIBUTIONS AFRICA
09.2022 - Current
- Updated and organized records of customer accounts, contact information and transactions.
- Reported and presented sales, leads and new contacts to management when appropriate.
- Assessed customer needs, explained complex technical information and provided information regarding useful products and promotions.
- Participated in local and national trade shows to meet manufacturers and better understand products and service offerings.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Contributed 70% of team revenue each quarter, directly contributing to A ranking.
IT Technical Support Intern
KorangTech Ghana Ltd
ACCRA
01.2022 - 08.2023
- Assisted supervisors with troubleshooting and technical support tasks.
- Participated in team discussions, offering unique viewpoints based on knowledge and experience.
- Supported technical team through flexible and active engagement in variety of hands-on activities.
- Assisted crew with setting up technical equipment and operational framework.
- Took active role in multiple and diverse projects to become familiar with technical tools and procedures.
- Assisted users in determining appropriate software solutions to meet needs.
Administrative Assistance
ACCESS BANK GHANA LIMITED
11.2017 - 01.2020
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Responded to customer issues to provide immediate resolution and improve retention.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Drove customer feedback to deliver information to management for corrective action.
Storekeeper
Electricity Company of Ghana Limited
NSAWAM
01.2017 - 11.2017
- Received delivery of incoming materials to reconcile purchase orders.
- Verified inventory computations' accuracy by comparing to physical counts of stock.
- Determined quantities of stock needed to replenish departments' supplies.
- Tracked, documented and resolved discrepancies on received orders.
- Conveyed materials and items from receiving or production areas to storage or other designated areas.
- Mediated confrontations between staff and clients to de-escalate situation.
Education
CCNA - Computer Networking
KACE-AITI
ACCRA, GHANA12.2021
Certificate In Software Development - Computer Software Development
KACE-AITI
ACCRA, GHNA08.2021
CompTIA A - Computer HARDWARE
NIIT
TEMA COMMUNITY 1001.2020
HIGHER NATIONAL DIPLOMA -
HO TECHNICAL UNIVERSITY
HO, VOLTA REGION GHANA.08.2012
High School Diploma -
OLAM SENIOR HIGH SCHOOL
TEMA COMMUNITY 4 05.2006
Skills
- Technical Troubleshooting
- Help Desk Support
- Troubleshooting Network Issues
- Microsoft Windows and Office Suite
- Account Administration
- Customer Service Support
- Component Replacement
- Remote Technical Support
- System Configuration
- Linux
- Python
- CCTV Installation
Certification
- Certificate In Software Development (CSD) - 2021
- CCNA - 2022
- Ethical Hacking for Beginners - 2023
- Social Media Marketing - 2024
- Introduction to OSINT - 2024
Timeline
NOC Technician
KNET Ghana Ltd
11.2023 - Current
IT Salesperson
TECHNOLOGY DISTRIBUTIONS AFRICA
09.2022 - Current
IT Technical Support Intern
KorangTech Ghana Ltd
01.2022 - 08.2023
Administrative Assistance
ACCESS BANK GHANA LIMITED
11.2017 - 01.2020
Storekeeper
Electricity Company of Ghana Limited
01.2017 - 11.2017
CCNA - Computer Networking
KACE-AITI
Certificate In Software Development - Computer Software Development
KACE-AITI
CompTIA A - Computer HARDWARE
NIIT
HIGHER NATIONAL DIPLOMA -
HO TECHNICAL UNIVERSITY
High School Diploma -
OLAM SENIOR HIGH SCHOOL
- Certificate In Software Development (CSD) - 2021
- CCNA - 2022
- Ethical Hacking for Beginners - 2023
- Social Media Marketing - 2024
- Introduction to OSINT - 2024
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