Isaac Buaben
Accra
Summary
Results-driven professional with a strong track record in enhancing customer engagement and increasing client visibility through effective search engine optimization strategies. Expertise in marketing approaches that drive significant business outcomes and boost sales performance. Proficient in research, data analysis, and organizational skills, aiming to leverage these competencies to further optimize marketing initiatives.
Overview
1
1
year of professional experience
Work History
Database & Social Media Coordinator
Youth People's Guild of the Presbyterian Church of Ghana, Christ the King Congregation
11.2024 - Current
- Created social media marketing strategies and oversaw the management of accounts.
- Utilized Twitter and Facebook to promote products, services and content.
- Facilitated collaboration across departments to integrate social media initiatives with broader marketing campaigns.
- Created and managed a database to store and organize youth group members' contacts, improving communication and accessibility.
- Oversaw and maintained social media accounts, increasing engagement and outreach.
- Hosted and facilitated online meetings, ensuring seamless virtual participation.
- Enhanced digital presence and streamlined communication among members.
Call Center Representative
Local Organizing Committee (LOC) of the 13th African Games
02.2024 - 04.2025
- Implemented standard protocols to escalate unresolved matters to relevant internal teams.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Ensured current and valid addresses and contact information in call management databases.
- Offered resolutions to de-escalate calls and solve customer issues.
- Managed and addressed customer concerns promptly to maintain satisfaction.
- Navigated through computer systems to review information and respond appropriately to callers.
- Updated databases with new and modified customer data.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Enhanced customer satisfaction through effective problem resolution.
Program Officer
National Youth Authority
11.2023 - 10.2024
- Managed databases containing information about programs or services offered by the organization.
- Collaborated with project leaders and stakeholders to accomplish objectives.
- Created various documentation, including contracts, memorandums of understanding, and letters of agreement.
- Built relationships with local communities and other organizations to promote program initiatives.
- Facilitated workshops, seminars, conferences, and training sessions for staff members on various program-related topics.
- Streamlined communication processes across departments via teamwork.
- Partnered with civic groups for shared success in goal attainment.
- Ensured data accessibility by systematically updating and managing records.
- Coordinated diverse project activities to achieve deadline objectives.
- Maintained positive working relationship with fellow staff and management.
Education
Bachelor of Arts - Information Science With Political Science
University of Ghana, Legon
01-2024
Diploma - Database Management
IPMC University College
03-2017
High School Diploma -
Ghana National College
Cape Coast, Ghana05-2015
Skills
- Database management
- Customer relationship management
- Team collaboration
- Audience engagement
- Effective communication
- Critical thinking
- Social media
- Excellent multitasking
- Public relations
- Web 20 savvy
Languages
English
First Language
French
Intermediate (B1)
B1
Russian
Elementary (A2)
A2
Twi
Proficient (C2)
C2
Accomplishments
- I represented the National Youth Authority (NYA) at the Symposium on Youth Participation in Leadership and Peace-Building at the Kofi Annan International Peacekeeping Training Center
- Delivered a presentation on NYA’s contributions to peacekeeping and youth participation
- Led a group presentation on behalf of Ghana and Uganda, contributing to cross-national youth collaboration
- Played a key role in the report finalization and the final action plan of the symposium
- Earned recognition from fellow participants for presentation skills, fostering interest in collaborations with NYA and me
Affiliations
- Fowl rearing
- Shopkeeping
Volunteer – Call Centre & Accreditation Centre 13th All African Games Accra, Ghana | March, 2024
- Assisted in managing athlete and staff inquiries at the Call Center, providing essential information and support.
- Worked at the Accreditation Center, verifying credentials and ensuring smooth registration for participants.
- Facilitated event operations by coordinating with teams, officials, and organizers.
- Gained hands-on experience in event management, customer service, and problem-solving in a fast-paced environment.
References
References available upon request.
Timeline
Database & Social Media Coordinator
Youth People's Guild of the Presbyterian Church of Ghana, Christ the King Congregation
11.2024 - Current
Call Center Representative
Local Organizing Committee (LOC) of the 13th African Games
02.2024 - 04.2025
Program Officer
National Youth Authority
11.2023 - 10.2024
Bachelor of Arts - Information Science With Political Science
University of Ghana, Legon
Diploma - Database Management
IPMC University College
High School Diploma -
Ghana National College
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