Isaac Botchway
Accra
Summary
Versatile and results-driven professional with a strong background in transportation and customer service, notably with Mr. Charles. Excelled in vessel navigation and passenger care, enhancing customer satisfaction and safety. Demonstrated strategic leadership and effective multitasking, significantly improving operational efficiency. Skilled in GPS use and training facilitation, committed to excellence and continuous improvement.
Overview
11
11
years of professional experience
Work History
Bolt Driver
Mr Charles
09.2015 - 03.2020
- Conducted pre-trip safety briefings, equipping passengers with vital information about emergency procedures and equipment use.
- Achieved high levels of guest satisfaction through attentive customer service and prompt responses to inquiries or concerns.
- Addressed any mechanical issues quickly by troubleshooting problems on-the-spot or coordinating necessary repairs when docked at port as needed.
- Managed inventory of on-board supplies, such as life vests and emergency equipment, ensuring all items were in working order and readily accessible.
- Delivered engaging narrations of local history, landmarks, and wildlife during excursions, enriching the overall experience for passengers.
- Navigated challenging water conditions with skillful maneuvering to ensure a smooth ride for passengers.
- Maintained optimal boat performance with regular inspections and necessary repairs.
- Collaborated with fellow crew members to maintain cleanliness and organization on board the vessel at all times.
- Ensured timely arrivals and departures by adhering to strict schedules and maintaining efficient route planning.
- Increased customer satisfaction by providing safe and enjoyable boat tours.
- Enhanced passenger safety by enforcing all applicable rules and regulations during trips.
- Contributed to a positive work environment by fostering strong relationships with colleagues and consistently supporting team goals.
- Streamlined boarding process, resulting in quicker turnaround times for upcoming tours.
Taxi Driver
Mr. Benjamin Bonney
07.2012 - 06.2015
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Arrived on time to customer appointments.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
- Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
- Upheld high standards of cleanliness, sanitation, and service.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Developed strong relationships with repeat clientele through consistent quality service.
- Improved passenger satisfaction by providing friendly and efficient service during taxi rides.
- Increased job efficiency through effective time management skills that allowed for prompt pick-ups even during peak hours.
Driver Sales Representative
Bortiokor Enterprise
05.2009 - 09.2012
- Conducted regular vehicle inspections to maintain optimal performance and prevent breakdowns or delays on the road.
- Streamlined order processing procedures for faster delivery times by working closely with warehouse staff during loading/unloading procedures.
- Collaborated with team members to identify new business opportunities and expand client base.
- Promoted a safe working environment by adhering to all safety guidelines and reporting any potential hazards or incidents promptly.
- Improved route efficiency by utilizing GPS technology and adjusting plans based on real-time traffic conditions.
- Assisted in resolving customer complaints or concerns, ensuring repeat business and overall satisfaction.
- Increased sales by establishing rapport with customers and providing exceptional service during deliveries.
- Boosted company reputation with excellent communication skills and professional demeanor while interacting with clients.
- Helped train new Driver Sales Representatives on company policies, sales techniques, and route management to ensure their success in the role.
- Ensured timely deliveries for customer satisfaction by planning efficient routes and managing time effectively.
- Safely operated company vehicles, adhering to all traffic laws and safety regulations to minimize accidents and vehicle damage.
- Demonstrated flexibility in adapting to changing schedules or last-minute requests from customers without compromising punctuality or service quality.
Education
Certificate - Driving
Talents Driving School
02.2015
Certificate - Visual Arts
Ghanatta Senior High School
08.2005
Skills
- Vessel navigation
- Environmental awareness
- Anchoring techniques
- Boat maintenance
- Fuel management
- Passenger care
- Strategic leadership
- Customer Service
- Training facilitation
- Multitasking Abilities
- GPS use
- Equipment Operation
Timeline
Bolt Driver
Mr Charles
09.2015 - 03.2020
Taxi Driver
Mr. Benjamin Bonney
07.2012 - 06.2015
Driver Sales Representative
Bortiokor Enterprise
05.2009 - 09.2012
Certificate - Driving
Talents Driving School
Certificate - Visual Arts
Ghanatta Senior High School
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