Summary
Overview
Work History
Education
Skills
Affiliations
Certification
hobbies
References
Timeline
Receptionist

ISAAC BOABENG DONKOR

Summary

Results-driven banking professional with a BSc. in Banking and Finance and extensive experience in various roles within the banking sector. Proven track record of providing exceptional customer service, driving sales, and managing administrative tasks. Excellent communication, analytical and computer skills. Currently pursuing professional certification in banking.

Overview

7
7
years of professional experience
1
1
Certification

Work History

TELLER

CALBANK PLC
04.2022 - Current
  • Handling client's deposits, withdrawals and remittances efficiently and accurately
  • Driving sales by promoting bank products and services to customers
  • Managing the branch storeroom and maintaining inventory
  • Assist in business development and ensure compliance with banking regulations

ADMINISTRATIVE ASSISTANT

KINGS RENTALS SERVICES
10.2020 - 03.2022

• Provided administrative support, including managing emails, phone calls, and appointments.

• Handled the company’s social media accounts and engaged with clients.

• Assisted customers with inquiries, resolved issues, and ensured customer satisfaction.

NATIONAL SERVICE PERSON

CALBANK PLC
09.2018 - 11.2019

• Managed the branch storeroom, maintaining inventory and ensuring proper organization.

• Assisted in opening new client accounts and recorded deposits.

• Provided excellent customer service and addressed customer queries.

  • Brought in Ghs120,000+ in deposits over the sevice period

INTERN

PENTECOST MUTUAL SUPPORT SOCIETY
06.2017 - 08.2017

• Accepted deposits, drove sales, and processed credit transactions.

• Assisted with administrative tasks and supported the organization’s operations.

  • General duties assigned by superiors

Education

BACHELOR OF SCIENCE - BANKING AND FINANCE

UNIVERSITY OF PROFESSIONAL STUDIES, ACCRA
ACCRA, GHANA
08.2018

West African Certificate Examination - BUSINESS

TEMA SECONDARY SCHOOL
TEMA, GHANA
05.2014

Skills

  • Excellent Communication skills and attention to detail
  • Strong Computer skills
  • Analytical mindset
  • Great Customer service
  • Banking Operations and compliance
  • Sales and Marketing

Affiliations

  • Student Member of the Chartered Institute of Bankers, Ghana

Certification

  • ATM Operations Certificate (Calbank, 2023)
  • Money Laundering, Customer Due Diligence and Identification of Suspicious Activities Certificate (Calbank, 2022)

hobbies

  • Sports
  • Reading

References

Mr. Francis Ackumey

Operations Supervisor

CalBank PLC - Tarkwa Branch

fackumey@calbank.net

0577143965/0244143965


Mr. Dennis Dade Darko

Branch Manger

CalBank PLC - Tarkwa Branch

ddarko@calbank.net

0261513633

Timeline

TELLER

CALBANK PLC
04.2022 - Current

ADMINISTRATIVE ASSISTANT

KINGS RENTALS SERVICES
10.2020 - 03.2022

NATIONAL SERVICE PERSON

CALBANK PLC
09.2018 - 11.2019

INTERN

PENTECOST MUTUAL SUPPORT SOCIETY
06.2017 - 08.2017

BACHELOR OF SCIENCE - BANKING AND FINANCE

UNIVERSITY OF PROFESSIONAL STUDIES, ACCRA

West African Certificate Examination - BUSINESS

TEMA SECONDARY SCHOOL
ISAAC BOABENG DONKOR