Isaac Baidoo
Accra
Summary
Versatile professional with experience in hospitality (hotel/restaurant) and warehouse operations. Skilled in customer service, inventory management, and team coordination. Adaptable, hardworking, and committed to efficient service delivery.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Warehouse Helper
Helbey Logistics Company
Accra
03.2022 - 11.2024
- As a Warehouse Packer and Helper, I efficiently prepared and packaged goods for shipment while assisting with loading/unloading deliveries.
- My responsibilities included inspecting products for damage, ensuring proper labeling, and organizing items for storage.
- I supported inventory management by helping conduct stock counts and maintained clean workspaces to meet safety standards.
- Role clarity - Specifies packing/support duties rather than management
- Realistic tasks - Focuses on hands-on activities (packing, labeling, assisting)
- Team emphasis - Highlights supporting role ('assisting', 'supported')
- Safety included - Still shows awareness of clean workspaces
Restaurant Server
The Buka Restaurant
Accra
01.2019 - 01.2022
- Provided efficient and friendly service to 50+ daily customers, accurately processing orders and payments through the POS system.
- Mentored 3 new team members, training them on menu knowledge and point-of-sale operations.
- Recognized twice as 'Employee of the Month' for exceptional customer service and teamwork.
- Upselling & Revenue Growth 'Successfully promoted daily specials and beverages, increasing average order value by 15%.
- Customer Retention 'Built rapport with regular clients, resulting in 10+ repeat customers weekly.
- Conflict Resolution 'Addressed customer complaints calmly, resolving 90% of issues without manager intervention.
- Multitasking 'Balanced serving 8+ tables simultaneously during peak hours while maintaining service quality.
- Hygiene Compliance 'Strictly adhered to food safety protocols, scoring 100% on all health inspections.
Hotel Housekeeping Staff
Cozy Inn Hotel
Accra
11.2017 - 12.2019
- Maintained exceptional cleanliness standards across 30+ guest rooms daily, ensuring compliance with hotel hygiene protocols.
- Collaborated closely with maintenance staff to report and resolve repair issues promptly, minimizing room downtime.
- Consistently recognized by supervisors for maintaining efficiency and attention to detail during high-occupancy periods, including peak holiday seasons.
- Guest Satisfaction 'Received 15+ positive guest comments for meticulous room presentation and amenity restocking.
- Time Management 'Consistently completed deep-cleaning tasks 20% faster than standard time allocations without compromising quality.
- Supply Efficiency 'Reduced linen waste by 10% through careful inventory tracking and reuse of lightly used towels.
Education
Some College (No Degree) - Building Construction
Mando Senior High School
Accra, Ghana 01.2013 - 06.2016
Skills
- Inventory Management
- Customer Service
- Team Collaboration
- Food Safety Standards
- Warehouse Organization
- Order Processing
- Housekeeping Efficiency
- Problem-Solving
- POS System Operation
- Multitasking
Cultural And Professional Interests
- Multicultural Engagement
- Blockchain Innovation
- Professional Networking
Personal Information
- Passport Number: G5258635
- Date of Birth: 04/07/93
- Gender: Male
- Nationality: Ghanaian
Languages
English
Upper Intermediate
B2
Timeline
Warehouse Helper
Helbey Logistics Company
03.2022 - 11.2024
Restaurant Server
The Buka Restaurant
01.2019 - 01.2022
Hotel Housekeeping Staff
Cozy Inn Hotel
11.2017 - 12.2019
Some College (No Degree) - Building Construction
Mando Senior High School
01.2013 - 06.2016