Isaac Asare
Elubo
Summary
Adept Customer Service Executive with a proven track record at Self Employed Web, enhancing customer satisfaction and retention through expert complaint handling and relationship management. Excelled in team collaboration and customer engagement, significantly addressing and resolving critical issues, ensuring sustained company loyalty and service excellence.
Overview
12
12
years of professional experience
Work History
Customer Service Executive
Self Employed Web
04.2012 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Education
Associate of Arts - Accounting And Computer Science
Enchi College of Education
Enchi Western Region05.2016
Skills
- Team Collaboration
- Customer Engagement
- Customer Relationship Management
- Complaint Handling
Languages
English
Intermediate (B1)
French
Upper intermediate (B2)
Timeline
Customer Service Executive
Self Employed Web
04.2012 - Current
Associate of Arts - Accounting And Computer Science
Enchi College of Education
Similar Profiles
Joshua ManessJoshua Maness
Home Remodeling at Self Employed WebHome Remodeling at Self Employed Web
Eugene WestoverEugene Westover
Owner/Operator at Self Employed WebOwner/Operator at Self Employed Web
Maricon SabaMaricon Saba
Online Reseller at Self Employed WebOnline Reseller at Self Employed Web
Justine CarneyJustine Carney
Housekeeper at Self Employed WebHousekeeper at Self Employed Web
Nasir HusainNasir Husain
Customer Service Executive at Air MauritiusCustomer Service Executive at Air Mauritius