Isaac Amofa Kodua
Summary
Senior Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
13
13
years of professional experience
Work History
Senior Team Leader (Google, AdWords Operations)
Majorel International
11.2022 - Current
- Lead and motivate employees in AdWords team to meet and exceed productivity, quality and compliance targets.
- Preparing and presenting weekly and monthly report of KPI results to Operations Managers in Poland and Ukraine.
- Communicate effectively with agents and Operations stakeholders in Ghana, Poland and Ukraine on the progress of AdWords Operations.
- Identify training needs of agents and organizing well-tailored sessions with these agents.
- Participate in recruitment induction and training of new staff.
- Managed effective client communication and interaction in a professional manner
- Identifying risk and coming up with pragmatic resolution process to mitigate these risks.
- Encouraged and promote employee wellbeing through active participation in a professional manner
- Act as a first point of contact to manage team related issues and suggesting fixes.
- Document processes, implement and manage changes within the lines of business.
- Conducts regular one to ones with agents to understand their challenges and concerns to enhance strategic planning.
- Developed comprehensive training programs to equip team members with the necessary skills for success in their roles.
Credit and Collections Analyst
Vodafone Ghana
02.2015 - 04.2021
- Improved credit analysis accuracy by streamlining data collection and report generation processes.
- Enhanced debt recovery rates by implementing effective collection strategies and tactics.
- Reduced delinquency rates with proactive monitoring of customer accounts and timely followups.
- Increased efficiency in collections, utilizing advanced software tools for tracking and reporting purposes.
- Proactively identifies ageing receivables, initiates and conducts all collection activities for accounts within assigned customer portfolio, from initial customer contact to collection of funds or write off.
- Collaborated with sales teams to assess credit risk for potential customers while maintaining company growth goals.
- Developed strong relationships with clients to facilitate negotiations and improve payment terms.
- Produced detailed monthly reports for senior management review, highlighting key metrics and trends related to outstanding receivables.
- Maintained compliance with regulatory requirements in all aspects of the credit and collections function.
Billing and Integrity Analyst
Vodafone Ghana
10.2012 - 01.2015
- Identifying billing inconsistencies against business rules and suggesting fixes for issues identified.
- Improving billing accuracies and performing operational audit roles on all billing platforms.
- Identify bills in error and perform amendment, implement preventative mechanisms.
- Monitor and report on bill cycles to ensure that all bills are issued.
National Service Person
Vodafone Ghana
08.2011 - 09.2012
- Enhanced teamwork skills by participating in group tasks and collaborating with fellow National Service members.
- Improved public speaking abilities through leading presentations and briefings during service activities.
- Developed leadership qualities by overseeing projects and mentoring junior National Service members.
- Prepared and dispatched statement of accounts to defaulting fixed line customers on a daily basis.
Intern
Vodafone Ghana
05.2011 - 08.2011
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Understanding and resolving customer issues relating to the internet cafe.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Bachelor of Science - Marketing
GIMPA
Accra, Ghana08.2019
HND - Marketing
Koforidua Technical University
Accra Ghana05.2010
Skills
- Customer Relationship Building
- Time Management
- Analytical Thinking
- Communication
- Networking Abilities
- Report Generation & Preparation
- Microsoft and Google Office Tools
Timeline
Senior Team Leader (Google, AdWords Operations)
Majorel International
11.2022 - Current
Credit and Collections Analyst
Vodafone Ghana
02.2015 - 04.2021
Billing and Integrity Analyst
Vodafone Ghana
10.2012 - 01.2015
National Service Person
Vodafone Ghana
08.2011 - 09.2012
Intern
Vodafone Ghana
05.2011 - 08.2011
Bachelor of Science - Marketing
GIMPA
HND - Marketing
Koforidua Technical University
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