ISAAC AMOASI-KONNAH
Summary
A motivated, adaptable and responsible CCTV Operator\IT Officer seeking a position in any CCTV/IT position which will utilise the professional and technical skills developed through past working experiences in the field. I have a customer-focused approached to work and a strong drive to see things through to completion. In my current job, I have successfully installed new networks and CCTV cameras which were completed on time and within budget.
Seasoned Systems Operator with deep background in managing and maintaining computer systems. Strong emphasis on anticipating potential system problems, ensuring uninterrupted service, and enhancing overall operational efficiency. Proven track record of applying technical skills to troubleshoot complex issues while consistently meeting tight deadlines. Noteworthy impact includes improved system reliability and reduction in downtime in previous roles.
Overview
23
23
years of professional experience
Work History
CCTV Systems Operator
Fairtrade Ghana Ltd
07.2021 - 07.2025
- To operate all equipment and cameras
- To produce weekly and monthly reports of activities in the CCTV Control Room.
- To produce and maintain continuity of all detailed records or evidential material required in a clear, concise, legible and accurate format. This includes an incident log book, evidence records and other documentation in accordance with the Company's systems and procedures.
- Report any incidents that occur immediately to the Head of Security Officer / Estate Officer.
- To carry out regular equipment checks and report all equipment faults to the Head of Security Officer / Estate Officer.
- To sign a confidentiality agreement and follow the guidelines regarding handling of all information obtained within the Control Room, whether videotapes, written, verbal and other sensitive materials held within the Control Room.
- To be aware of and act in accordance with the Human Rights Act regarding disclosure of information and respect to privacy. To ensure the security of the Control Room and all equipment is maintained satisfactorily at all times, which includes access control of all visitors to the Control Room and information within.
- At all times you must maintain and respect the security and sensitivity of the service. Comply with the Company's Code of Ethics and service operational procedures at all times, breaches of which will result in disciplinary action being taken.
- To participate in development and review process and in any training and development activities identified and agreed as relevant to your personal development and/or your development on the job.
IT/CCTV Officer
Milani Farms
01.2019 - 11.2019
- Monitoring and training of staff on IT related issues.
- Installing and configuring new computer systems.
- Monitoring of CCTV cameras and Server and backing up days transactions.
- Ensuring that all relevant licensing laws are adhered to.
- Any other duties assigned by the manager.
IT System Engineer
Yoo!Mart Superstores
08.2014 - 12.2018
- I used Microsoft Dynamics (Axapta) to print price labels and create price labels when required.
- I used Microsoft Dynamics (Axapta) to control goods and check data entry when receiving goods and carry out necessary amendments (Barcodes, Products name and Unit Compliance).
- I used Microsoft Dynamics to update products without barcodes for all cashiers.
- I used Microsoft dynamics to create purchase orders for orders made for Fruit and vegetables department.
- I used Microsoft Dynamics to create promo labels.
- I used Agent VI to supervise all CCTV cameras and communication channels.
- I purchased all IT Equipment and renew software licenses with vendors.
- In charge of all checkouts in the store and their maintenance
IT Manager
Bonvi Ghana Ltd
06.2011 - 10.2012
- Was in charge of Access Consolidated Database for company.
- Ability to provide on-site support, traveling to any of the four locations
- POS training for users and management of daily uploads of data to QB server
- Management of wireless networks in all locations and configuration of new equipment
- Serve as primary support for users but will be used to help with additional special projects
- Implement effective remote support system to access PCs and work with users from anywhere
- Procurement of laptops, net-books, printers, scanners, bar code readers and software Installation, configuration and setup of all new computers
Asst. Systems Administrator
Bivac International Gh ltd
02.2008 - 05.2011
- Responsible for maintaining the Microsoft LAN and WAN environment.
- Serve as the point of integration between business functions of the department and the technology requirements of the department
- Operator (AS400), Lotus Notes
- Coordinate the creation, modification, and removal of user accounts.
- Serve as the point of contact for communication and coordination of service outages (via the e-mail list server).
- Coordinate virus protection software programs within departments.
Systems Coordinator
Game Discount World Ltd
12.2006 - 01.2008
- Maintaining of the store pricing and price indicators to the required standard.
- Maintaining all computer systems and equipment to the required standard.
- Repairs of all IT equipment at all times.
- Monitoring of data on the download file on the POM and POS system.
Systems & Network Admin
Blue chip Computers
10.2005 - 10.2006
- Installation of Windows 2003 Server Operating System and its drivers.
- Installation of Computer application programs for Administrative works
- Perform backup and Disaster recovery.
- Perform Administration of Computer Networks
- Troubleshoot hardware/Software related problems
- Use of firewall to prevent virus on the network.
IT/Office Assistant
CBUD
01.2004 - 01.2005
- Handled all secretarial duties, including handling and managing all official communications from the office of the Director to the Vice Chancellor’s office, colleges, Officers and companies.
- Provided support to the CBUD secretariat during conferences, Workshops and training or relevant activities.
- Handled all Internet communications from the Royal Netherlands Embassy to the Centre.
- Ensured preventive maintenance, troubleshooting, diagnosis of computer problems and repairs.
- Handled all official communications from AngloGold Ashanti to CBUD secretariat during sensitization training.
Computer Hardware Tech
Datalife Computer Services
01.2003 - 12.2003
- Repaired computers, and gave advice to customers as to how to maintain their computers.
- Dealt tactfully and efficiently with difficult customers.
- Performed other duties as assigned by the Senior Technician.
Education
Certificate - CCTV Cameras, Surveillance & Maintainance
Kensys Security Ltd
Microsoft Dynamics - Retails POS
UK Group of Colleges
Diploma - Microsoft Certified Systems Engineering, Designing and implementation
IPMC
Diploma - Microsoft Networking and Systems Administration, Networking and Systems Administration
IPMC
Computer hardware and Networking -
J-Bae Com
SSCE -
Ghana Secondary Technical School
Skills
- Customer Support
- End-User Support
- Technical Issue Resolution
Accomplishments
- Successfully led a team to install all 52 CCTV cameras at Yoo! Mart kasoa premises and made them functional.
- Employee of the month for two consecutive month at Yoo!Mart Superstores in 2017.
- Successfully led a team to install a new network and 10 CCTV cameras at Milani Farms.
- Successfully, together with Ernestotech Solutions installed 96 new cameras at Fairtrade Ghana Ltd.
References
- Mr. Alexander Asante, IT Manager, Yoo!Mart Superstores, 0247-610224
- Ms. Rebecca Osei, Store Secretary, Game Discount World Ltd, 0243-170971
Timeline
CCTV Systems Operator
Fairtrade Ghana Ltd
07.2021 - 07.2025
IT/CCTV Officer
Milani Farms
01.2019 - 11.2019
IT System Engineer
Yoo!Mart Superstores
08.2014 - 12.2018
IT Manager
Bonvi Ghana Ltd
06.2011 - 10.2012
Asst. Systems Administrator
Bivac International Gh ltd
02.2008 - 05.2011
Systems Coordinator
Game Discount World Ltd
12.2006 - 01.2008
Systems & Network Admin
Blue chip Computers
10.2005 - 10.2006
IT/Office Assistant
CBUD
01.2004 - 01.2005
Computer Hardware Tech
Datalife Computer Services
01.2003 - 12.2003
Certificate - CCTV Cameras, Surveillance & Maintainance
Kensys Security Ltd
Microsoft Dynamics - Retails POS
UK Group of Colleges
Diploma - Microsoft Certified Systems Engineering, Designing and implementation
IPMC
Diploma - Microsoft Networking and Systems Administration, Networking and Systems Administration
IPMC
Computer hardware and Networking -
J-Bae Com
SSCE -
Ghana Secondary Technical School