ISAAC AMOAH DANQUAH
Private Mail Bag,Ngleshie Amanfro -Accra,Ghana
Summary
A Cyber security professional with 5 years of related experience ,seeking to leverage knowledge and contribute to a security team's overall cybersecurity posture.Also,I am a dynamic professional with a proven track record at Ghana Education Service, adept at integrating technology to enhance mathematics and science learning. Excelled in data analysis and problem-solving, demonstrating advanced proficiency in Microsoft and Google Suites. Skilled in both hardware repair and fostering engaging educational environments, significantly improving program effectiveness and customer satisfaction.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
2
2
Languages
Work History
Computer Repair Technician
BusyEduTech Services(Self Employed)
01.2020 - Current
- Develop expertise in various operating systems, hardware components, and software applications to better serve clients'' needs.
- Conduct thorough diagnostics tests to identify root causes of issues before initiating repairs or recommending solutions.
- Build long-term relationships with clients by offering exceptional customer service and follow-up assistance when needed.
- Improve system performance for users by performing regular maintenance tasks, such as cleaning, updates, and upgrades.
- Explain diagnostic findings to customers and outlined repair or service options.
- Diagnose and troubleshot problems, repairing, and restoring machines to peak performance.
- Replace defective components and parts on malfunctioning computers and office machines.
- Update and replace outdated drivers and software for computers and office machines.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- update and install new software on desktop and laptop computers to maintain latest technology.
- Provide domestic assistance and repair service on desktop computers and laptops upon request.
Professional facilitator (Mathematics & Science)
Ghana Education Service
09.2012 - Current
- Develop and implement engaging mathematics and science lesson plans aligned with curriculum standards.
- Evaluate students understanding and progress through formative and summative assessments.
- Technology Integration of mathematics and Science software and online resources, to enhance teaching and learning.
- Enhance program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Increase participant engagement by incorporating interactive activities and group discussions into sessions.
Enumerator - Integrated Business Establishment Survey IBES
Ghana Statistical Service
01.2024 - 06.2024
- Collected the demographic data in relation to activities or type and enroll them unto the national business database.
- Synced collected data on regular and daily basis to the headquarters database station.
- Demonstrated excellent problem-solving skills while addressing respondent concerns or issues arising during the enumeration process.
- Assisted people in responding to the survey with complete and accurate information.
- Performed quality control checks on entered data to ensure its consistency and reliability for analysis purposes.
Supervising Registration Officer
National Identification Authority (NIA)
04.2018 - 09.2020
- Co-ordinated, supervised and reported on the conduct of registration at the specified registration centers manned by the registration officers.
- Improved customer satisfaction with timely and accurate registration services, addressing inquiries professionally.
- Ensured compliance with institution policies by diligently monitoring enrollment numbers and managing waitlists accordingly.
- Ensured sanity and promoted serene atmosphere for effective work delivery at the registration center.
Education
Bachelor's degree - Psychology in Education(Mathematics And Biology)
10.2014 - 05.2016
Diploma in Basic Education - specialty (Mathematics and Science)
10.2009 - 05.2012
Certification
Certified in Cybersecurity (CC) by International Information System Security Certification Consortium (ISC²)
Timeline
Certified in Cybersecurity (CC) by International Information System Security Certification Consortium (ISC²)
09-2024
Enumerator - Integrated Business Establishment Survey IBES - Ghana Statistical Service
01.2024 - 06.2024
Computer Repair Technician - BusyEduTech Services(Self Employed)
01.2020 - Current
Supervising Registration Officer - National Identification Authority (NIA)
04.2018 - 09.2020
University of Cape coast - Bachelor's degree, Psychology in Education(Mathematics And Biology)
10.2014 - 05.2016
Professional facilitator (Mathematics & Science) - Ghana Education Service
09.2012 - Current
Presbyterian College of Education - Diploma in Basic Education, specialty (Mathematics and Science)
10.2009 - 05.2012
Languages
English
Advanced (C1)
Akan
Bilingual or Proficient (C2)
Soft skills
- Quick learner,team player and also a team leader with good interpersonal skills.
- Ability to prioritize tasks and work independently in a fast-paced environment.
- Ability to listen attentively and understand the concerns and needs of my fellow employees and clients.
- Ability to demonstrate empathy towards my fellow employees concerns and issues.
- Ability to adapt and conform to the dynamism within the working environment.
Technical skills
- Collecting ,analysing and entry of data.
- Knowledge and experience in all types of windows operating system (Installation&Upgrades).
- Knowledge and experience in Powershell or Command prompt and Active directory.
- Installing and configuring of all computer peripherals.
- Hands-on experience on Microsoft suite(Word,Excel,Outlook,SharePoint,OneDrive,teams,PowerPoint etc).
- Hands-on experience on Google suite(calendar,meet,Gmail,Docs,sheets etc).
- Hardware repair of malfunctioning laptops and desktop computers.
- Configuring and troubleshooting desktops and laptops.
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