ISAAC KOJO AMEDZOTSI
Accra
Summary
Adaptable and motivated individual with passion for building strong client relationships and driving sales success. Well-versed in market research, coupled with effective communication and negotiation skills. Committed to delivering impactful results and contributing to growth of company.
Overview
7
7
years of professional experience
Work History
Sales Executive - OOH Lead
PG Advertising Agency
05.2024 - 04.2025
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Conducted comprehensive market analyses to identify potential customers and areas for growth.
- Increased sales revenue by establishing and maintaining strong client relationships.
- Maintained accurate records of customer interactions, ensuring timely follow-up on leads and inquiries.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Monitored industry news closely, staying abreast of emerging trends for quick adaptation of branding strategies accordingly.
- Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns.
- Made outbound calls to existing customers to upsell advertising packages.
- Participated in industry events and conferences to stay current on best practices, build professional networks, and identify new business opportunities.
- Collaborated with creative teams to produce high-quality advertisements that met client objectives and exceeded expectations.
- Presented compelling sales pitches to prospective clients by showcasing agency capabilities and past successes in the advertising industry.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Listened attentively to client feedback to create stronger relations and shape business.
- Inspected existing ads and marketing materials to achieve consistency throughout multiple platforms..
- Upheld client satisfaction by designing accurate and detailed timelines for services and alerting clients of changes.
- Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction.
Business Development Executive
Jaymo Company Limited
10.2020 - 01.2024
- Maintained positive, professional working environment to optimize staff and customer satisfaction.
- Negotiated contracts with vendors.
- Evaluated market conditions and competitor actions to develop successful marketing strategies.
- Led monthly staff meetings for team to communicate updates, process improvements and shifting business priorities.
- Planned and developed winning strategies to increase sales, expand territories and boost market positioning.
- Created effective marketing, sales and promotional initiatives to drive revenue.
- Developed business plans to establish revenue and growth.
- Evaluated team performance to identify areas requiring improvement.
- Created short-term and long-term goals for business team to achieve objectives.
- Prepared pricing strategies aligned with budget to meet needs of customers.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Reached out to potential customers via telephone, email, and in-person inquiries.
Supervisor
Market Development Company, Africa
08.2019 - 05.2020
- Data collection and analyses.
- Interacting with customers and address their challenges
- Gathering of market insights and cascade feedback to management using data collected
- Allocate and keep records of devices assigned to team members
- Organize routes for team members and also make sure they all meet their daily call target and data quality score of 100%.
- Make accommodation and travel arrangement for team members
- Organize and lead the daily debriefing meetings with team members and support staff at the end of each day.
- Ensure coverage areas are complete and sign off these locations for penetration tests to take place
- Interpret and measure the quality controls put in place by the management team and distribute to team members effectively.
- Present project progress to team members and be able to assign and manage timelines for remaining locations.
- Equipped staff with knowledge and skills to reach company targets, coaching and mentoring new joiners and under performing employees in best operational practices.
- Conducted evaluations to measure performance and progress of employees.
- Investigated and resolved customer complaints within target timescales to increase retention and loyalty.
- Provided one-on-one coaching to improve productivity and skills of employees.
National Service Person
Ghana Statistical Service, Ho
09.2018 - 08.2019
- Attending Local Trade Union Congress (TUC) Meetings.
- Data collection, entry and analysis.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Received, sorted and directed incoming mail to maintain good communication channels.
- Greeted visitors and appropriately directed to designated areas.
- Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.
- Performed administrative tasks, document management and report development for inter-departmental use.
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
- Booked and paid for business travel and accommodation, communicating booking information to relevant staff.
Education
Bachelor of Science - Business Administration
Presbyterian University College
05-2018
Skills
- Good initiative skills
- Quick leaner
- Capable of multi- tasking
- Team leadership
- Team coaching
- Customer service
Timeline
Sales Executive - OOH Lead
PG Advertising Agency
05.2024 - 04.2025
Business Development Executive
Jaymo Company Limited
10.2020 - 01.2024
Supervisor
Market Development Company, Africa
08.2019 - 05.2020
National Service Person
Ghana Statistical Service, Ho
09.2018 - 08.2019
Bachelor of Science - Business Administration
Presbyterian University College
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