ISAAC ADUSU
HOHOE
Summary
A trainable, hardworking and determined individual whose idea of a fulfilling career centers on challenging work roles, a positive work climate and decent effort rewarding systems.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE OFFICER
Consolidated Bank Ghana Limited
Hohoe
07.2023 - Current
- Frontline staff handling customer complaints, enquiries and other related business
- Opening new and or additional accounts for new or existing customers
- Processing customer requests for cheques, standing instructions, Treasury bills, etc.
- Enrollment of existing and new accountholders on USSD, internet and mobile banking platforms.
- Any other duty assigned by management or delegated by other staff.
CUSTOMER SERVICE OFFICER-ENQUIRY
Fidelity Bank Ghana Limited
Hohoe
02.2023 - Current
- Performing Account Maintenance services such as cheque book requisition and e-banking alert subscriptions
- Processing salaries, customer standing instructions, funds transfer, Treasury bill purchases and change in maturity instructions.
- Opening savings, current and Fidelity Agency Banking accounts
- Other duties as necessitated by customer request or as required by management
Intern
Fidelity Bank Ghana Limited
Hohoe
09.2022 - 11.2022
- Selling bancassurance products to customers
- Processing all e-Zwich transactions at the branch
- Selling e-banking products (Fidelity Mobile App, USSD (
- 776#), WhatsApp Banking, GhanaPay)
- Opening accounts for new customers and additional accounts for existing clients
- Customer Service duties such as responding to enquiries, listening to customer needs and offering the best suited product(s) and or service(s)
National Service Personnel
Fidelity Bank Ghana Limited
Hohoe
12.2021 - 08.2022
- Selling e-banking products (Fidelity Mobile App, USSD (
- 776#), WhatsApp Banking, GhanaPay)
- Customer Service duties such as responding to customer enquiries, listening to customer needs and offering the best suited product(s) and or service(s)
- Calling customers with dormant or uncarded accounts, offering solutions and taking their suggestions
- Opening accounts for new customers and additional accounts for existing clients
- Writing Manager's Cheques (banker's draft) and taking stock of cheques issued
- Taking stock of captured cards retrieved from the ATM
- Selling bancassurance products to customers
Education
Bachelor of Business Administration - Banking and Finance
University of Education
WinnebaW.A.S.S.C.E. Certificate -
St. Peter's Senior High School
Nkwatia- KwahuSkills
- Oracle Flexcube
- Microsoft Office Suites
- Typing speed
- Problem-solving
- Teamwork
- Customer service
- Organizational skills
- Written communication
- Oral communication
- Business relationship management
Personal Information
- Gender: Male
- Nationality: Ghanaian
Key Competencies And Personal Skills
- Proficient in the use of Oracle Flexcube, Microsoft Office Suites (MS Word, PowerPoint, Excel) with decent typing speed and remarkable accuracy
- Proven ability to understand problems, develop imaginative and inventive solutions.
- Able to work on tasks individually or as part of a team.
- Ability to deal professionally but firmly with customers, including people older than myself
- Excellent organizational skills that allow me to escalate, delegate or multitask where applicable.
- Excellent written and oral communication skills with a knack for creating and sustaining beneficial business relationships with clients.
Languages
English
Proficient
C2
Ewe
Advanced
C1
Timeline
CUSTOMER SERVICE OFFICER
Consolidated Bank Ghana Limited
07.2023 - Current
CUSTOMER SERVICE OFFICER-ENQUIRY
Fidelity Bank Ghana Limited
02.2023 - Current
Intern
Fidelity Bank Ghana Limited
09.2022 - 11.2022
National Service Personnel
Fidelity Bank Ghana Limited
12.2021 - 08.2022
Bachelor of Business Administration - Banking and Finance
University of Education
W.A.S.S.C.E. Certificate -
St. Peter's Senior High School