Irene Serwaa Aroma
Virtual Assistant
Accra
Summary
Driven Virtual Assistant at Luxury Apartments, adept in data entry and customer relations, enhanced team productivity and client engagement. Mastered multitasking, confidentiality, and streamlined financial processes, contributing to a notable improvement in efficiency and service quality. Skilled in leveraging research and analytical abilities to support strategic decisions. Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
1
1
year of professional experience
Work History
Virtual Assistant
Luxury Apartments
01.2024 - 05.2024
- Boosted team morale with proactive assistance in day-to-day office functions such as calendar management and travel planning for colleagues when required.
- Increased productivity levels with exceptional time management skills and prioritization of tasks.
- Provided outstanding customer service by resolving inquiries through phone calls, email correspondence, and chat platforms.
- Expedited project completion by conducting thorough research and compiling relevant data for managers and executives.
- Managed comprehensive databases, ensuring accuracy and confidentiality while maintaining up-to-date records.
- Contributed to streamlined financial processes by tracking expenses, processing invoices, and maintaining detailed budget records.
- Collaborated with team members remotely to ensure seamless execution of projects and tasks.
- Supported successful events coordination by handling logistics such as venue booking, transportation arrangements, material preparation, and follow-up communications.
- Assisted in the development of marketing materials, contributing to improved brand visibility and customer engagement.
- Spearheaded social media presence improvement by creating high-quality content tailored to target audiences across multiple platforms.
- Maintained strong professional relationships with clients through consistent follow-ups on requests or potential opportunities for collaboration.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track staff's daily tasks.
Data Entry Clerk
SwiftOpal
03.2023 - 12.2023
- Streamlined data entry tasks for efficient applicant tracking and management.
- Oversaw purchase orders and data entry regarding shipped and received shipments.
- Streamlined office processes for enhanced productivity by accurately performing data entry tasks.
- Documented patient information and performed data entry procedures with accuracy and efficiency.
- Utilized hotel management software for data entry and reporting purposes.
- Expedited data entry tasks by utilizing advanced software tools and keyboard shortcuts.
- Facilitated timely completion of projects with accurate data entry, proofreading, and editing tasks.
- Reduced errors in data entry by implementing comprehensive validation checks and procedures.
Education
Virtual Assistant
ALX
Accra08.2024
High School Diploma -
Odorgonno High School
Accra, Ghana05.2016
Skills
- Calendar Management
- Data Entry
- Multitasking and Time Management
- Travel Planning
- Expense Tracking
- Customer relations and communications
- Transcription Services
- Fast Learner
- Customer Service
- Scheduling and calendar management
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
French
Beginner (A1)
Dutch
Elementary (A2)
Timeline
Virtual Assistant
Luxury Apartments
01.2024 - 05.2024
Data Entry Clerk
SwiftOpal
03.2023 - 12.2023
Virtual Assistant
ALX
High School Diploma -
Odorgonno High School
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